Modern Restaurant Management

APRIL 20, 2021

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. consumers to better understand their feelings about planning events in 2021. ” The Return to On Premise. What Post-Pandemic Consumers Want.

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Food and Beverage Food and Beverage Purchasing Sports Arena 473

Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. In the 2021 report, FranConnected analyzed over 165K FBC interactions between Jan. 1, 2019 to Dec.

Food and Beverage 474

Food and Beverage Food and Beverage Recipes Hospitality 474

Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. In the past, the emphasis has been on converting new customers into loyal followers.

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Customer Experience Food Operations Hospitality Hospitality 364

Modern Restaurant Management

MARCH 11, 2025

Nothing Has Changed Despite all the changes in the restaurant industry, the fundamentals remain the same: customer experience is still king. In today’s post-pandemic environment, a solid tech stack is a game-changer for restaurant brands, driving efficiency and better customer experiences. How Do You Stack Up?

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Modern Restaurant Management

OCTOBER 4, 2022

All of these tools require a reliable connection in order to ensure a positive customer experience. It also means poor customer experiences with your brand that can have a long lasting impact. Credit card payments have been outpacing cash transactions for some time now. They’re expected to make up 51.7

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Point of Sale Customer Experience FDA 505

Modern Restaurant Management

DECEMBER 22, 2020

Our customer data and customer experience tool, Wisely, has also been a crucial implementation for us to control crowd size as people wait to be seated in-restaurant, and the information we collect through the platform enables us to tailor a more personalized experience through preferences and communications with our guests.

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Hospitality Hospitality Customer Experience Catering 493

Modern Restaurant Management

DECEMBER 30, 2021

Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. The oldest of the tech turned out to be the most tenacious in 2020-2021. POS Integrations.

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Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 471

Customer Experience Food Service Food Service Dining Operations 471

Modern Restaurant Management

JULY 13, 2021

According to Tech Jury , the data analytics market is expected to reach $103 billion by 2021. Why should you invest in tech tools that enable you to deliver a more personalized dining experience? Technology Enables Unique Customer Experiences. Further, 97.2 Five Reasons for Upping the Personalization Ante.

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Modern Restaurant Management

MAY 9, 2022

Our data shows QSRs have struggled to regain traffic since the second half of 2021. percent compared to March 2021. Even breakfast, which was trending upward throughout 2021, has started to decline, with YOY traffic down -0.4 In Q4 2021, 23 percent said they planned on ordering more. In March 2022, traffic was down -8.5

Food and Beverage 473

Food and Beverage Food and Beverage Staffing Customer Service 473

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Pixels and Bites.

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Modern Restaurant Management

JANUARY 3, 2022

According to a 2021 Ivanti Research Study, 83 percent of respondents stated that they used a QR code to make a payment or complete a financial transaction for the first time ever. However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell.

Customer Experience 553

Customer Experience 553

Modern Restaurant Management

APRIL 15, 2021

Location data also showed that despite the sector’s overall positive recovery trend, the winter of 2021 brought with it another small dip in year-over-year visits across the four analyzed segments. .” The coffee segment also saw an impressive recovery, with similar year-over-year visit rates to those of the QSR category.

Customer Experience 508

Customer Experience 508

Modern Restaurant Management

APRIL 5, 2022

For instance, Denny's, an American table service diner-style restaurant chain, launched two ghost kitchen brands in 2021 to increase its market share. Postmates' rapid growth and penetration in the virtual kitchen market has attracted so much interest that Uber planned to buy Postmates in late 2021 for $2.65

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Inventory Management Inventory Point of Sale Inventory Management Software 491

Modern Restaurant Management

FEBRUARY 1, 2022

According to a recent article in QSR Magazine , Chipotle leverages techniques like predictive modeling to trigger purchasing journeys in new and lapsed customers. million members in its loyalty program as of October 2021. Always be improving the customer experience. Perhaps one reason it’s accrued 24.5

Customer Experience 493

Customer Experience Purchasing 493

Modern Restaurant Management

AUGUST 10, 2022

While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. Restaurants should now tap into the same spirit of creativity and convenience to keep engaging their customers.

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Modern Restaurant Management

JANUARY 12, 2021

Even before a pandemic spread across the globe in early 2020, customer experience (CX) was always key to the success of restaurant brands. When establishments put the customer first, every business decision revolves around that priority. Meeting or Exceeding Customers’ Needs. This includes employees.

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Customer Experience Food Safety 411

Modern Restaurant Management

OCTOBER 26, 2021

Similarly, the State of Mobile 2021 report by App Annie found mobile orders of food and food delivery in the US grew by 105 percent in the past year. In fact, App Annie also reported that in April 2021, DoorDash ranked as the number one app in the food and drink category and received 2.1 Building the Experience Around the Customer.

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Point of Sale Customer Experience 546

Modern Restaurant Management

DECEMBER 20, 2022

Customers now rely on new technology, like contactless payments, mobile apps, and self-serve kiosks to get the food they want and fast. Restaurant and fast food brands turned to new marketing technology solutions to personalize the customer experience and create a positive brand impression at every touch point. percent in July.

Food and Beverage 493

Food and Beverage Food and Beverage Staffing Customer Experience 493

Modern Restaurant Management

SEPTEMBER 13, 2023

The Impact of Understaffing According to a recent study conducted by Legion Technologies, 87 percent of managers were stressed or more stressed about staffing than they were in 2021. Giving employees more power over their schedules will improve their experience and overall engagement at work.

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Staffing Customer Experience Restaurant Manager Restaurant Management 520

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

Food and Beverage 568

Food and Beverage Food and Beverage Customer Experience Catering 568

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. POS technology can help with labor shortages, supply chain concerns and customer experience.

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Staffing Point of Sale Customer Service Customer Service 539

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

Hospitality 473

Hospitality Hospitality Customer Experience Point of Sale 473

Modern Restaurant Management

DECEMBER 9, 2021

In a recent Limeade survey of people who started a new job in 2021, 52 percent of hospitality and food service workers said burnout was the top reason why they left their previous role. First, a manager defines the shifts needed to be filled based on customer demand. Try Self-Scheduling.

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Food Service Food Service Staffing Customer Experience 547

Modern Restaurant Management

SEPTEMBER 27, 2021

Some leaders, including brands like Wingstop, Chipotle, Starbucks, and others, as a result of early investments in the digital customer experience, were already experiencing well-above-average digital sales numbers, and were much better prepared for what came next. In March of 2020, the world changed.

Customer Experience 496

Customer Experience 496

Modern Restaurant Management

DECEMBER 14, 2021

Food and beverage sales in the restaurant and foodservice industry are projected to total $789 billion in 2021, up 19.7 Here's a summary of what to expect and what restaurants can do to stay ahead. Staffing Shortages Continue. percent from 2020, according to the National Restaurant Association.

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Staffing Food and Beverage Food and Beverage Purchasing 508

Modern Restaurant Management

JANUARY 18, 2021

Throughout 2021 and beyond, that answer will largely depend on how restaurants adjust their loyalty programs. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand. In this era, it is more important than ever to be in tune with the needs and desires of customers.

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Purchasing Customer Experience 508

Modern Restaurant Management

SEPTEMBER 12, 2022

Offering modern point of sale concepts creates a better customer experience and caters to a guest’s personal preference. In 2021, there was a 40 percent increase in cybercrime according to Check Point Research in the leisure and hospitality industry, with an average of 925 attacks per week across all industries.

Point of Sale 531

Point of Sale Catering Catering Customer Experience 531

Modern Restaurant Management

NOVEMBER 30, 2022

In fact, according to link management service Bitly, QR code downloads increased by 750% over an 18-month period starting in 2021. With that, the hospitality industry may use QR codes to collect first-party data to improve customer experience.

Hospitality 450

Hospitality Hospitality Customer Experience 450

Modern Restaurant Management

JULY 16, 2021

For the 12 months ended March 31, 2021, their pace of digital orders was up by 207 percent, versus 98 percentthrough direct restaurant ordering. The answer should prompt serious thinking, given the role of data analytics in understanding and influencing the customer experience – and driving business growth.

Customer Experience 474

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Modern Restaurant Management

JULY 30, 2021

In fall 2016 he signed a baseball contract with the New York Mets before returning to the NFL in 2021. This limited-time offer is only applicable on new deals to develop a minimum of three restaurants, signed before September 30, 2021. “The market is still ripe for continued expansion and growth,” said Kapoor.

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Food and Beverage Food and Beverage Customer Experience Nutrition 508

Modern Restaurant Management

DECEMBER 15, 2020

These digital channels not only provide new capabilities such as third-party ordering, off-premises and contactless delivery or the use of ghost kitchens, they also create new opportunities to leverage AI and enhance the customer experience. Full-Speed Ahead: 2021. Drive-Thrus Ripe for Innovation.

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Modern Restaurant Management

DECEMBER 7, 2022

Below are a few ideas to attract Gen Z customers to your restaurant. The National Restaurant Association’s 2021 State of the Industry report showed only 83% of Gen Z consumers wanted to return to restaurants. This is driving operators to find new ways to catch the attention of these potential patrons. Prioritize Convenience.

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Recipes Customer Experience 508

Modern Restaurant Management

MAY 19, 2022

percent from March 2021 to March 2022, accounting for the highest inflation rate since December 1981. Not only is your menu a key part of the customer experience but consider all major areas of restaurant operations, such as food cost, labor, marketing, accounting, and sales forecasts when making decisions about your menu.

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Recipes Food and Beverage Food and Beverage Inventory 469

Modern Restaurant Management

APRIL 11, 2023

According to Statista , dark kitchens’ global market size in 2021 exceeded $56.71 Understanding your audience’s demands can create the customer experience they didn’t know they needed. through ghost-kitchen operator ChefSuite. billion and is only expected to increase. billion. .=

Food and Beverage 474

Food and Beverage Food and Beverage Purchasing Customer Experience 474

Modern Restaurant Management

MARCH 8, 2023

They might go to Yelp or other review websites to learn what other patrons have said about their experiences. According to a 2021 survey, 77 percent of customers read reviews before deciding where to give their business, so social media offers a powerful competitive edge. Once a guest arrives, the expectations continue.

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Staffing Customer Experience Hospitality Hospitality 450

Modern Restaurant Management

NOVEMBER 4, 2021

Brands can then take this information and retarget subsets of customers based on their behaviors and with different messaging. They can even gather information about the customer experience via location-triggered exit surveys. This all equates to less wasted ad spend and a more loyal user base.

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