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‘Bring the Dining Room Experience to the Windows’

Modern Restaurant Management

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Joining Mood in 2018, he currently oversees the QSR team, focused on North America Account Management efforts.

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The Positives and Pitfalls of Third-Party Ordering 

Modern Restaurant Management

In 2018, Grubhub reported $5.1 TPO services are often thought to increase brand recognition and capture new customers, that have the ability to become repeat visitors through TPO. Such exposure can be bolstered by additional tactics to build on brand recognition during the customer experience.

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Evolving Technology for Restaurant Operations

Modern Restaurant Management

” Fafa’s desire to expand their business, while ensuring the safety of employees and customers is as strong as ever. In 2018, as the company pursued expansion, restaurants were finding wait times were exceeding the desired level.

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Restaurant Marketing Has Evolved: Unlock the Preferences of the Modern Customer

Modern Restaurant Management

Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

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Driving Results: How Reputation Management Transformed Customer Experience and Revenue

Hospitality Net

They cultivated a reputation-focused culture, setting service standards and KPIs that delivered impressive results: a 95% response rate and an increase in overall ratings from 84% to 88% between 2014 and 2018, driving significant revenue growth.

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Return to Revenue: Manifesto Market Realizes Record Income After Reopening

Modern Restaurant Management

Manifesto Market, created in 2018 as a vibrant and stylish place designed to bring people together around high-quality gastronomy. We built a strong, emotionally resonant brand for it which attracted a dedicated customer base. Manifesto decided to fast-track a project already in the works – bundled delivery.

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MRM Research Roundup: Year-End 2020 Edition

Modern Restaurant Management

Moreover, it highlights the ingenuity of restaurants in pivoting their business models to leverage low-risk options, like ghost kitchens and pop-ups, and creating new customer experiences, both on- and off-premise. That’s not in isolation — from December 2018 to January 2019, dollar sales fell by $64 million.