Modern Restaurant Management

MAY 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Consider the Customer Experience.

Customer Experience 100

Customer Experience Online Ordering Systems Food and Beverage Food and Beverage 100

Modern Restaurant Management

APRIL 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Consider the Customer Experience.

Online Ordering Systems 162

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 162

Modern Restaurant Management

APRIL 7, 2023

Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer. In 2019, Lending Express conducted a survey where 7.5

Point of Sale 100

Point of Sale Food Preparation Customer Experience Food Service 100

Modern Restaurant Management

MARCH 6, 2020

2019 was the year of convenience in the restaurant business. 2019 was the year of customer convenience, and 2020 will be the year of customer satisfaction. With so little margin for taking risks, restaurants need to focus on improving speed-of-service , reducing wait times, and improving the customer experience.

Inventory 206

Inventory Customer Experience 206

Modern Restaurant Management

APRIL 13, 2022

billion combined revenue from April to September 2020, more than twice as much as their combined revenue in 2019. This is a key indicator that food delivery has become a customer preference. POS technology can help with labor shortages, supply chain concerns and customer experience. For reference, the top four U.S.

Staffing 215

Staffing Point of Sale Customer Experience Customer Service 215

Modern Restaurant Management

DECEMBER 22, 2020

Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019. Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering.

Hospitality 197

Hospitality Hospitality Customer Experience Catering 197

Modern Restaurant Management

JULY 20, 2023

Customers Say, “No Thanks” Our study found nearly two-thirds (62 percent) of respondents aren’t fans of AI voice and video tech. McDonald’s , for example, started using AI in 2019 at some locations to capture license plate numbers. AI also helped it upsell.

Staffing 129

Staffing Customer Experience 129

Forward Fooding

NOVEMBER 2, 2023

Series C investment in 2019 led by Korea’s LS Group. Its technology can be tailored to help companies reduce costs , streamline processes, increase productivity, and deliver superior customer experiences. Sight Machine has raised over $34M in funding to date, with its latest funding round being a $29.4M

Customer Experience 98

Customer Experience Inventory Food Safety Commercial Kitchen 98

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. There are 6.92

Hospitality 197

Hospitality Hospitality Customer Experience Catering 197

Modern Restaurant Management

DECEMBER 15, 2020

In 2019, DoorDash reported digital channels were expected to reach 30 percent of total sales for the nation’s restaurants by 2025. Many of those same operators launching or driving customer engagement via digital channels also recognize the data-driven benefits. Even before COVID-19, digital channel use was on the upswing.

Customer Experience 175

Customer Experience Catering Catering 175

Modern Restaurant Management

DECEMBER 30, 2020

Beyond individual orders, meal kits saw a surge of popularity as at-home diners looked to create interactive dining experiences while social distancing. Digital transformation accelerates forward as restaurants go virtual : Across both on- and off-premise experiences, technology played an integral role in powering safe options for customers.

Food and Beverage 211

Food and Beverage Food and Beverage Point of Sale Inventory 211

Modern Restaurant Management

AUGUST 25, 2023

Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience. One study from 2019 from HUI Research suggests that music is not only a key part of creating a restaurant’s brand experience, but choosing the right music can actually lift sales by almost 10 percent.

Customer Experience 166

Customer Experience Restaurant Management Restaurant Manager Purchasing 166

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Food and Beverage 167

Food and Beverage Food and Beverage Customer Experience Customer Service 167

Modern Restaurant Management

DECEMBER 20, 2023

As a result of these changes in 2023, we’ll see an increased spotlight on implementing cellular connectivity solutions to ensure retail mobile applications, QR codes, mobile payment methods, and self-service kiosks work properly to enhance the customer experience. percent YOY and down 20 percent compared to pre-pandemic 2019.

Food and Beverage 197

Food and Beverage Food and Beverage Chef Staffing 197

Modern Restaurant Management

JULY 30, 2020

Fafa’s implemented Oracle MICROS Simphony Point-of-Sale and kitchen display systems throughout its properties in 2019 to achieve several key objectives: improve speed of service and customer experience through integrated sales channels and better leverage restaurant data and analytics across their business.

Point of Sale 153

Point of Sale Food and Beverage Food and Beverage Kitchen Display System 153

Modern Restaurant Management

DECEMBER 20, 2022

Technomic is forecasting that the industry’s total value will only be 90 percent of 2019’s value in real terms. Customers now rely on new technology, like contactless payments, mobile apps, and self-serve kiosks to get the food they want and fast.

Food and Beverage 197

Food and Beverage Food and Beverage Staffing Customer Experience 197

Modern Restaurant Management

JULY 28, 2021

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. They include ordering at tableside or via kiosks, mobile, web, voice, and chat.

Customer Experience 197

Customer Experience Inventory Management Staffing Recipes 197

Modern Restaurant Management

FEBRUARY 12, 2020

Meanwhile, Uber Eats expected to deliver $10 billion worth of food in 36 countries in 2019. TPO services are often thought to increase brand recognition and capture new customers, that have the ability to become repeat visitors through TPO. In 2018, Grubhub reported $5.1

Staffing 181

Staffing Customer Experience 181

Total Food Service

OCTOBER 9, 2023

If you’re a restaurant or pizzeria owner, selecting a food distributor that specializes in pizza ingredients and truly understands the pizza industry can make a big difference in both customer experience and profitability. First and foremost, these specialized distributors have a wealth of knowledge and experience in pizza making.

Recipes 40

Recipes Customer Experience Customer Service Customer Service 40

Let's Chat Snacks

SEPTEMBER 11, 2023

billion in 2022 – well below 2019 sales of $5.97 In perfect reflection of the in-office population, Automatic Merchandiser’s 2022 State of the OCS Industry Report showed sales that are still 50% below peak levels. The annual operator survey showed revenue increasing 20% from 2021 to $2.49

Customer Experience 52

Customer Experience 52

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. Complete Customer Journey Mapping.

Customer Experience 159

Customer Experience Catering Catering 159

Modern Restaurant Management

NOVEMBER 4, 2021

Brands can then take this information and retarget subsets of customers based on their behaviors and with different messaging. They can even gather information about the customer experience via location-triggered exit surveys. This all equates to less wasted ad spend and a more loyal user base.

Catering 203

Catering Catering Customer Experience 203

Modern Restaurant Management

NOVEMBER 5, 2019

In a recent General Manager Connect study conducted by Gallup and TDn2K, in 2019, we found that only 36 percent of GM’s were engaged, 49 percent not engaged, and 15 percent actively disengaged in their jobs. Unless you start hiring and developing great front-line managers, any type of change you want to create will fail.

Customer Experience 177

Customer Experience Restaurant Management Restaurant Manager 177

Modern Restaurant Management

MAY 5, 2021

Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Most channels are now showing only single digit velocity decline against booming 2019 levels, suggesting we may be nearing a new On Premise norm." " Beverage Insights. The Evolution of Gift Cards.

Food and Beverage 196

Food and Beverage Food and Beverage Purchasing Customer Experience 196

Modern Restaurant Management

MARCH 24, 2021

And that’s a “necessary evil” for accessing each one’s loyal customers. In fact, prior to 2020 , customers indicated a strong preference for deliveries being handled by the restaurants themselves.

Staffing 189

Staffing Inventory Customer Experience Food Service 189

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. The company conducted over 750 trips between July and August of 2019.

Customer Experience 138

Customer Experience Food and Beverage Food and Beverage Point of Sale 138

Modern Restaurant Management

MARCH 16, 2020

analyzed daily traffic from February 26 through March 7 and compared it to the equivalent period in 2019. Imports during 2019 totaled 21.6 11-16, 2019. Technology adds extra spice in recruiting and retaining employees – A restaurant’s staff plays a huge role in customer experience. Some Placer.ai

Point of Sale 122

Point of Sale Chef Food and Beverage Food and Beverage 122

Modern Restaurant Management

JANUARY 20, 2022

Kiosks that Personalize Customer Experiences. While ordering kiosks have become fairly common in a variety of restaurants, there are some eateries that are taking that experience a step further. In 2019, McDonald's started using predictive AI technologies and forecasting orders made in its drive-thrus.

Inventory 208

Inventory Purchasing Chef Point of Sale 208

Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. Independence Day on 4 July had little impact on sales in 2019. 1, 2019 to Dec.

Food and Beverage 189

Food and Beverage Food and Beverage Recipes Hospitality 189

Modern Restaurant Management

DECEMBER 23, 2019

There are more than one million restaurants in the United States and the industry projects $863 billion in sales in 2019. If you’re working with a delivery service, be sure they’re providing a top customer experience. After all, your customers will blame you, not the delivery service, if their orders are messed up.

Customer Experience 173

Customer Experience 173

Lavu

FEBRUARY 12, 2020

Gourmet and artisanal ice cream prevailed in 2016, globally-inspired ice cream flavors influenced 2017 shop owners, wacky ice cream flavors were trending in 2018, and in 2019, creative ice cream vessels appear to be the new hot trend (like Booyah’s ice cream taco ). It can also reveal if you are understaffing.

Point of Sale 78

Point of Sale Inventory Management Purchasing Inventory 78

Modern Restaurant Management

JANUARY 17, 2020

From 2011 to 2019, Karel served as senior vice president for ARCOP, Inc., In March of 2019, Adams was promoted to president in addition to her role as CFO. Checkers & Rally’s celebrated 2019, with nearly 900 units across 28 states. Boston Market, Darden Restaurants, Inc. and Arby’s/Wendy’s Group.

Food and Beverage 136

Food and Beverage Food and Beverage Customer Service Customer Service 136

Modern Restaurant Management

JANUARY 3, 2024

For example, the adoption of voice ordering through AI-powered technologies has proven the power of AI to help operators navigate today’s labor constraints, but also enhance customer experience through speedy service, tailored recommendations and lessening the chance of human error in the order-taking process.

Food and Beverage 132

Food and Beverage Food and Beverage Customer Experience Catering 132

Chef's Deal

OCTOBER 16, 2023

Embracing these changes boosts the customer experience and creates new revenue avenues, reinforcing a restaurant’s market stance. A study by US Foods in 2019 found that about 28% of delivery drivers admitted to tasting the food they were delivering.

Commercial Kitchen 59

Commercial Kitchen Kitchen Equipment Food and Beverage Food and Beverage 59

Modern Restaurant Management

MARCH 13, 2020

ICV will combine the remaining DRH and JK&T Wings sports bars, which it acquired in October 2019, making the combined company the largest franchisee of BWW. ICV’s ownership brings additional resources and skills that will enable us to grow the BWW brand and help enhance the customer experience.”

Food and Beverage 145

Food and Beverage Food and Beverage Customer Experience Military Base 145

Modern Restaurant Management

MAY 28, 2020

From the moment Manifesto was able to offer on-premise experiences again, the sales beat same day YOY sales figures seen in 2019. We know that tech-enabled off-premises and in-market experiences will always create complementary legs in our business plan ever after. How is that possible? What's different?

Customer Experience 179

Customer Experience Chef Purchasing 179

Modern Restaurant Management

SEPTEMBER 30, 2020

Using next-generation messaging, voice, video, and chatbots, global companies can now have highly personalized conversations with their customers at scale. Not only does this drive better customer experiences but real business value in terms of increased sales, decreased costs, or an uptick in customer loyalty.

Food and Beverage 189

Food and Beverage Food and Beverage Purchasing Hospitality 189