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MRM Research Roundup: End-of-May 2021 Edition

Modern Restaurant Management

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. Independence Day on 4 July had little impact on sales in 2019. 1, 2019 to Dec.

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MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Most channels are now showing only single digit velocity decline against booming 2019 levels, suggesting we may be nearing a new On Premise norm." " Beverage Insights. The Evolution of Gift Cards.

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MRM Research Roundup: Mid-Year 2020 Edition

Modern Restaurant Management

Make sure new options to communicate with customers are convenient and organized. Twenty-nine percent of Americans have had an unpleasant customer experience using a curbside pickup option at a local restaurant or business during the pandemic. The average salary for a chef or head cook was $56,310 in 2019. In 2019, 15.7

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NLRB Joint Employer Final Rule and America’s Classics

Modern Restaurant Management

Word spread to Filipino flight crews and cruise ship workers, but also to Seattle at large. This comes on the heels of the company closing out 2019 by growing diners seated by more than 150 percent YoY and seating 3.3 ” For customers, the only requirement is a digital wallet. ” QikServe Teams with FreedomPay.

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MRM Research Roundup: Mid-June 2020 Edition

Modern Restaurant Management

Intouch Insight, a leading provider in Customer Experience Management software and services, launched this study to help their customers and businesses at large better understand how to adapt as a result of the impacts of COVID-19. billion in 2019, and is estimated to reach $71.4 ” Key findings from the study: ?

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MRM Research Roundup: End-of-June 2021 Edition

Modern Restaurant Management

Customers prefer full-service experience over fast food dining. In terms of the customer experience, full-service restaurants have the edge. In fact, the industry overall outperforms the limited-service category across nearly all customer experience benchmarks measured by the ACSI. Sailing & Day Cruises.