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MRM Research Roundup: Mid-Year 2020 Edition

Modern Restaurant Management

Customer satisfaction with the limited-service segment wanes to a lesser degree, down 1.3 Together, these declines put downward pressure on the Accommodation and Food Services sector overall, which retreats 1.3 They found: 2020 started off positive for the chains, with Olive Garden topping the group at a 13.3 In 2019, 15.7

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MRM Research Roundup: Mid-December 2020 Edition

Modern Restaurant Management

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. Nearly a half (48 percent) of consumers are looking to pre-made/catered dinners, meal kits and takeout for their holiday meals. ” The gift of food.

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The 20/20 on 2020: Restaurant Experts Weigh In

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

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Spreading Southern Hospitality Through the Pandemic

Modern Restaurant Management

Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019. Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering.

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YEA: Restaurants Showing Resiliency with New Openings

Modern Restaurant Management

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019. And the share of U.S.

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MRM EXCLUSIVE: Recession, Resilience and the Eventual Restaurant Industry Recovery

Modern Restaurant Management

COVID-19 has been a devastatingly destabilizing force for the food service industry. Restaurateurs who are able to innovate their offerings and cater to both delivery and in-person needs will be in the opportune position to survive this moment of despair in the industry. Dining in the Post-COVID Era.

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Celebrating Women’s History Month

Fresh Ideas

Alanda started as an assistant director of dining services and was quickly promoted to director. After a few years of serving as a director, she was asked to assist with safety inspections and eventually was promoted to Vice President of Safety and Compliance in 2020. The COVID-19 pandemic hit the U.S.