2019 Customer Experience Customer Service 
Modern Restaurant Management
DECEMBER 16, 2019
While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month. percent from 2018 to 2019, sales for the whole weekend only increased about four percent. First, at 2.1
Modern Restaurant Management
APRIL 13, 2022
billion combined revenue from April to September 2020, more than twice as much as their combined revenue in 2019. This is a key indicator that food delivery has become a customer preference. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Modern Restaurant Management
FEBRUARY 18, 2020
We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.
Modern Restaurant Management
DECEMBER 20, 2023
Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. They wanted to return to everyday routines, and the restaurant experience played a significant role.
Modern Restaurant Management
MAY 5, 2021
Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Most channels are now showing only single digit velocity decline against booming 2019 levels, suggesting we may be nearing a new On Premise norm." " Beverage Insights.
Modern Restaurant Management
APRIL 29, 2021
March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. “This allows us to serve more guests per employee than a traditional full-service restaurant. . “Our conversations with restaurant owners across the country confirm they cannot adequately staff their restaurants.
Modern Restaurant Management
JANUARY 17, 2020
From 2011 to 2019, Karel served as senior vice president for ARCOP, Inc., In March of 2019, Adams was promoted to president in addition to her role as CFO. “Offering a consistently great experience as we continue to expand is critical. . Boston Market, Darden Restaurants, Inc. and Arby’s/Wendy’s Group.
Expert insights. Personalized for you.
322 
Let's personalize your content