Modern Restaurant Management

JANUARY 21, 2020

A well-thought-out social media marketing strategy can earn you additional customers and increase your overall income. Although there is no foolproof plan, generally starting with Facebook and Instagram will give you a good base for customer service, branding, and loyalty building contests/discounts. But how do you get started?

Online Ordering Systems 232

Online Ordering Systems Inventory Customer Service Customer Service 232

Modern Restaurant Management

DECEMBER 29, 2020

“Business owners in the food industry understand that technology, and especially that which powers delivery, is the 2020 and 2021 rising star, and they are eager to invest more into it,” said Dragontail CEO Ido Levanon. ” Levanon pointed out the role technology has played in 2020 helping restaurants stay operational.

Food Preparation 197

Food Preparation Customer Service Customer Service 197

Modern Restaurant Management

DECEMBER 30, 2024

Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations.

Customer Experience 194

Customer Experience Food Prices Customer Service Customer Service 194

Modern Restaurant Management

DECEMBER 29, 2020

2020 threw unprecedented challenges our way, causing chaos throughout the food and beverage industries. Already fairly widespread at the beginning of 2020, once the pandemic hit, the rate of online ordering soared to heights never seen before. One way is to embrace the wonders of technology. Go All Out with Online Ordering.

Online Ordering Systems 197

Online Ordering Systems Food and Beverage Food and Beverage Customer Service 197

Modern Restaurant Management

NOVEMBER 24, 2020

That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020. In fact, the industry had a turnover rate of 75 percent in 2019 and this trend was aggravated in 2020 by the pandemic. Seasonal business owners should be consistently looking for ways to cut costs during slower times.

Staffing 227

Staffing Customer Service Customer Service Purchasing 227

Modern Restaurant Management

MAY 24, 2022

on DoorDash (2021 vs. 2020). While Friday at 6 p.m. remains the most popular time to order delivery and pickup, more diners are waking up to the smell of breakfast at their door with a three-times increase in breakfast orders between 5 a.m. and 10 a.m. Consumers are adventurous when ordering for delivery or takeout.

Food and Beverage 204

Food and Beverage Food and Beverage Customer Service Customer Service 204

Modern Restaurant Management

MAY 24, 2022

It has been estimated that credit-card giant, Mastercard observed a 40 percent jump in contactless payments, comprising tap-to-pay and mobile pay in the first quarter of 2020 as a large number of shoppers feared germs on cash and credit cards.

Customer Service 196

Customer Service Customer Service Purchasing Hospitality 196

Modern Restaurant Management

JUNE 26, 2020

Many restaurants are looking at their 2020 budget and wondering – what now? It is time to adjust your 2020 budget, evaluate labor and food costs, update bank reconciliations and take an overall holistic look at your business model and strategy. Restaurants and bars are opening with capacity restrictions and new guidelines.

Inventory 180

Inventory Customer Service Customer Service Hospitality 180

Modern Restaurant Management

DECEMBER 19, 2019

Expect a collision of trends to mark the restaurant industry in 2020 as ambitious operators in today’s increasingly marijuana friendly environment test both legal limits and consumer appetites by looking to launch cannabis cafes that serve farm-to-table … everything. Good People are Still Hard to Find.

Staffing 77

Staffing Customer Service Customer Service Hospitality 77

Modern Restaurant Management

MAY 24, 2022

It has been estimated that credit-card giant, Mastercard observed a 40 percent jump in contactless payments, comprising tap-to-pay and mobile pay in the first quarter of 2020 as a large number of shoppers feared germs on cash and credit cards.

Customer Service 167

Customer Service Customer Service Purchasing Hospitality 167

Lavu

DECEMBER 20, 2019

Customer service skills. Despite this, good negotiation tactics and customer service skills are. The post Accounts Payable Jobs: What They Are and 10 Great Opportunities for 2020 appeared first on iPad Point of Sale System for Restaurants, Bars & More. Because of this, employers have a long. Well organized.

Staffing 78

Staffing Customer Service Customer Service Point of Sale 78

Modern Restaurant Management

MARCH 15, 2021

They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. As 2020 has taught everyone in the restaurant industry, adaptation is key to success and survival, especially during challenging times. Be Ready to Adapt.

Customer Experience 208

Customer Experience Customer Service Customer Service Hospitality 208

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Delivery Options.

Food and Beverage 217

Food and Beverage Food and Beverage Inventory Customer Service 217

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. In a normal year, restaurants must find ways to build customer loyalty, reduce turnover, and stay in business. But 2020 threw us a curve ball and taught everyone a hard lesson on the benefits of business agility.

Inventory 194

Inventory Customer Service Customer Service Inventory Management 194

Modern Restaurant Management

NOVEMBER 19, 2021

In 2020, the average American spent 145 minutes each day scrolling on social media, reported Statista , a provider of market and consumer data. In addition to implementing unique marketing ideas to encourage repeat business, there are a few steps every restaurateur should take to create loyal customers and ensure repeat business.

Food and Beverage 188

Food and Beverage Food and Beverage Customer Service Customer Service 188

Modern Restaurant Management

JULY 8, 2021

The coronavirus dramatically changed the landscape for the restaurant industry, which is coming off a 2020 that brought in $240 billion less in sales than originally projected, according to the National Restaurant Association. Twitter, on the other hand, is great for sharing news and managing customer service.

Customer Service 166

Customer Service Customer Service 166

Modern Restaurant Management

APRIL 13, 2022

billion combined revenue from April to September 2020, more than twice as much as their combined revenue in 2019. This is a key indicator that food delivery has become a customer preference. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service.

Staffing 184

Staffing Point of Sale Customer Experience Customer Service 184

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation.

Customer Experience 203

Customer Experience Customer Service Customer Service 203

Modern Restaurant Management

OCTOBER 7, 2024

Some of these AI fixes include automated customer service with chatbots and many more self-serve ordering options that are an improvement over QR codes. Whether the customer returns or not, it’s a guaranteed revenue stream. It’s been a bumpy, crazy ride in hospitality since 2020. Fasten your seatbelts.

Food and Beverage 184

Food and Beverage Food and Beverage Food Preparation Inventory 184

Modern Restaurant Management

DECEMBER 22, 2022

Since 2020, there’s an all-time high number of open positions and a lack of labor. fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Across the U.S., restaurants are operating with 2.8

Commercial Kitchen 169

Commercial Kitchen Customer Service Customer Service Restaurant Manager 169

Modern Restaurant Management

FEBRUARY 5, 2021

Late in 2020, Eureka! collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. Why go this route and what was the process of implementing a completely contactless dining experience?

Food and Beverage 153

Food and Beverage Food and Beverage Customer Service Customer Service 153

Modern Restaurant Management

MARCH 3, 2022

In 2020, 110,000 restaurants and bars in the United States closed permanently, according to the National Restaurant Association. One MachineQ customer noted that by automating routine tasks like temperature monitoring of refrigerators and freezers, it saved the company up to 12 percent of an employee’s time.

Food Service 200

Food Service Food Service Customer Experience Food Safety 200

Modern Restaurant Management

MAY 3, 2021

The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage. Digital Menu Boards.

Staffing 197

Staffing Customer Service Customer Service Catering 197

Modern Restaurant Management

DECEMBER 17, 2021

Instead, workers can focus on providing great customer service and engage with on-premise diners. Finally, digital ordering helps restaurants foster digital relationships with their customers that can be used to drive loyalty, form personalized recommendations, and ultimately help drive revenue. between February and April 2020.

Customer Experience 170

Customer Experience Food Service Food Service Dining Operations 170

Modern Restaurant Management

JUNE 16, 2023

The National Restaurant Association’s State of the Restaurant Industry report for 2023 found that operators are now in a “growth mindset” for this year and beyond as they see conditions continue stabilizing to pre-2020 levels, and even surpassing them.

Online Ordering Systems 110

Online Ordering Systems Staffing Customer Service Customer Service 110

Modern Restaurant Management

DECEMBER 4, 2023

A 2020 study on the psychology of queuing states that consumers are consistently inaccurate at estimating how long they think they’ve been waiting for. Those who are forced to wait longer than expected are 18 percent less satisfied with their experience overall.

Customer Experience 184

Customer Experience Customer Service Customer Service Restaurant Manager 184

Modern Restaurant Management

APRIL 27, 2020

No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders. Socialincs, Inc.,

Food and Beverage 156

Food and Beverage Food and Beverage Chef Hospitality 156

Modern Restaurant Management

DECEMBER 28, 2020

Demand is on the rise: There will be a huge demand for events and event space as people who cancelled events in 2020 will rebook in 2021. While 2020 was challenging, it has made all of us in the restaurant industry stronger and nimbler, and applying these lessons learned to our businesses in 2021 will give us a major advantage.

Purchasing 230

Purchasing Customer Experience Customer Service Customer Service 230

Modern Restaurant Management

DECEMBER 4, 2020

from February 1 to April 30, 2020, during the early part of the pandemic. More than 1,200 questionnaires were collected as part of the survey, which took a close look at respondents’ experiences, attitudes and future intentions with regard to traveling and visiting hospitality-related businesses for the remainder of 2020.

Hospitality 115

Hospitality Hospitality Customer Service Customer Service 115

Modern Restaurant Management

AUGUST 31, 2021

With digital ordering also comes the infamous “curbside pickup”: a term foreign to many prior to 2020. That said, brands must leverage digital to make this service the effortless process it was created to be. Investing in digital services that leverage QR codes can take your customer service to the next level.

Customer Experience 162

Customer Experience Customer Service Customer Service Food Service 162

Modern Restaurant Management

JANUARY 17, 2020

In 2020 alone, Curry Up Now anticipates opening 12 locations across the country. Taco Bell's 2020 Commitments. We're excited to shake things up and make 2020 even more about what matters most: our purpose." Hattie Marie's Looks to Franchising.

Food and Beverage 106

Food and Beverage Food and Beverage Customer Service Customer Service 106

Modern Restaurant Management

OCTOBER 18, 2022

billion in 2021 profits for their EVs – more than six times higher than its 2020 earnings. You already provide delicious food, exceptional customer service, and an inviting atmosphere, right? The EV market experienced explosive growth in 2021, which is projected to continue into 2022. In January, Tesla reported $5.5

Staffing 177

Staffing Inventory Customer Service Customer Service 177

Modern Restaurant Management

APRIL 27, 2020

No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders. Socialincs, Inc.,

Food and Beverage 166

Food and Beverage Food and Beverage Chef Hospitality 166

Modern Restaurant Management

JANUARY 29, 2020

As we head into 2020 and digital ordering continues to boom, the restaurant segment is in for some major changes, particularly when it comes to delivery. Employees also become caught up in dealing with technical problems and customer service issues.

Customer Service 112

Customer Service Customer Service 112

Modern Restaurant Management

FEBRUARY 28, 2020

voice activated calls to action will increasingly rock the marketplace in 2020 and beyond. ” The article continues, “…‘(the devices) can notice the frustration in your voice and offer a solution – like calling the support team for you,’ reads a recent analysis from VoiceSummit.

Purchasing 138

Purchasing Customer Service Customer Service 138

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. Both limited-service restaurants (61 percent) and full-service eateries (63 percent) are challenged to accommodate guests while operating with fewer employees.

Staffing 123

Staffing Inventory Customer Service Customer Service 123

Modern Restaurant Management

JULY 19, 2022

Consumers adjusted; between 2019 and 2020, online ordering for food/beverage rose by a record 93 percent. Customers placed orders from their phones or computers, paying by credit card and having food dropped off without so much as talking to the delivery person. Then came Covid.

Food and Beverage 170

Food and Beverage Food and Beverage Purchasing Customer Service 170