2014, Customer Experience and Hospitality

Raising the Table Stakes: Why Omnichannel Is More Important Than Ever in Hospitality

Modern Restaurant Management

JUNE 29, 2023

Now more than ever, customers have more opportunities to engage with restaurants across multiple channels. Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. Why is omnichannel more important than ever?

Hospitality

Hospitality Hospitality Restaurant Management Restaurant Manager

Driving Results: How Reputation Management Transformed Customer Experience and Revenue

Hospitality Net

MARCH 24, 2025

In 2014, Hotelatelier created a Customer Centricity department to place the guest at the center of strategic actions and decisions.

Customer Experience

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. In 2024, staff shortages will force the hospitality industry to be even more efficient, adopting tech that streamlines all their processes, reducing the workload on their staff as much as possible.

Catering

Catering Catering Food and Beverage Food and Beverage

MRM Franchise Feed: Church’s Goes Hybrid and Curry Up Incentives Now

Modern Restaurant Management

JULY 30, 2021

” “It has been rewarding to be part of Just Salad’s journey since the start of our partnership in 2014. The healthy fast casual restaurant is actively seeking Franchisees for nationwide expansion after elevating its design and enhancing the customer experience. SMG Teams with Taco John's.

Food and Beverage

Food and Beverage Food and Beverage Customer Experience Nutrition

IHOP Flip’d and 12 Days of Giftmas

Modern Restaurant Management

DECEMBER 13, 2019

Clinton has a proven track record of innovation and success within the hospitality industry, most recently as President of the Hospitality Solutions business at Sabre, a global public company with over $4 billion in sales. Operations across all new Chicas Tacos locations will continue to be run by hospitality veteran Ronit Gieske.

Catering

Catering Catering Food and Beverage Food and Beverage

New & Notable: TEAM Schostak Celebrates 40, AI in Food Service and Beachy Tech

Modern Restaurant Management

SEPTEMBER 14, 2021

Sandy was promoted to Director of Information Technology in 2009, and in 2014 she was promoted to Vice President of Information Technology. ” “SevenRooms has always strived to become the most open and connected front-of-house technology available for hospitality operators. ” 7shifts Launches Tip Pooling.

Food Service

Food Service Food Service Chef Food and Beverage

First Robotic Mobile Restaurant and DoorDash’s Commissary Kitchen

Modern Restaurant Management

OCTOBER 16, 2019

“Deeper guest interactions and superior hospitality are top priorities for us,” said Jeff Jones, President and CEO of Evergreen Restaurant Group, a leading Outback Steakhouse franchisee. “Presto Vision brings cutting edge computer vision technology to the restaurant industry for the first time in my experience.

Staffing

Staffing Chef Hospitality Hospitality

MRM Franchise Feed: Kitchen of the Future, Restaurant Sherpas and Dunkin’ Hirin’

Modern Restaurant Management

JUNE 12, 2020

The Restaurant Workers’ Community Foundation is a national non-profit dedicated to making the restaurant industry more hospitable to all workers. His previous experience also includes acting as CFO and controller for numerous hospitality and fast casual brands such as Rubio’s, Carl’s Jr., and Del Taco.

Customer Experience

Customer Experience Purchasing Inventory Restaurant Management

MRM Franchise Feed: White Castle’s 25-Year Club and Cheddar Weather

Modern Restaurant Management

SEPTEMBER 24, 2021

Earlier this year, SPB Hospitality, Logan’s parent company, relocated its headquarters to Houston, and The Real American Roadhouse unveiled its new revamped design at its Houston location by hosting a grand reopening event. The 3,000 square foot restaurant will be located just off I-255 next to the Penn Medicine Hospital.

Food and Beverage

Food and Beverage Food and Beverage Hospitality Hospitality

MRM Research Roundup: Halloween-2019 Edition

Modern Restaurant Management

OCTOBER 31, 2019

Rakuten Ready unveiled a benchmark study enlisting secret shoppers to evaluate the Order for Pickup customer experience and wait times at 25 top quick-service restaurant, retail and grocery brands across the U.S. For the full industry outlook, click here , Customer Experience Rankings. Order for Pickup Stats.

Customer Experience

Customer Experience Food and Beverage Food and Beverage Point of Sale

White Castle Flips for Flippy and Burma Bites

Modern Restaurant Management

OCTOBER 29, 2020

He spent 55 years with the same company in the hospitality industry before starting Freddy’s. “When looking for a new partner to help us take our guest experience to the next level, SevenRooms stood out throughout the process. In 1947, Simon married Norma Jean Kerschen while earning a degree in Accounting.

Chef

Chef Catering Catering Recipes

MRM Franchise Feed: Sandwiches Up North and Taco John’s Gets Aggressive

Modern Restaurant Management

FEBRUARY 19, 2020

Prior to Boston Market, Allen served as President of Jack-in-the-Box from 2014 to 2018, where she held full strategic and operational responsibility for the 2,200-unit, $3 billion hamburger quick service restaurant chain, generating superior results and upgrading the quality of the menu. ” Hungry Howie's Opens New Spot.

Food and Beverage

Food and Beverage Food and Beverage Point of Sale Customer Experience

Gift a Plate and Ambient Restaurant Sounds Playlist

Modern Restaurant Management

MAY 5, 2020

“Since 2014, Plate IQ has been working to help restaurants succeed,” said Bhavuk Kaul, CEO at Plate IQ. A Paytronix examination of its customer data shows a leveling off within the industry and even a recent upward trend, with the hospitality market finding a baseline from which to grow.

Food and Beverage

Food and Beverage Food and Beverage Point of Sale Chef

Grubhub Grabbed and Contactless is Everywhere

Modern Restaurant Management

JUNE 14, 2020

This substantially reduces order time and enhances the customer experience. "The integration of PopID's payment platforms within the solutions we deploy enables consumers to have a better experience and restaurants to operate more efficiently."

Food and Beverage

Food and Beverage Food and Beverage Customer Experience Catering

Food Service Focus

Raising the Table Stakes: Why Omnichannel Is More Important Than Ever in Hospitality

Driving Results: How Reputation Management Transformed Customer Experience and Revenue

Trending Sources

2024 Outlook: Restaurant Trends and Challenges, Part Three

MRM Franchise Feed: Church’s Goes Hybrid and Curry Up Incentives Now

IHOP Flip’d and 12 Days of Giftmas

New & Notable: TEAM Schostak Celebrates 40, AI in Food Service and Beachy Tech

First Robotic Mobile Restaurant and DoorDash’s Commissary Kitchen

MRM Franchise Feed: Kitchen of the Future, Restaurant Sherpas and Dunkin’ Hirin’

MRM Franchise Feed: White Castle’s 25-Year Club and Cheddar Weather

MRM Research Roundup: Halloween-2019 Edition

White Castle Flips for Flippy and Burma Bites

MRM Franchise Feed: Sandwiches Up North and Taco John’s Gets Aggressive

Gift a Plate and Ambient Restaurant Sounds Playlist

Grubhub Grabbed and Contactless is Everywhere

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