2019 Customer Service Purchasing 
Modern Restaurant Management
DECEMBER 16, 2019
While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Unfortunately, with consumers making more purchases from home, a trend that shows no signs of lessening, eating out is likely to be limited.” That points to decent, but not great, overall holiday shopping.
Modern Restaurant Management
NOVEMBER 24, 2020
Explore areas where you can purchase supplies in bulk to cut long-term costs, consider raising prices where it makes sense, and work to improve discounts and payment terms with your suppliers. In fact, the industry had a turnover rate of 75 percent in 2019 and this trend was aggravated in 2020 by the pandemic. Hire the Right People.
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Modern Restaurant Management
JULY 19, 2022
Consumers adjusted; between 2019 and 2020, online ordering for food/beverage rose by a record 93 percent. Customers placed orders from their phones or computers, paying by credit card and having food dropped off without so much as talking to the delivery person. During Covid, however, in-person purchases dropped dramatically.
Modern Restaurant Management
SEPTEMBER 15, 2021
“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. Sales velocity is now +35 percent vs September 7, 2019.
Modern Restaurant Management
JUNE 22, 2022
In 2014, Snyder and Russ Bernard, purchased Beal’s from Mary Beal, the widow of the third-generation owner Sam Beal. The pair, longtime visitors to Maine and Beal’s customers, not only retained the essence of the restaurant while expanding the menu and service, but they also took the brand nationally.
Modern Restaurant Management
MARCH 1, 2022
To accurately assess the underlying trends of restaurant performance, RMS compared 2021 sales and traffic to pre-pandemic 2019 data. percent over 2019, and average check increased by a remarkable 22.9 “Traffic is down, but the relative increases in average check indicate that QSRs haven’t lost customer segments.
Modern Restaurant Management
MAY 5, 2021
Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Most channels are now showing only single digit velocity decline against booming 2019 levels, suggesting we may be nearing a new On Premise norm." " Beverage Insights.
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