Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. percent from 2020, according to the National Restaurant Association. And many will continue to do so in new ways.

Staffing 203

Staffing Food and Beverage Food and Beverage Purchasing 203

The NAFEM Show

JULY 24, 2024

Make a plan for purchasing, installation, repairs, training and maintenance. Both can impact the taste of your food and the customer experience overall. If you’re purchasing new equipment, budget strategically. Think about a phased approach or rollout if purchasing everything at once isn’t feasible. Take action!

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Commercial Kitchen Customer Experience Kitchen Equipment Purchasing 64

Modern Restaurant Management

APRIL 7, 2023

One challenging aspect of owning a small business is purchasing and maintaining expensive equipment. Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer.

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Point of Sale Food Preparation Customer Experience Food Service 100

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

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Customer Experience Purchasing Restaurant Management Restaurant Manager 189

Modern Restaurant Management

JULY 1, 2020

Nearly 3 in 5 Americans (57 percent) said a local business' pandemic-friendly services (including curbside pickup, local food and grocery delivery and contactless payments) led them to purchase goods or services from a local business for the first time. Make sure new options to communicate with customers are convenient and organized.

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Chef Purchasing Food and Beverage Food and Beverage 180

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

Food and Beverage 227

Food and Beverage Food and Beverage Customer Experience Catering 227

Modern Restaurant Management

SEPTEMBER 1, 2020

” In fact, Mastercard estimates “over 40 percent growth in contactless transactions globally in the first quarter of 2020." " While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience. Customer Feedback.

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Hospitality Hospitality Customer Experience Purchasing 230

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19. Eating 2020.

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Purchasing Food and Beverage Food and Beverage Food Supply 191

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack periods, were down -5 percent in May 2021 compared to May 2020, and for a pre-pandemic view, down -11 percent compared to same month two years ago.

Food and Beverage 189

Food and Beverage Food and Beverage Customer Experience Purchasing 189

Modern Restaurant Management

SEPTEMBER 30, 2020

Regardless of their party affiliation, small business decision makers view the outcome of the 2020 election as consequential: 81 percent say it will impact small businesses in the U.S., Bringing the experience home through novel product combinations, new product innovations, and digital experiences like live-stream events.

Food and Beverage 189

Food and Beverage Food and Beverage Purchasing Hospitality 189

Modern Restaurant Management

MAY 27, 2021

Those are important indicators for restaurants, and they track with a 2020 Technomic report on delivery and takeout trends showing 66 percent of consumers saying they anticipate continued use of options like curbside pickup, even after dine-in services resume. Hope isn’t a strategy.

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Customer Experience Purchasing 215

Modern Restaurant Management

OCTOBER 4, 2021

This is an opportunity for brands to eliminate friction across the customer journey, from the moment an order is placed through to the moment a customer picks up their order. For restaurant brands, the digital pivot is imperative to getting the customer experience right.” Mobile orders are on the rise.

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Food and Beverage Food and Beverage Staffing Customer Experience 170

Modern Restaurant Management

JUNE 9, 2020

As restaurants navigate through an uneasy climate in 2020, developing a strategy to improve the customer experience and maximize long-term profitability is paramount. Restaurants need new customers, more visits, and larger checks, and they need it all to come with a positive ROI.

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Customer Experience Purchasing 158

Modern Restaurant Management

DECEMBER 28, 2020

We believe guests will want and value this type of unique experience even more next year. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. At Fogo, there’s always a sense of discovery. I am really excited and hopeful for the new year.

Purchasing 230

Purchasing Customer Experience Customer Service Customer Service 230

Optimum Control

DECEMBER 13, 2022

Front of House As this is where your customers are first going to experience your restaurant, we’re starting at the front of house. As we saw from 2020 – 2022, there was an emphasis on cleanliness and reducing the amount of contact patrons had with shared materials.

Inventory Management Software 52

Inventory Management Software Customer Experience Inventory Management Recipes 52

Modern Restaurant Management

JULY 30, 2021

Clean Juice will also feature Tebow in social media, web, point-of-purchase materials product development, and more. After expanding its presence in Dallas-Fort Worth and introducing the brand to Omaha in 2020, Coolgreens experienced success in both new markets, as well as in its established Oklahoma City and Tulsa markets.

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Food and Beverage Food and Beverage Customer Experience Nutrition 203

Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. 31, 2020 to help franchisors understand the impact of COVID-19 on franchise operations teams.

Food and Beverage 189

Food and Beverage Food and Beverage Recipes Hospitality 189

Modern Restaurant Management

DECEMBER 16, 2019

Unfortunately, with consumers making more purchases from home, a trend that shows no signs of lessening, eating out is likely to be limited.” November and December purchases typically account for upwards of 50 percent of annual gift cards sales. That points to decent, but not great, overall holiday shopping.

Food and Beverage 128

Food and Beverage Food and Beverage Purchasing Food Prices 128

American Dining Creations

JUNE 22, 2022

In fact, the number of micro markets increased by 39% between 2018 and 2020, while the number of conventional vending machines decreased by 21%. A micro market is a retail space where customers can purchase food and beverages with automated self-checkout technology. What Is a Micro Market? Universities are another example.

Food and Beverage 40

Food and Beverage Food and Beverage Purchasing Customer Experience 40

Modern Restaurant Management

FEBRUARY 17, 2020

We’re thrilled to continue to support this incredible team in 2020 and beyond.” launched two new products designed to help businesses with multiple locations better reach and understand consumers at every phase of the purchase cycle. Boston also is DeliverThat’s first new market launch of 2020. Dinova Inc.,

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Point of Sale Catering Catering Hospitality 153

Modern Restaurant Management

NOVEMBER 20, 2019

Expansion in the Middle East, Australia, and Europe will also be additional areas of focus starting in 2020. In 2007, it was purchased by David and Camille Rutkauskas. So, when we had the chance to purchase it in 2007, we jumped on the opportunity.” Rex’s Chicken, the Tulsa.-based Every Wednesday, between 3-6 p.m.,

Food and Beverage 104

Food and Beverage Food and Beverage Purchasing Customer Experience 104

Modern Restaurant Management

FEBRUARY 4, 2020

“We are committed to investing in The Strega Group’s team members, brand awareness, facilities and the customer experience throughout greater Boston.” Chang’s To Go openings are planned for the Chicago area later in 2020. announced the winners of the Dairy Queen® 2020 IRON TIP competition.

Hospitality 122

Hospitality Hospitality Catering Catering 122

Mise Designs

JUNE 14, 2021

Customer experience is crucial today, and something that competitors cannot provide gives you the advantage of offering people an experience that they can only have at your business. Some events, such as the 2020 pandemic, are especially hard to withstand. Analyzing the economy can be difficult for many people.

Commercial Kitchen 52

Commercial Kitchen Kitchen Design Inventory Customer Experience 52

Modern Restaurant Management

NOVEMBER 11, 2019

PAR), entered into an interest purchase agreement to acquire AccSys, LLC (f/k/a AccSys, Inc. PAR), entered into an interest purchase agreement to acquire AccSys, LLC (f/k/a AccSys, Inc. The purchase price of $42 million for Restaurant Magic will be financed primarily through cash and equity. ParTech to Acquire Restaurant Magic.

Food and Beverage 118

Food and Beverage Food and Beverage Chef Purchasing 118

Lavu

NOVEMBER 11, 2019

To reduce money laundering and crime, the European Union has plans to phase out the 500-Euro note by 2020. Getting rid of cash makes the customer experience as frictionless and streamlined as possible,” says David Silverglide of Split Bread. Going cashless is the future of business transactions.

Point of Sale 101

Point of Sale Customer Service Customer Service Customer Experience 101

Modern Restaurant Management

MAY 12, 2021

And in 2020, Upserve reported a 783% increase in online orders. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef.

Customer Experience 100

Customer Experience Online Ordering Systems Food and Beverage Food and Beverage 100

Modern Restaurant Management

APRIL 12, 2021

And in 2020, Upserve reported a 783% increase in online orders. This allows the restaurant to control the quality of the food and the customer experience better than when using a third-party delivery service. Some ghost kitchens are a standalone food truck that purchases a menu from a restaurant or chef.

Online Ordering Systems 162

Online Ordering Systems Customer Experience Food and Beverage Food and Beverage 162

Modern Restaurant Management

APRIL 20, 2021

Whether a customer is ordering for an at-home event, or visiting a venue in-person, operators should use all the tools at their disposal to create magical moments at every interaction.” In mid-March 2020, U.S. Read Delaget's 2020 QSR Operational Index here. ” Optimism Is Returning. The Road to Recovery.

Food and Beverage 189

Food and Beverage Food and Beverage Purchasing Sports Arena 189

Lithos POS

JANUARY 27, 2022

Share your experiences in the restaurant industry Introduce your menu Transparent business – Shoot a video about your ingredients. Take the camera to the market and introduce your purchases. 86% of customers view food-related content online and try new restaurants. It is imperative to know the tastes of your customers.

Inventory Management Software 52

Inventory Management Software Inventory Inventory Management Food and Beverage 52

Modern Restaurant Management

AUGUST 5, 2020

. “With both bringing more than 20 years experience to their roles, we know that their deep hospitality technology expertise, customer-centric approach and unique insights will help propel our business into the future.” ” DeliverThat Expansion. xtraCHEF Teams with Toast.

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Recipes Food and Beverage Food and Beverage Hospitality 210

Modern Restaurant Management

FEBRUARY 18, 2020

No matter what kind of technology is implemented in restaurants, they have to stay customer-centric. We can’t implement technology just to cut costs – it has to improve the customer experience. As 2020 plays out, food companies will start investing in more tech to enhance sanitation and sterilization efforts.

Food and Beverage 215

Food and Beverage Food and Beverage Catering Catering 215

Modern Restaurant Management

FEBRUARY 25, 2020

The final rule will be effective April 27, 2020. In 2020, Condado will open seven new locations, including entering a new market in Dayton, Ohio and adding a second location in Detroit, Michigan. The James Beard Foundation named the six recipients of its 2020 America's Classics Award. and Maria Washington).

Recipes 139

Recipes Customer Experience Purchasing Cruise 139

Modern Restaurant Management

JUNE 12, 2020

Recognizing innovation in the making, Cuisine Solutions purchased the franchise rights for Taffer’s Tavern locations both in the heart of Washington D.C. The implementation reflects a continued trend for Revel in customer deployments that replace outdated legacy systems and increased business demand for cloud-based systems.

Customer Experience 168

Customer Experience Purchasing Inventory Restaurant Management 168

Modern Restaurant Management

OCTOBER 16, 2019

Willie Degel, founder of the New York-based Uncle Jack’s restaurant group and former host of Food Network’s ‘Restaurant Stakeout,’ will be opening a second Uncle Jack’s Meat House in metropolitan Atlanta in mid-2020. and now, Philadelphia.

Staffing 126

Staffing Chef Hospitality Hospitality 126

Modern Restaurant Management

AUGUST 19, 2020

The purchase is expected to be completed in September 2020. Once recognized, the business simply draws from the customer’s PopID account before sending a text message confirming payment. PopID accounts also tie to loyalty programs for automatic credit with every purchase. Brands Inc. for approximately $25 million.

Food and Beverage 206

Food and Beverage Food and Beverage Chef Purchasing 206

Modern Restaurant Management

NOVEMBER 19, 2020

Applications are being accepted through December 31, 2020. 1, 2020), The LEE Initiative and Maker's Mark will host virtual events that extend philanthropic efforts even further. Olo now offers Dine-In as a handoff mode to support this use case, providing options to improve the operational flow and the customer experience.

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Food and Beverage Food and Beverage Chef Amusement Park 147

Modern Restaurant Management

OCTOBER 31, 2019

Rakuten Ready unveiled a benchmark study enlisting secret shoppers to evaluate the Order for Pickup customer experience and wait times at 25 top quick-service restaurant, retail and grocery brands across the U.S. For the full industry outlook, click here , Customer Experience Rankings. Order for Pickup Stats.

Customer Experience 138

Customer Experience Food and Beverage Food and Beverage Point of Sale 138