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Is Contactless Forever?

Modern Restaurant Management

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

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Spreading Southern Hospitality Through the Pandemic

Modern Restaurant Management

Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019. Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering.

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MRM Research Roundup: Year-End 2020 Edition

Modern Restaurant Management

The most popular day of the week for online ordering is Friday, with Mother’s Day 2020 coming out on top as the most popular holiday for online catering orders. Beyond individual orders, meal kits saw a surge of popularity as at-home diners looked to create interactive dining experiences while social distancing. percent and 17.9

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It’s Time to Measure Up: Creating and Executing a Menu for Success With Location-Based Marketing

Modern Restaurant Management

By understanding when a customer places an order, when they’ve left to pick it up, and when they arrive onsite, restaurants can deliver that hot, fresh, and ready experience that customers have come to expect. Slicing and Dicing: Segmenting Customers Based on Real-World Behaviors.

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You Would Like Fries with That: Enabling the Next-Generation of Drive-Thru

Modern Restaurant Management

They expect digital ordering options, on-demand choices and services that cater to their online lifestyle. In 2019, DoorDash reported digital channels were expected to reach 30 percent of total sales for the nation’s restaurants by 2025. Restaurants are serving guests who are more digitally enabled than ever before.

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Are Restaurants Ready for the Federal Minimum Wage Increase?

Modern Restaurant Management

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. They include ordering at tableside or via kiosks, mobile, web, voice, and chat.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

No matter what kind of technology is implemented in restaurants, they have to stay customer-centric. We can’t implement technology just to cut costs – it has to improve the customer experience. Virtual restaurants can cater to different consumers, expanding clientele. Sean Bradley, AudioEye co-founder.