Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. An Uncertain Start to 2020? Download the full report here.

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Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

Purchasing 508

Purchasing Customer Experience 508

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. percent from 2020, according to the National Restaurant Association. And many will continue to do so in new ways.

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Modern Restaurant Management

FEBRUARY 1, 2022

Since the first panic-inducing months of the pandemic in 2020, the restaurant industry has proven to be far more resilient than people would have expected. According to a recent article in QSR Magazine , Chipotle leverages techniques like predictive modeling to trigger purchasing journeys in new and lapsed customers.

Customer Experience 493

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Modern Restaurant Management

SEPTEMBER 1, 2020

” In fact, Mastercard estimates “over 40 percent growth in contactless transactions globally in the first quarter of 2020." " While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience. Customer Feedback.

Hospitality 576

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Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

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Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

Food and Beverage 568

Food and Beverage Food and Beverage Customer Experience Catering 568

Modern Restaurant Management

APRIL 20, 2021

Whether a customer is ordering for an at-home event, or visiting a venue in-person, operators should use all the tools at their disposal to create magical moments at every interaction.” In mid-March 2020, U.S. Read Delaget's 2020 QSR Operational Index here. ” Optimism Is Returning. The Road to Recovery.

Food and Beverage 473

Food and Beverage Food and Beverage Purchasing Sports Arena 473

Modern Restaurant Management

APRIL 12, 2021

And in 2020, Upserve reported a 783% increase in online orders. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef.

Online Ordering Systems 406

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 406

Modern Restaurant Management

MAY 27, 2021

Those are important indicators for restaurants, and they track with a 2020 Technomic report on delivery and takeout trends showing 66 percent of consumers saying they anticipate continued use of options like curbside pickup, even after dine-in services resume. Hope isn’t a strategy.

Customer Experience 539

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Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack periods, were down -5 percent in May 2021 compared to May 2020, and for a pre-pandemic view, down -11 percent compared to same month two years ago.

Food and Beverage 474

Food and Beverage Food and Beverage Customer Experience Purchasing 474

Modern Restaurant Management

MAY 5, 2021

CGA’s latest sales data reveal significant increases compared to performance in 2020, during one of the worst periods of decline when full lockdown restrictions were in place. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. Positive Signs for On-Premise. California.

Food and Beverage 490

Food and Beverage Food and Beverage Purchasing Customer Experience 490

Modern Restaurant Management

DECEMBER 28, 2020

We believe guests will want and value this type of unique experience even more next year. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. At Fogo, there’s always a sense of discovery. I am really excited and hopeful for the new year.

Purchasing 576

Purchasing Customer Service Customer Service Customer Experience 576

Modern Restaurant Management

MAY 12, 2021

And in 2020, Upserve reported a 783% increase in online orders. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef.

Customer Experience 251

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Modern Restaurant Management

DECEMBER 31, 2024

Ultimately, mobile apps and automation are key growth areas over the next 12 months, with 36 percent of respondents predicting restaurants/franchises will invest in digital platforms, mobile apps and online ordering to enhance customer experience, as well as technology to automate and streamline operations. That’s up from $18.61

Purchasing 221

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Modern Restaurant Management

APRIL 7, 2023

One challenging aspect of owning a small business is purchasing and maintaining expensive equipment. Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer.

Point of Sale 251

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Modern Restaurant Management

JUNE 9, 2020

As restaurants navigate through an uneasy climate in 2020, developing a strategy to improve the customer experience and maximize long-term profitability is paramount. Restaurants need new customers, more visits, and larger checks, and they need it all to come with a positive ROI.

Customer Experience 395

Customer Experience Purchasing 395

Modern Restaurant Management

FEBRUARY 18, 2020

No matter what kind of technology is implemented in restaurants, they have to stay customer-centric. We can’t implement technology just to cut costs – it has to improve the customer experience. As 2020 plays out, food companies will start investing in more tech to enhance sanitation and sterilization efforts.

Food and Beverage 539

Food and Beverage Food and Beverage Catering Catering 539

Modern Restaurant Management

JULY 30, 2021

Clean Juice will also feature Tebow in social media, web, point-of-purchase materials product development, and more. After expanding its presence in Dallas-Fort Worth and introducing the brand to Omaha in 2020, Coolgreens experienced success in both new markets, as well as in its established Oklahoma City and Tulsa markets.

Food and Beverage 508

Food and Beverage Food and Beverage Customer Experience Nutrition 508

Modern Restaurant Management

AUGUST 5, 2020

. “With both bringing more than 20 years experience to their roles, we know that their deep hospitality technology expertise, customer-centric approach and unique insights will help propel our business into the future.” ” DeliverThat Expansion. xtraCHEF Teams with Toast.

Recipes 527

Recipes Food and Beverage Food and Beverage Hospitality 527

Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. 31, 2020 to help franchisors understand the impact of COVID-19 on franchise operations teams.

Food and Beverage 474

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Modern Restaurant Management

FEBRUARY 25, 2020

The final rule will be effective April 27, 2020. In 2020, Condado will open seven new locations, including entering a new market in Dayton, Ohio and adding a second location in Detroit, Michigan. The James Beard Foundation named the six recipients of its 2020 America's Classics Award. and Maria Washington).

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Recipes Customer Experience Purchasing Cruise 348

Modern Restaurant Management

AUGUST 19, 2020

The purchase is expected to be completed in September 2020. Once recognized, the business simply draws from the customer’s PopID account before sending a text message confirming payment. PopID accounts also tie to loyalty programs for automatic credit with every purchase. Brands Inc. for approximately $25 million.

Food and Beverage 515

Food and Beverage Food and Beverage Chef Purchasing 515

Modern Restaurant Management

JULY 7, 2020

and BurgerFi International entered into a definitive agreement at a $100 million purchase price to combine and form BurgerFi International, Inc. ” Guzzetta was ranked as the second Most Influential Restaurant Executive in the country by Nation’s Restaurant News in January 2020. Click here for loan-level data.

Hospitality 481

Hospitality Hospitality Point of Sale Customer Experience 481

Modern Restaurant Management

JUNE 12, 2020

Recognizing innovation in the making, Cuisine Solutions purchased the franchise rights for Taffer’s Tavern locations both in the heart of Washington D.C. The implementation reflects a continued trend for Revel in customer deployments that replace outdated legacy systems and increased business demand for cloud-based systems.

Customer Experience 420

Customer Experience Purchasing Inventory Restaurant Management 420

Modern Restaurant Management

DECEMBER 14, 2020

The impact has ignited a ripple effect on social media with industry leaders and individuals alike unifying with one simple message and a friendly challenge: to purchase gift cards or a meal to their favorite restaurant. by 2022 through Starbucks first supply chain Virtual Power Purchase Agreement with a solar farm in Virginia.

Food and Beverage 474

Food and Beverage Food and Beverage Purchasing Restaurant Manager 474

Modern Restaurant Management

JUNE 24, 2020

Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales. Plus, Square is also waiving dispatch fees until July 1, 2020. "WorkJam's unified solution improves the customer experience by improving the employee experience. Visa SMB Help.

Point of Sale 539

Point of Sale Hospitality Hospitality Recipes 539

Modern Restaurant Management

DECEMBER 16, 2019

Unfortunately, with consumers making more purchases from home, a trend that shows no signs of lessening, eating out is likely to be limited.” November and December purchases typically account for upwards of 50 percent of annual gift cards sales. That points to decent, but not great, overall holiday shopping.

Food and Beverage 322

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Modern Restaurant Management

FEBRUARY 17, 2020

We’re thrilled to continue to support this incredible team in 2020 and beyond.” launched two new products designed to help businesses with multiple locations better reach and understand consumers at every phase of the purchase cycle. Boston also is DeliverThat’s first new market launch of 2020. Dinova Inc.,

Point of Sale 383

Point of Sale Catering Catering Hospitality 383

Modern Restaurant Management

MAY 7, 2021

Despite tremendous initial interest in 2019, the Covid crisis put a halt to all discussions in 2020. Mark Kelegian and his family purchased Randy’s Donuts in 2015. Through May 23, guests can donate $3 or more to purchase a No Kid Hungry pin-up at Genghis Grill restaurants across the country.

Food and Beverage 433

Food and Beverage Food and Beverage Purchasing Online Ordering Systems 433

Modern Restaurant Management

NOVEMBER 20, 2019

Expansion in the Middle East, Australia, and Europe will also be additional areas of focus starting in 2020. In 2007, it was purchased by David and Camille Rutkauskas. So, when we had the chance to purchase it in 2007, we jumped on the opportunity.” Rex’s Chicken, the Tulsa.-based Every Wednesday, between 3-6 p.m.,

Food and Beverage 261

Food and Beverage Food and Beverage Purchasing Customer Experience 261

Modern Restaurant Management

MARCH 11, 2020

. “As we continue to expand our multi-channel strategy, we know customers, particularly independent restaurants, increasingly use cash and carry as a convenient, cost-effective purchasing option,” said US Foods chairman and CEO Pietro Satriano. reducing to approximately 3.0x by the end of fiscal 2021.

Point of Sale 386

Point of Sale Food and Beverage Food and Beverage Purchasing 386

Modern Restaurant Management

MAY 27, 2020

” In Europe, Tork has pledged support and donations to #HorecaComeback and #HelpDeHoreca , two initiatives that encourage consumers to purchase online vouchers that can be redeemed once restaurants reopen, to provide restaurants with working capital during this critical time. PathSpot Secures Funding. Just Salad Teams with Kenneth Cole.

Food and Beverage 441

Food and Beverage Food and Beverage Recipes Food Service 441

Modern Restaurant Management

SEPTEMBER 15, 2020

” According to a survey conducted by the National Restaurant Association, the restaurant industry is expected to lose $240 billion by the end of 2020. SALIDO continues to execute on its hiring plans to recruit and invest in talent across their Product, Engineering, Customer Experience, and Sales Teams. Climatarian Menu.

Food and Beverage 405

Food and Beverage Food and Beverage Chef Online Ordering Systems 405

Modern Restaurant Management

JUNE 17, 2021

Dejbakhsh is purchasing five of Taco John’s existing units and is contracted to build five new locations. While 2020 was a challenge, a black family-owned restaurant, Mr. Potato Spread, saw it as a pivotal moment to make or break them. They also launched a new location in June of 2020 in Norco.

Food and Beverage 431

Food and Beverage Food and Beverage Catering Catering 431

Modern Restaurant Management

MARCH 16, 2020

data highlights: Usually, QSR brands see a dip in traffic from the last week of February to the first week of March, but three of the eight saw those fortunes turn in 2020. The first half of 2020 is forecast to total 10.23 Some Placer.ai Chick-fil-A led the way with 11.9 percent growth continuing the brand’s impressive trend.

Point of Sale 305

Point of Sale Chef Food and Beverage Food and Beverage 305

Modern Restaurant Management

JANUARY 27, 2020

” Debuting in February, Beverage Program Management will teach students how to advance from guest relations to purchasing, budgeting, creating menus, staff education and optimizing technology. It is currently being implemented in various enterprise brands across the US with several more rolling out in the second quarter of 2020.

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