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Technology Trends for the ‘New Normal’ Customer Cravings

Modern Restaurant Management

Capitalizing on this craving for convenience, fast food options and food delivery startups are growing rapidly, evidenced by the fact that fast food growth swiftly outpaced that of bars and restaurants by a whopping nearly 7:1 margin between 2017 and 2019. Table Tech : Pay-at-the-Table is the new Lazy Susan of the wait-staff world.

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Business Models for Off-Premise Sales (Sponsored Post)

Modern Restaurant Management

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Consider the Customer Experience.

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The Experience Paradox

Modern Restaurant Management

One of the biggest mistakes restaurants make is to create a detailed set of standard operation procedures that lose sight of the ultimate goal: customer satisfaction. Recall the 2017 United airlines incident that resulted in a bloodied passenger being forcibly removed from the plane.

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Business Models for Off-Premise Sales (Sponsored Post)

Modern Restaurant Management

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Consider the Customer Experience.

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Restaurant Marketing Has Evolved: Unlock the Preferences of the Modern Customer

Modern Restaurant Management

Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

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Famous Dave’s: A Quarter Century of BBQ Evolution

Modern Restaurant Management

We’re working on constantly finding ways to evolve the brand while utilizing technology to enhance the customer experience so that they can choose how they interact with us. In 2017, I was inducted into the BBQ Hall of Fame by my peers; that was one of the proudest days of being a BBQ cook.

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MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

SMG has closely followed the rise of off-premise dining and the impact of COVID-19 on consumer behavior to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty. These firms should also intensify their efforts to ensure the best customer experience is delivered.”