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Raising the Table Stakes: Why Omnichannel Is More Important Than Ever in Hospitality

Modern Restaurant Management

Now more than ever, customers have more opportunities to engage with restaurants across multiple channels. Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. Why is omnichannel more important than ever?

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Driving Results: How Reputation Management Transformed Customer Experience and Revenue

Hospitality Net

In 2014, Hotelatelier created a Customer Centricity department to place the guest at the center of strategic actions and decisions.

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. In 2024, staff shortages will force the hospitality industry to be even more efficient, adopting tech that streamlines all their processes, reducing the workload on their staff as much as possible.

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MRM Franchise Feed: Church’s Goes Hybrid and Curry Up Incentives Now

Modern Restaurant Management

” “It has been rewarding to be part of Just Salad’s journey since the start of our partnership in 2014. The healthy fast casual restaurant is actively seeking Franchisees for nationwide expansion after elevating its design and enhancing the customer experience. SMG Teams with Taco John's.

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IHOP Flip’d and 12 Days of Giftmas

Modern Restaurant Management

Clinton has a proven track record of innovation and success within the hospitality industry, most recently as President of the Hospitality Solutions business at Sabre, a global public company with over $4 billion in sales. Operations across all new Chicas Tacos locations will continue to be run by hospitality veteran Ronit Gieske.

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New & Notable: TEAM Schostak Celebrates 40, AI in Food Service and Beachy Tech

Modern Restaurant Management

Sandy was promoted to Director of Information Technology in 2009, and in 2014 she was promoted to Vice President of Information Technology. ” “SevenRooms has always strived to become the most open and connected front-of-house technology available for hospitality operators. ” 7shifts Launches Tip Pooling.

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First Robotic Mobile Restaurant and DoorDash’s Commissary Kitchen

Modern Restaurant Management

“Deeper guest interactions and superior hospitality are top priorities for us,” said Jeff Jones, President and CEO of Evergreen Restaurant Group, a leading Outback Steakhouse franchisee. “Presto Vision brings cutting edge computer vision technology to the restaurant industry for the first time in my experience.

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