Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. But what do customers want from the drive-thru experience and how can QSRs better meet those needs? Your drive-thru employees are the face of your brand, interacting with hundreds of customers every day. Is the menu difficult to read?

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Customer Experience Inventory Restaurant Management Restaurant Manager 437

Modern Restaurant Management

APRIL 13, 2022

billion combined revenue from April to September 2020, more than twice as much as their combined revenue in 2019. This is a key indicator that food delivery has become a customer preference. POS technology can help with labor shortages, supply chain concerns and customer experience. For reference, the top four U.S.

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Staffing Point of Sale Customer Service Customer Service 539

Modern Restaurant Management

APRIL 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Consider the Customer Experience.

Online Ordering Systems 406

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 406

Modern Restaurant Management

DECEMBER 22, 2020

Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019. Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering.

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Hospitality Hospitality Customer Experience Catering 493

Modern Restaurant Management

DECEMBER 30, 2020

Beyond individual orders, meal kits saw a surge of popularity as at-home diners looked to create interactive dining experiences while social distancing. Digital transformation accelerates forward as restaurants go virtual : Across both on- and off-premise experiences, technology played an integral role in powering safe options for customers.

Food and Beverage 528

Food and Beverage Food and Beverage Point of Sale Inventory 528

Modern Restaurant Management

FEBRUARY 12, 2020

Meanwhile, Uber Eats expected to deliver $10 billion worth of food in 36 countries in 2019. TPO services are often thought to increase brand recognition and capture new customers, that have the ability to become repeat visitors through TPO. In 2018, Grubhub reported $5.1

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Modern Restaurant Management

JULY 28, 2021

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. They include ordering at tableside or via kiosks, mobile, web, voice, and chat.

Customer Experience 493

Customer Experience Inventory Management Staffing Recipes 493

Modern Restaurant Management

DECEMBER 15, 2020

In 2019, DoorDash reported digital channels were expected to reach 30 percent of total sales for the nation’s restaurants by 2025. Many of those same operators launching or driving customer engagement via digital channels also recognize the data-driven benefits. Even before COVID-19, digital channel use was on the upswing.

Customer Experience 438

Customer Experience Catering Catering 438

Modern Restaurant Management

JULY 30, 2020

Fafa’s implemented Oracle MICROS Simphony Point-of-Sale and kitchen display systems throughout its properties in 2019 to achieve several key objectives: improve speed of service and customer experience through integrated sales channels and better leverage restaurant data and analytics across their business.

Point of Sale 383

Point of Sale Food and Beverage Food and Beverage Kitchen Display System 383

Modern Restaurant Management

MAY 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Consider the Customer Experience.

Customer Experience 251

Customer Experience Online Ordering Systems Food and Beverage Food and Beverage 251

Modern Restaurant Management

DECEMBER 20, 2022

Technomic is forecasting that the industry’s total value will only be 90 percent of 2019’s value in real terms. Customers now rely on new technology, like contactless payments, mobile apps, and self-serve kiosks to get the food they want and fast.

Food and Beverage 493

Food and Beverage Food and Beverage Staffing Customer Experience 493

Modern Restaurant Management

NOVEMBER 5, 2019

In a recent General Manager Connect study conducted by Gallup and TDn2K, in 2019, we found that only 36 percent of GM’s were engaged, 49 percent not engaged, and 15 percent actively disengaged in their jobs. Unless you start hiring and developing great front-line managers, any type of change you want to create will fail.

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Customer Experience Restaurant Management Restaurant Manager 444

Modern Restaurant Management

NOVEMBER 4, 2021

Brands can then take this information and retarget subsets of customers based on their behaviors and with different messaging. They can even gather information about the customer experience via location-triggered exit surveys. This all equates to less wasted ad spend and a more loyal user base.

Catering 508

Catering Catering Customer Experience 508

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. There are 6.92

Hospitality 493

Hospitality Hospitality Customer Experience Catering 493

Modern Restaurant Management

MAY 5, 2021

Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Most channels are now showing only single digit velocity decline against booming 2019 levels, suggesting we may be nearing a new On Premise norm." " Beverage Insights. The Evolution of Gift Cards.

Food and Beverage 490

Food and Beverage Food and Beverage Purchasing Customer Experience 490

Modern Restaurant Management

MARCH 24, 2021

And that’s a “necessary evil” for accessing each one’s loyal customers. In fact, prior to 2020 , customers indicated a strong preference for deliveries being handled by the restaurants themselves.

Staffing 473

Staffing Inventory Customer Experience Food Service 473

Modern Restaurant Management

DECEMBER 20, 2023

As a result of these changes in 2023, we’ll see an increased spotlight on implementing cellular connectivity solutions to ensure retail mobile applications, QR codes, mobile payment methods, and self-service kiosks work properly to enhance the customer experience. percent YOY and down 20 percent compared to pre-pandemic 2019.

Food and Beverage 492

Food and Beverage Food and Beverage Chef Staffing 492

Modern Restaurant Management

JANUARY 15, 2020

. “As Thanksgiving was celebrated so late in the month, it fell into December for 2019 according to the calendar we use for reporting.” This was the best 2-year growth rate in all of 2019 and the fifth consecutive quarter in which the industry has been able to post positive growth under this longer-term view.

Food and Beverage 275

Food and Beverage Food and Beverage Purchasing Restaurant Management 275

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. Complete Customer Journey Mapping.

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Customer Experience Catering Catering 307

Modern Restaurant Management

FEBRUARY 6, 2020

” In 2019, Accelerated Franchised Concepts (AFC) closed on a minority investment into Raw J?ce, AFC is an affiliate of AP Franchised Concepts, LLC, led by Anthony Polazzi, who has over 20 years of experience investing in emerging franchisors. . ” The Melt 2019 Results. 2019 sales comparisons were up 17 percent.

Food and Beverage 383

Food and Beverage Food and Beverage Chef Hospitality 383

Modern Restaurant Management

AUGUST 25, 2023

Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience. One study from 2019 from HUI Research suggests that music is not only a key part of creating a restaurant’s brand experience, but choosing the right music can actually lift sales by almost 10 percent.

Customer Experience 416

Customer Experience Restaurant Management Restaurant Manager Purchasing 416

Modern Restaurant Management

JANUARY 20, 2022

Kiosks that Personalize Customer Experiences. While ordering kiosks have become fairly common in a variety of restaurants, there are some eateries that are taking that experience a step further. In 2019, McDonald's started using predictive AI technologies and forecasting orders made in its drive-thrus.

Inventory 520

Inventory Purchasing Chef Point of Sale 520

Modern Restaurant Management

APRIL 7, 2023

Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer. In 2019, Lending Express conducted a survey where 7.5

Point of Sale 251

Point of Sale Food Preparation Customer Experience Food Service 251

Modern Restaurant Management

JULY 20, 2023

Customers Say, “No Thanks” Our study found nearly two-thirds (62 percent) of respondents aren’t fans of AI voice and video tech. McDonald’s , for example, started using AI in 2019 at some locations to capture license plate numbers. AI also helped it upsell.

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Staffing Customer Experience 322

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Through Q2, the healthy lifestyle eatery has generated sales approaching its total 2019 sales. Compared to Q2 in 2019, Coolgreens increased sales by 79 percent.

Food and Beverage 508

Food and Beverage Food and Beverage Customer Experience Nutrition 508

Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. Independence Day on 4 July had little impact on sales in 2019. 1, 2019 to Dec.

Food and Beverage 474

Food and Beverage Food and Beverage Recipes Hospitality 474

Modern Restaurant Management

FEBRUARY 17, 2020

During the course of 2019, revenue increased 109 percent as tens of thousands of new restaurants joined the Toast community. Beginning November 2019, Premium Access reservations were exclusively rolled out for Capital One cardholders and continues to be available to them. Dinvova's Outlook. Dinova Inc.,

Point of Sale 383

Point of Sale Catering Catering Hospitality 383

Modern Restaurant Management

MARCH 16, 2020

analyzed daily traffic from February 26 through March 7 and compared it to the equivalent period in 2019. Imports during 2019 totaled 21.6 11-16, 2019. Technology adds extra spice in recruiting and retaining employees – A restaurant’s staff plays a huge role in customer experience. Some Placer.ai

Point of Sale 305

Point of Sale Chef Food and Beverage Food and Beverage 305

Modern Restaurant Management

FEBRUARY 18, 2020

No matter what kind of technology is implemented in restaurants, they have to stay customer-centric. We can’t implement technology just to cut costs – it has to improve the customer experience. It must promote growth, transform for the positive and improve efficiency. Sean Bradley, AudioEye co-founder.

Food and Beverage 539

Food and Beverage Food and Beverage Catering Catering 539

Modern Restaurant Management

DECEMBER 23, 2019

There are more than one million restaurants in the United States and the industry projects $863 billion in sales in 2019. If you’re working with a delivery service, be sure they’re providing a top customer experience. After all, your customers will blame you, not the delivery service, if their orders are messed up.

Customer Experience 334

Customer Experience 334

Modern Restaurant Management

JANUARY 17, 2020

From 2011 to 2019, Karel served as senior vice president for ARCOP, Inc., In March of 2019, Adams was promoted to president in addition to her role as CFO. Checkers & Rally’s celebrated 2019, with nearly 900 units across 28 states. Boston Market, Darden Restaurants, Inc. and Arby’s/Wendy’s Group.

Food and Beverage 340

Food and Beverage Food and Beverage Customer Service Customer Service 340

Modern Restaurant Management

MAY 28, 2020

From the moment Manifesto was able to offer on-premise experiences again, the sales beat same day YOY sales figures seen in 2019. We know that tech-enabled off-premises and in-market experiences will always create complementary legs in our business plan ever after. How is that possible? What's different?

Customer Experience 449

Customer Experience Chef Purchasing 449

Modern Restaurant Management

SEPTEMBER 30, 2020

Using next-generation messaging, voice, video, and chatbots, global companies can now have highly personalized conversations with their customers at scale. Not only does this drive better customer experiences but real business value in terms of increased sales, decreased costs, or an uptick in customer loyalty.

Food and Beverage 474

Food and Beverage Food and Beverage Purchasing Hospitality 474

Modern Restaurant Management

APRIL 29, 2021

March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. . “Our conversations with restaurant owners across the country confirm they cannot adequately staff their restaurants. However, operators are having to resort to short and long-term fixes to address the fact that they cannot find team members.”

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Staffing Food and Beverage Food and Beverage Customer Service 553

Modern Restaurant Management

MARCH 13, 2020

ICV will combine the remaining DRH and JK&T Wings sports bars, which it acquired in October 2019, making the combined company the largest franchisee of BWW. ICV’s ownership brings additional resources and skills that will enable us to grow the BWW brand and help enhance the customer experience.”

Food and Beverage 364

Food and Beverage Food and Beverage Customer Experience Military Base 364

Modern Restaurant Management

JULY 1, 2020

Make sure new options to communicate with customers are convenient and organized. Twenty-nine percent of Americans have had an unpleasant customer experience using a curbside pickup option at a local restaurant or business during the pandemic. The average salary for a chef or head cook was $56,310 in 2019. In 2019, 15.7

Chef 450

Chef Purchasing Food and Beverage Food and Beverage 450

Modern Restaurant Management

APRIL 20, 2021

In March 2021, with the lifting of restrictions and more consumers vaccinated, customer transactions at major restaurant chains were up +32 percent compared to the steep declines year ago, although still down -6 percent compared to two years ago, March 2019. ” The Return to On Premise.

Food and Beverage 473

Food and Beverage Food and Beverage Purchasing Sports Arena 473