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MRM Research Roundup: Mid-December 2019 Edition

Modern Restaurant Management

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month. percent from 2018 to 2019, sales for the whole weekend only increased about four percent. First, at 2.1

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Restaurant AI Is Evolving Rapidly

Modern Restaurant Management

As we approach the front of the house, in 2019, McDonald's began using predictive AI technologies and projecting orders in drive-thrus. Another application of AI in restaurants is the creation of Personalized Customer Experiences via Kiosks.

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Is Contactless Forever?

Modern Restaurant Management

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

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Technology Trends for the ‘New Normal’ Customer Cravings

Modern Restaurant Management

Capitalizing on this craving for convenience, fast food options and food delivery startups are growing rapidly, evidenced by the fact that fast food growth swiftly outpaced that of bars and restaurants by a whopping nearly 7:1 margin between 2017 and 2019. Table Tech : Pay-at-the-Table is the new Lazy Susan of the wait-staff world.

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Restaurant Trends for 2020 (and Beyond)

Modern Restaurant Management

2019 was the year of convenience in the restaurant business. 2019 was the year of customer convenience, and 2020 will be the year of customer satisfaction. With so little margin for taking risks, restaurants need to focus on improving speed-of-service , reducing wait times, and improving the customer experience.

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MRM Research Roundup: Mid-July 2021 Edition

Modern Restaurant Management

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Each daypart — morning meal, lunch, dinner, and P.M.

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‘Bring the Dining Room Experience to the Windows’

Modern Restaurant Management

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.