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MRM Research Roundup: Year-End 2020 Edition

Modern Restaurant Management

This edition of MRM Research Roundup features top trends for 2020, how 2020 changed food and the year's top wines. BentoBox released its comprehensive 2020 Restaurant Trend Report. The most ordered menu item of 2020 came from South Carolina chain, New York City Pizza, and its “New York” thin-crust pizza.

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MRM Research Roundup: Mid-Year 2020 Edition

Modern Restaurant Management

Make sure new options to communicate with customers are convenient and organized. Twenty-nine percent of Americans have had an unpleasant customer experience using a curbside pickup option at a local restaurant or business during the pandemic. percent in 2020. percent during the same period in 2020. In 2019, 15.7

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The 20/20 on 2020: Restaurant Experts Weigh In

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

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Spreading Southern Hospitality Through the Pandemic

Modern Restaurant Management

Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019. Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering.

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How Self-Serve Beverage Systems Are Shaping the Future of Restaurants

Total Food Service

billion in 2020, with projections reaching a staggering $88.33 This expedited ROI is a testament to the operational efficiencies, enhanced customer experiences, and profit optimization these systems offer. Allied Market Research highlights the exponential growth in this market, valued at $32.23 billion by 2030.

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Ghost Kitchens to Open Up New Avenues for Restaurateurs

Modern Restaurant Management

As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared. Among these five customers, every second individual remarks they would like to buy meal kits from these ghost kitchens. Enhancing Kitchen Services with Kitchen Display Systems (KDS) for Enhanced Customer Experience.

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It’s Time to Measure Up: Creating and Executing a Menu for Success With Location-Based Marketing

Modern Restaurant Management

By understanding when a customer places an order, when they’ve left to pick it up, and when they arrive onsite, restaurants can deliver that hot, fresh, and ready experience that customers have come to expect. Slicing and Dicing: Segmenting Customers Based on Real-World Behaviors.

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