Modern Restaurant Management

DECEMBER 22, 2020

Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019. Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering.

Hospitality 197

Hospitality Hospitality Customer Experience Catering 197

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. As restaurants prepare for an increase in demand, digital CX is vital to ensure a smooth experience for diners.

Customer Experience 192

Customer Experience Customer Service Customer Service Food Service 192

Total Food Service

OCTOBER 20, 2023

As establishments grapple with economic dynamics, there’s an undeniable momentum in the adoption of self-service technologies. billion in 2020, with projections reaching a staggering $88.33 This nearly three-fold increase underscores the growing acceptance and integration of self-service solutions across sectors.

Food and Beverage 85

Food and Beverage Food and Beverage Catering Catering 85

Modern Restaurant Management

APRIL 7, 2023

This is especially true in the food service industry. Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer.

Point of Sale 100

Point of Sale Food Preparation Customer Experience Food Service 100

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit.

Staffing 218

Staffing Food Service Food Service Customer Experience 218

Modern Restaurant Management

MARCH 4, 2021

According to Statista , between March and October 2020 the food services industry lost $130 billion in sales compared to the previous year. Health and safety will be a defining part of the customer experience for the foreseeable future. Smartphone-optimized dining experience.

Food and Beverage 197

Food and Beverage Food and Beverage Customer Experience Chef 197

Total Food Service

SEPTEMBER 18, 2023

While technology plays a pivotal role, the underlying driver is the desire to meet evolving customer expectations. In fact, 79% of customers 2 find kiosk-based ordering more convenient. Offering a More Convenient Customer Experience With their intuitive interfaces, kiosks promise swift service.

Food and Beverage 82

Food and Beverage Food and Beverage Hospitality Hospitality 82

Modern Restaurant Management

OCTOBER 19, 2020

percent as of September 30, 2020. And this inherently trickles down to improve customer experience and brand management. If budget allows, small gestures like a gift certificate to a local coffee shop can be a good motivator, and it supports other food service businesses that may be struggling during the pandemic.

Food Safety 215

Food Safety Customer Experience FDA Food Service 215

Modern Restaurant Management

MARCH 24, 2021

And that’s a “necessary evil” for accessing each one’s loyal customers. That being said, these services aren’t free, so it’s crucial to carefully weigh the costs and benefits. In fact, prior to 2020 , customers indicated a strong preference for deliveries being handled by the restaurants themselves.

Staffing 189

Staffing Inventory Customer Experience Food Service 189

Modern Restaurant Management

APRIL 20, 2021

Whether a customer is ordering for an at-home event, or visiting a venue in-person, operators should use all the tools at their disposal to create magical moments at every interaction.” In mid-March 2020, U.S. Based on data collected from 6,000 fast food restaurants in the U.S., ” Optimism Is Returning.

Food and Beverage 189

Food and Beverage Food and Beverage Purchasing Sports Arena 189

Modern Restaurant Management

JANUARY 17, 2020

In 2020 alone, Curry Up Now anticipates opening 12 locations across the country. Curry Up Now began as a food truck in 2009 and was founded by husband and wife duo, Akash and Rana Kapoor, and supported by co-founder and Senior VP of Operations, Amir Hosseini. Taco Bell's 2020 Commitments.

Food and Beverage 136

Food and Beverage Food and Beverage Customer Service Customer Service 136

Modern Restaurant Management

JUNE 18, 2020

Retail, grocery, and restaurant online order for pickup orders grew 201 percent in April 2020 compared to February 2020. March – April 2020 Global Food and Grocery Delivery app download rankings show Uber Eats ranked #1 and Grubhub ranked #8. Full-service options are preferred over self-service?

Customer Experience 184

Customer Experience Hospitality Hospitality Purchasing 184

Modern Restaurant Management

FEBRUARY 6, 2020

The signing of the Canada franchise agreement kicks off CPK’s global growth efforts in 2020 and beyond, with additional plans to increase its presence in Asia, the Middle East, Australia and Europe. The announcement comes in advance of Smashburger’s new integrated brand campaign, slated to launch in March 2020.

Food and Beverage 153

Food and Beverage Food and Beverage Chef Hospitality 153

Modern Restaurant Management

JULY 30, 2021

” In 2020, seed-stage venture capital firm Liquid 2 Ventures (L2V) added Curry Up Now as the first restaurant in its portfolio with an investment that supports the expansion of corporate and franchise locations nationwide. doubled the number of ghost kitchens worldwide since June 2020. ” Nathan's Gets the Ghost.

Food and Beverage 203

Food and Beverage Food and Beverage Customer Experience Nutrition 203

Modern Restaurant Management

MAY 27, 2020

As part of the partnership, Miso will work directly with PathSpot to facilitate the use of its hand scanning technology in restaurants and food service locations where Flippy will be deployed. “Miso Robotics has always focused on ensuring a healthy kitchen environment. “Zuppler has been an extraordinary partner.

Food and Beverage 176

Food and Beverage Food and Beverage Recipes Food Service 176

Modern Restaurant Management

JULY 7, 2020

The OPES team’s capital market experience and real estate expertise, in combination with our existing framework for excellence in everything we do – from procurement, to operations, and our high-performing teams – will accelerate our expansion opportunities and significantly enhance our go-to-market plan.”

Hospitality 192

Hospitality Hospitality Point of Sale Customer Experience 192

Modern Restaurant Management

AUGUST 5, 2020

. “With both bringing more than 20 years experience to their roles, we know that their deep hospitality technology expertise, customer-centric approach and unique insights will help propel our business into the future.” “It’s all about creating those compelling experiences and reducing friction.”

Recipes 210

Recipes Food and Beverage Food and Beverage Hospitality 210

Modern Restaurant Management

FEBRUARY 18, 2020

No matter what kind of technology is implemented in restaurants, they have to stay customer-centric. We can’t implement technology just to cut costs – it has to improve the customer experience. food costs and recipe costing that makes sense. Sean Bradley, AudioEye co-founder. Alex Canter of Ordermark.

Food and Beverage 215

Food and Beverage Food and Beverage Catering Catering 215

Modern Restaurant Management

JUNE 12, 2020

This growth prompted the group to seek out a fast and reliable POS that could be deployed across its growing franchise, help streamline operations and reporting, and enhance the overall customer experience. website and a winner will be announced on Independence Day, July 4, 2020. is positioned to thrive in the new landscape.

Customer Experience 168

Customer Experience Purchasing Inventory Restaurant Management 168

Modern Restaurant Management

AUGUST 19, 2020

The purchase is expected to be completed in September 2020. DoorDash will also offer $0 delivery fees** from all merchant partners in DoorDash’s program to support Black-owned businesses on DoorDash through the end of 2020. Additional, more comprehensive courses are slated for development in 2020 and early 2021.

Food and Beverage 206

Food and Beverage Food and Beverage Chef Purchasing 206

Total Food Service

SEPTEMBER 4, 2023

His passion for food is evident in every dish he prepares – an artful symphony that delights all who have the pleasure of experiencing it firsthand. In 2020, Rob Rubba opened Oyster Oyster, with a menu featuring sustainable ingredients , including oyster mushrooms and true oysters, the only animal on the menu.

Chef 40

Chef Staffing Food Service Food Service 40

Modern Restaurant Management

OCTOBER 29, 2020

Production speeds are being tracked to increase and meet demand needs, reaching an average of 360 baskets of fried foods a day. of food over 9,720 baskets since the pilot was instituted in late September 2020. US Foods Holding Corp. launched Holiday Scoop 2020, “Wow Your Diners On- and Off-Premise.”

Chef 143

Chef Catering Catering Recipes 143

Modern Restaurant Management

JANUARY 27, 2020

"Students enjoy the convenience of self-ordering opportunities, and we've seen demand for our food service operations increase since installation across our campus. It is currently being implemented in various enterprise brands across the US with several more rolling out in the second quarter of 2020.

Catering 122

Catering Catering Food and Beverage Food and Beverage 122

Modern Restaurant Management

SEPTEMBER 15, 2020

” According to a survey conducted by the National Restaurant Association, the restaurant industry is expected to lose $240 billion by the end of 2020. SALIDO continues to execute on its hiring plans to recruit and invest in talent across their Product, Engineering, Customer Experience, and Sales Teams. Climatarian Menu.

Food and Beverage 162

Food and Beverage Food and Beverage Chef Online Ordering Systems 162

Modern Restaurant Management

NOVEMBER 11, 2019

. “We are thrilled to provide a new window of access into an innovative world where artificial intelligence can assist kitchen staff in meeting the fast-paced demands of the changing food-service industry,” said Buck Jordan, CEO and Co-founder of Miso Robotics. Cristin Illes Kahale. . Hometown: Bear Creek, N.C.

Food and Beverage 118

Food and Beverage Food and Beverage Chef Purchasing 118

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When

Food and Beverage 101

Food and Beverage Food and Beverage Commercial Kitchen Hospitality 101

Modern Restaurant Management

FEBRUARY 1, 2021

For more restaurant industry performance data visit the Restaurant Industry Snapshot: December Ends 2020 with Exasperating Sales Results; Final Week Offers Reasons for Optimism. Sentiment for restaurant service and food improved significantly in December compared to a year ago. Same-store traffic growth for the month was -18.6

Food and Beverage 133

Food and Beverage Food and Beverage Customer Service Customer Service 133

Modern Restaurant Management

AUGUST 28, 2020

He began his life-long career in the hospitality business at the food service division of Stouffer in Newark, N.J., and joined the Marriott Corporation in 1965 to help launch its fast-food division, beginning with Hot Shoppes Jr., Uptown Network released BYOM™ in May 2020 as a hospitality-friendly alternative to PDF menus.

Chef 145

Chef Food and Beverage Food and Beverage Nutrition 145

Modern Restaurant Management

MARCH 11, 2020

The company has continued that momentum in 2020 by adding over 5,000 clients already. Instawork, and StaffMate Online announced a strategic partnership during StaffMate’s presentation at the 2020 Catersource|TSE Conference. “As an active user of both services, I think this integration makes a ton of sense.

Point of Sale 154

Point of Sale Food and Beverage Food and Beverage Purchasing 154

Modern Restaurant Management

OCTOBER 4, 2021

This is an opportunity for brands to eliminate friction across the customer journey, from the moment an order is placed through to the moment a customer picks up their order. For restaurant brands, the digital pivot is imperative to getting the customer experience right.” Mobile orders are on the rise.

Food and Beverage 170

Food and Beverage Food and Beverage Staffing Customer Experience 170

Modern Restaurant Management

OCTOBER 31, 2019

Rakuten Ready unveiled a benchmark study enlisting secret shoppers to evaluate the Order for Pickup customer experience and wait times at 25 top quick-service restaurant, retail and grocery brands across the U.S. For the full industry outlook, click here , Customer Experience Rankings. Order for Pickup Stats.

Customer Experience 138

Customer Experience Food and Beverage Food and Beverage Point of Sale 138

Modern Restaurant Management

NOVEMBER 19, 2020

Applications are being accepted through December 31, 2020. 1, 2020), The LEE Initiative and Maker's Mark will host virtual events that extend philanthropic efforts even further. Olo now offers Dine-In as a handoff mode to support this use case, providing options to improve the operational flow and the customer experience.

Food and Beverage 147

Food and Beverage Food and Beverage Chef Amusement Park 147

Modern Restaurant Management

JULY 1, 2021

Looking at trends from hundreds of thousands average daily orders, Grubhub's mid-year report checks in on what has shaped 2021 thus far, including the top trending foods, popular restaurants across the country, and what we can expect to see more of in the second half of the year. million on food in 2020. percent increases.

Food and Beverage 154

Food and Beverage Food and Beverage Purchasing Customer Experience 154

Modern Restaurant Management

OCTOBER 8, 2020

Flippy ROAR hits the market with advanced cooking capabilities to quickly learn menu items, allowing operators to appeal to new customers and retain eaters with consistently cooked options. Miso Robotics plans to offer financing options through TimePayments to empower food service providers to quickly adopt automation technology.

Food and Beverage 154

Food and Beverage Food and Beverage Point of Sale Nutrition 154

Modern Restaurant Management

FEBRUARY 19, 2020

Frances Allen has been named Chief Executive Officer and a member of Checkers & Rally’s Board of Directors, effective February 17, 2020. This year, the brand is introducing several menu items that aim to further position the brand as the first choice among Mexican quick-service brands. – and beyond.”

Food and Beverage 122

Food and Beverage Food and Beverage Point of Sale Customer Experience 122

Modern Restaurant Management

MAY 5, 2020

Southern Glazer’s will represent the new Heaven Hill business in a dual capacity with Heaven Hill’s current distributor partner beginning May 1, 2020, and then will become the exclusive distributor in Southern Glazer’s West Region and Western Control States effective June 1, 2020. ” Helping the Helpers.

Food and Beverage 122

Food and Beverage Food and Beverage Point of Sale Chef 122

Modern Restaurant Management

AUGUST 19, 2020

The ability for a host to know when a customer is en route to ensure the table is ready and appropriate distancing is in place makes for a better customer experience – the same applies for curbside pickup. Ghost kitchens with integrated delivery services are the 2020 evolution of this concept.

Hospitality 227

Hospitality Hospitality Customer Service Customer Service 227