Modern Restaurant Management

MARCH 11, 2025

Nothing Has Changed Despite all the changes in the restaurant industry, the fundamentals remain the same: customer experience is still king. In today’s post-pandemic environment, a solid tech stack is a game-changer for restaurant brands, driving efficiency and better customer experiences. How Do You Stack Up?

Customer Experience 471

Customer Experience Staffing Inventory Catering 471

Modern Restaurant Management

AUGUST 17, 2020

The study — “ Brand Loyalty 2020: The Need for Hyper-Individualization ” — comprises survey responses from 2,000 consumers and shows the more personalization tactics a brand uses, the more loyal a consumer is to that brand. How Is Casual Dining Doing? WePay surveyed 1,000 U.S.

Food and Beverage 493

Food and Beverage Food and Beverage Purchasing Point of Sale 493

Modern Restaurant Management

SEPTEMBER 30, 2020

Regardless of their party affiliation, small business decision makers view the outcome of the 2020 election as consequential: 81 percent say it will impact small businesses in the U.S., Using next-generation messaging, voice, video, and chatbots, global companies can now have highly personalized conversations with their customers at scale.

Food and Beverage 474

Food and Beverage Food and Beverage Purchasing Hospitality 474

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

Food and Beverage 345

Food and Beverage Food and Beverage Staffing Chef 345

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19. Eating 2020.

Food and Beverage 479

Food and Beverage Food and Beverage Purchasing Food Supply 479

Modern Restaurant Management

JANUARY 22, 2020

By 2020, 85 percent of all customer interactions will be done through digital companions. A famous example would be how self-ordering kiosks have been able to simplify the customer experience. Self-Service Tech. Integrating self-service tech can also provide many benefits to your kitchen staff.

Customer Service 440

Customer Service Customer Service Customer Experience Hospitality 440

Modern Restaurant Management

MARCH 11, 2025

– Rushi Patel is the CRO & Co-Founder of Homebase In January of 2020, my company launched. All of a sudden, in October of 2020 we doubled our revenue. Today, the lifecycle of the hourly workforce from jobseeker to employee at your restaurant differs in all phases from that of 2020. We’re back in business.

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Staffing Inventory Food Inventory Hospitality 418

Modern Restaurant Management

DECEMBER 30, 2021

Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. The oldest of the tech turned out to be the most tenacious in 2020-2021. Key 2022 Trends. Tech Advancements.

Customer Experience 579

Customer Experience Restaurant Manager Restaurant Management Point of Sale 579

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. An Uncertain Start to 2020? Download the full report here.

Food and Beverage 275

Food and Beverage Food and Beverage Purchasing Restaurant Management 275

Modern Restaurant Management

DECEMBER 22, 2020

Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019. Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering.

Hospitality 493

Hospitality Hospitality Customer Experience Catering 493

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. Meeting or Exceeding Customers’ Needs. ” There is simply no downside to being customer-obsessed.

Customer Experience 411

Customer Experience Food Safety 411

Modern Restaurant Management

FEBRUARY 1, 2022

Since the first panic-inducing months of the pandemic in 2020, the restaurant industry has proven to be far more resilient than people would have expected. Always be improving the customer experience. Think ahead about this stuff and look proactively for the solutions that’ll keep your customers coming back with a smile.

Customer Experience 493

Customer Experience Purchasing 493

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. As restaurants prepare for an increase in demand, digital CX is vital to ensure a smooth experience for diners.

Customer Experience 480

Customer Experience Customer Service Customer Service Food Service 480

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. between February and April 2020.

Customer Experience 471

Customer Experience Food Service Food Service Dining Operations 471

Modern Restaurant Management

SEPTEMBER 27, 2021

In February of 2020, the restaurant industry was on a long, slow march toward digital sales growth. In March of 2020, the world changed. Throughout the remainder of 2020 and into 2021, the majority of restaurant brands spent most of their energy adapting to a channel switch. Something happened along the way, though.

Customer Experience 496

Customer Experience 496

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation.

Customer Experience 508

Customer Experience Customer Service Customer Service 508

Modern Restaurant Management

MARCH 23, 2020

Restaurants that demonstrate to their customers that they’re invested in creating a more efficient, enjoyable and customized experience for them will be rewarded with loyalty and, in turn, higher revenues.

Customer Experience 398

Customer Experience 398

Modern Restaurant Management

FEBRUARY 11, 2020

Restaurants, cafés and hotels are offering premium tea service – and profiting – in 2020. Businesses in the restaurant, café and hotel sector are looking to elevate their tea game in 2020. The success and momentum of these waves is now changing the face of specialty tea in restaurants, cafés and hotels.

Food and Beverage 576

Food and Beverage Food and Beverage Customer Experience Chef 576

Modern Restaurant Management

MARCH 3, 2022

In 2020, 110,000 restaurants and bars in the United States closed permanently, according to the National Restaurant Association. Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience.

Food Service 530

Food Service Food Service Customer Experience Food Safety 530

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey. But their benefits extend far beyond speed and efficiency.

Food Service 491

Food Service Food Service Online Ordering Systems Customer Experience 491

Modern Restaurant Management

APRIL 15, 2021

percent, and 32 percent, respectively in 2020. “And while this downward trend in cities is likely short-term, suburban locations could leverage this larger visit potential by upgrading their sit-down component or enhancing customer experience to lengthen visit duration. . percent, 36.1 percent and 20.3

Customer Experience 508

Customer Experience 508

Modern Restaurant Management

APRIL 5, 2022

As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared. Since March 2020, the company has launched seven new proprietary microbrands under a corporate entity called The Absolute Brands. Enhancing Kitchen Services with Kitchen Display Systems (KDS) for Enhanced Customer Experience.

Inventory Management 491

Inventory Management Inventory Point of Sale Inventory Management Software 491

Modern Restaurant Management

SEPTEMBER 1, 2020

” In fact, Mastercard estimates “over 40 percent growth in contactless transactions globally in the first quarter of 2020." " While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience. Customer Feedback.

Hospitality 576

Hospitality Hospitality Customer Experience Purchasing 576

Modern Restaurant Management

DECEMBER 14, 2021

percent from 2020, according to the National Restaurant Association. When making new technology investments, restaurant owners need to set priorities by reviewing their target customer segments, defining their preferred customer experience and understanding their customer's financial situation.

Staffing 508

Staffing Food and Beverage Food and Beverage Purchasing 508

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

Purchasing 508

Purchasing Customer Experience 508

Modern Restaurant Management

MAY 17, 2022

The more you can personalize your ordering and browsing experience, the happier you’ll make your customers. As of 2020, 87 percent of shoppers preferred touchless self-checkout and payments options. Phygital marketing enables better customer interactions and allows brands to measure their customer experience with data.

Customer Experience 530

Customer Experience 530

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

Food and Beverage 568

Food and Beverage Food and Beverage Customer Experience Catering 568

Modern Restaurant Management

APRIL 13, 2022

billion combined revenue from April to September 2020, more than twice as much as their combined revenue in 2019. This is a key indicator that food delivery has become a customer preference. POS technology can help with labor shortages, supply chain concerns and customer experience. For reference, the top four U.S.

Staffing 539

Staffing Point of Sale Customer Service Customer Service 539

Modern Restaurant Management

APRIL 12, 2021

And in 2020, Upserve reported a 783% increase in online orders. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. When your customer receives their food, you want it to look delicious and still be hot. Think About Packaging.

Online Ordering Systems 406

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 406

Modern Restaurant Management

DECEMBER 17, 2024

– Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

MARCH 15, 2021

And this is the restaurant business, so make sure hospitality and customer experience is great out of the gate. You generally only get one chance with customers, so make it count. As 2020 has taught everyone in the restaurant industry, adaptation is key to success and survival, especially during challenging times.

Customer Service 520

Customer Service Customer Service Customer Experience Hospitality 520

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? In addition to deploying technology to address these shifting customer habits, arguably one of the biggest hurdles restaurant operators face is vendor fatigue.

Point of Sale 563

Point of Sale Customer Experience 563

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

Customer Experience 474

Customer Experience Purchasing Restaurant Manager Restaurant Management 474

Modern Restaurant Management

NOVEMBER 4, 2021

Brands can then take this information and retarget subsets of customers based on their behaviors and with different messaging. They can even gather information about the customer experience via location-triggered exit surveys. Upgrading the Off-Premise Experience.

Catering 508

Catering Catering Customer Experience 508

Modern Restaurant Management

DECEMBER 31, 2020

2020 Trend of the Year “Vegan Goes Viral” (cringe). While we may never use the word “viral” again, 2020 was still the year that vegan cuisine entered the mainstream. Leveraging technology will create positive customer experiences. Plant-Based Global Fare. ?2020 Food will embrace mental health.

Food and Beverage 508

Food and Beverage Food and Beverage Customer Experience Recipes 508

Modern Restaurant Management

MARCH 4, 2021

According to Statista , between March and October 2020 the food services industry lost $130 billion in sales compared to the previous year. Health and safety will be a defining part of the customer experience for the foreseeable future. Smartphone-optimized dining experience.

Food and Beverage 493

Food and Beverage Food and Beverage Customer Experience Chef 493

Modern Restaurant Management

NOVEMBER 30, 2022

Fast forward to 2020, a year when the world was forever changed by the COVID-19 pandemic. With that, the hospitality industry may use QR codes to collect first-party data to improve customer experience. To the masses, QR codes rose to fame quickly before crashing and burning soon after.

Hospitality 450

Hospitality Hospitality Customer Experience 450