Remove 2021 Remove Customer Experience Remove Food Service
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MRM Research Roundup: Mid-April 2021 Edition

Modern Restaurant Management

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. consumers to better understand their feelings about planning events in 2021. Based on data collected from 6,000 fast food restaurants in the U.S.,

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How Restaurateurs Can Foster Employee Retention During COVID-Driven Labor Shortages

Modern Restaurant Management

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

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New & Notable: TEAM Schostak Celebrates 40, AI in Food Service and Beachy Tech

Modern Restaurant Management

In 2021, Laura added the Wendy’s brand to her role with responsibility for implementing Develop­ment Days and quarterly business plans for TSFR’s 56 Wendy’s restaurants. When TSFR sold the Burger King busi­ness in 2015, Laura transitioned to the Director of Learning & Development for Del Taco and MOD Pizza.

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Spreading Southern Hospitality Through the Pandemic

Modern Restaurant Management

Our customer data and customer experience tool, Wisely, has also been a crucial implementation for us to control crowd size as people wait to be seated in-restaurant, and the information we collect through the platform enables us to tailor a more personalized experience through preferences and communications with our guests.

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MRM EXCLUSIVE: Restaurants’ Lockdown Lessons Are Key to Coping with Soaring Costs

Modern Restaurant Management

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high. First-Rate Service.

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Scheduling Strategies to Prevent Employee Burnout and Survive This Holiday Season

Modern Restaurant Management

In a recent Limeade survey of people who started a new job in 2021, 52 percent of hospitality and food service workers said burnout was the top reason why they left their previous role. First, a manager defines the shifts needed to be filled based on customer demand. Try Self-Scheduling.

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2022 Reflections: The Year That Was for Restaurants

Modern Restaurant Management

Customers now rely on new technology, like contactless payments, mobile apps, and self-serve kiosks to get the food they want and fast. Restaurant and fast food brands turned to new marketing technology solutions to personalize the customer experience and create a positive brand impression at every touch point.