Modern Restaurant Management

MAY 9, 2022

Our data shows QSRs have struggled to regain traffic since the second half of 2021. percent compared to March 2021. Even breakfast, which was trending upward throughout 2021, has started to decline, with YOY traffic down -0.4 In Q4 2021, 23 percent said they planned on ordering more. In March 2022, traffic was down -8.5

Food and Beverage 473

Food and Beverage Food and Beverage Staffing Customer Service 473

Modern Restaurant Management

JULY 28, 2021

The new forgiveness platform will begin accepting applications from borrowers on August 4, 2021. In addition to the technology platform, the SBA is standing up a PPP customer service team to answer questions and directly assist borrowers with their forgiveness applications. In 2021: SBA approved over 6.5M – 8 p.m.,

Customer Service 493

Customer Service Customer Service 493

Modern Restaurant Management

MAY 22, 2023

“Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. ” Provoke Insights has been partnering with Modern Restaurant since October 2021. “People are overall optimistic,” said Fink. The study was in-field in April 2023.

Customer Service 450

Customer Service Customer Service Restaurant Manager Restaurant Management 450

Modern Restaurant Management

MAY 24, 2022

on DoorDash (2021 vs. 2020). While Friday at 6 p.m. remains the most popular time to order delivery and pickup, more diners are waking up to the smell of breakfast at their door with a three-times increase in breakfast orders between 5 a.m. and 10 a.m. Consumers are adventurous when ordering for delivery or takeout.

Food and Beverage 520

Food and Beverage Food and Beverage Customer Service Customer Service 520

Modern Restaurant Management

MAY 24, 2022

For instance, Starbucks has been profoundly using mobile payment solutions to reinforce its public image and create high industry standards in customer services. Rising advancements in mobile app development technologies will also boost the preference for mobile-payment solutions.

Customer Service 508

Customer Service Customer Service Purchasing Hospitality 508

Modern Restaurant Management

DECEMBER 8, 2021

Operations, told analysts in April 2021 that more than 90 percent of their business was generated from their drive-thrus. According to data from the NPD Group, fast-food chains dominated the restaurant market for 12 months ending in March 2021, gaining 7.1 percent of the market share that full-service restaurants shed.

Customer Experience 531

Customer Experience Point of Sale Staffing Customer Service 531

Modern Restaurant Management

DECEMBER 29, 2020

“Business owners in the food industry understand that technology, and especially that which powers delivery, is the 2020 and 2021 rising star, and they are eager to invest more into it,” said Dragontail CEO Ido Levanon. so that meals get delivered hot and fresh to every customer’s doorstep.” ”

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Food Preparation Customer Service Customer Service 493

Modern Restaurant Management

MAY 24, 2022

For instance, Starbucks has been profoundly using mobile payment solutions to reinforce its public image and create high industry standards in customer services. Rising advancements in mobile app development technologies will also boost the preference for mobile-payment solutions.

Customer Service 449

Customer Service Customer Service Purchasing Hospitality 449

Modern Restaurant Management

JANUARY 13, 2023

Even as consumers brace for impending economic uncertainty, demand for restaurant dining has yet to waver, with 58 percent of consumers stating that they are eating restaurant food more often this year compared to 2021.

Staffing 528

Staffing Food Prices Customer Service Customer Service 528

Modern Restaurant Management

DECEMBER 17, 2021

Meanwhile, food service workers are in high demand. The Bureau of Labor Statistics reported that the food service workforce decreased by 42,000 individuals in August 2021. Instead, workers can focus on providing great customer service and engage with on-premise diners. restaurant sales plummeted from $66.2B

Customer Experience 471

Customer Experience Food Service Food Service Dining Operations 471

Modern Restaurant Management

APRIL 22, 2021

How are restaurants going to compete for the level of talent needed to make a full recovery in 2021? There are also political and economic factors in play as the restaurant industry builds towards recovery in 2021, with a $15 per hour minimum wage proposal making its way through the legislature.

Hospitality 352

Hospitality Hospitality Customer Service Customer Service 352

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service.

Staffing 539

Staffing Point of Sale Customer Service Customer Service 539

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Delivery Options.

Food and Beverage 547

Food and Beverage Food and Beverage Inventory Customer Service 547

Modern Restaurant Management

OCTOBER 11, 2022

As an added layer of convenience, customers can load funds onto their app and pre-set payment preferences, streamlining the experience and improving operational metrics such as wait times. Some operators mistakenly believe that going digital might harm the customer service experience.

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Recipes Customer Service Customer Service 542

Modern Restaurant Management

MARCH 3, 2021

In addition, the guidance, while characterized by OSHA as making recommendations that are “advisory in nature,” appear to impose additional obligations on employers to make their workplaces safe for employees as the COVID-19 pandemic trudges into 2021. Also consider lobbies (where customers may gather and wait), as well as bars.

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Customer Service Customer Service Food Preparation Hospitality 399

Modern Restaurant Management

AUGUST 19, 2022

In 2021, more than 27.1 A big part of any restaurateur's job is to secure the staff required to provide stellar customer service. Satisfied employees shine when it comes to customer service, and they help build your restaurant’s reputation among residents. million people moved, according to the U.S.

Customer Service 492

Customer Service Customer Service Chef 492

Modern Restaurant Management

AUGUST 10, 2021

The April 2021 Job Openings and Labor Turnover summary issued by The Department of Labor showed that restaurants added almost 350,000 new job openings since March, bringing the sector’s total number of job openings as of April to 1.34 The food and beverage industry is on a hiring frenzy. A kiosk can generally take on the role of 1.5

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Food and Beverage Food and Beverage Staffing Inventory 592

Modern Restaurant Management

DECEMBER 22, 2022

fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Across the U.S., restaurants are operating with 2.8 fewer employees in the front-of-house and 6.2

Commercial Kitchen 471

Commercial Kitchen Customer Service Customer Service Restaurant Manager 471

Modern Restaurant Management

OCTOBER 18, 2022

The EV market experienced explosive growth in 2021, which is projected to continue into 2022. billion in 2021 profits for their EVs – more than six times higher than its 2020 earnings. You already provide delicious food, exceptional customer service, and an inviting atmosphere, right? In January, Tesla reported $5.5

Staffing 473

Staffing Inventory Customer Service Customer Service 473

Modern Restaurant Management

MARCH 1, 2022

QSR 2021 Performance. Revenue Management Solutions released its analysis of US quick-service restaurant (QSR) performance for 2021. To accurately assess the underlying trends of restaurant performance, RMS compared 2021 sales and traffic to pre-pandemic 2019 data. On average, sales were up 8.1 percent compared to 2019.

Food and Beverage 458

Food and Beverage Food and Beverage Purchasing Nutritionist 458

Modern Restaurant Management

MAY 4, 2023

A freebie is an easy way to improve customer service and form a loyal relationship with a customer. Customers expect great customer service; retention is significantly less expensive than having to continuously add new customers. It’s also a great tool to highlight new menu items and products.

Customer Service 251

Customer Service Customer Service 251

Modern Restaurant Management

OCTOBER 28, 2021

Lack of clarity in advance of an in-person visit can result in situations similar to a September 17, 2021 incident at Carmine’s in Manhattan. You’ll then want to pivot to your customer-service messaging. Whatever you opt to do, be consistent and educate your patrons.

Customer Service 506

Customer Service Customer Service Staffing Hospitality 506

Modern Restaurant Management

SEPTEMBER 7, 2023

The average cost of a commercial ice machine repair in 2021 was $708.441—and some ice machine repairs can cost as much as $2,000. Eighty percent of ice machine service calls made during the warranty period are not covered under warranty. Think your ice machine’s warranty will tide you over in the beginning?

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Equipment Maintenance Purchasing Customer Service Customer Service 474

Modern Restaurant Management

MAY 22, 2024

Prior to joining IFMA in 2021, he led and managed businesses at Kraft, Jones Dairy Farm, Cargill, and McCormick & Co., Technology is required for both back-of-house and front-of-house efficiency and effective customer service.

Customer Service 471

Customer Service Customer Service Restaurant Manager Restaurant Management 471

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Kitchen operations.

Food Safety 492

Food Safety Inventory Recipes Restaurant Manager 492

Modern Restaurant Management

MAY 3, 2021

These systems were often not created to support the volume they experienced when 67-68 percent of consumers have visited drive-thru or curbside pick up more often than before as of February 2021. QSR brands have scrambled to create efficiencies in lanes and speed up service to meet this need and keep people from waiting.

Staffing 493

Staffing Customer Service Customer Service Catering 493

Modern Restaurant Management

AUGUST 10, 2022

To cope with their current challenges, food-service businesses need to look back on their lockdown experiences — and keep on innovating in order to keep customers coming back for more. First-Rate Service. consumers say they’re happy paying higher prices for great service. Seven out of 10 U.S.

Customer Experience 470

Customer Experience Food Service Food Service Food Prices 470

Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options.

Customer Service 419

Customer Service Customer Service Catering Catering 419

Modern Restaurant Management

OCTOBER 20, 2023

According to Business of Apps , DoorDash® had 32 million users in 2022, compared to four million users in 2018, and the company partnered with 390,000 restaurants in 2021, compared to 59,000 partners in 2017. First-party data can also drive full-funnel tactics that includes new customer acquisition.

Inventory Management 379

Inventory Management Food Prices Inventory Customer Service 379

Modern Restaurant Management

FEBRUARY 23, 2021

In fact, he was likely to rally his employees to excellent customer service by saying, “Yesterday was fantastic. As the industry is on track to slowly get back to business as usual, restaurants should immediately begin planning to over hire and train staff for summer 2021. What can we do today to make it better?”

Customer Service 450

Customer Service Customer Service Catering Catering 450

Modern Restaurant Management

JUNE 17, 2021

With more than a dozen restaurants set to open in the first half of 2021, Freddy’s currently boasts a development pipeline on track to open more than 45 restaurants in 2021. Among the new openings in 2021 so far, Freddy’s has celebrated new locations in key markets such as Florida, Tennessee, and Georgia.

Food and Beverage 431

Food and Beverage Food and Beverage Catering Catering 431

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Chef 567

Chef Point of Sale Recipes Customer Service 567

Modern Restaurant Management

OCTOBER 29, 2021

In turn, many consumers tried options like food delivery services and click-and-collect for the first time. According to one study conducted in August 2021 , 50 percent of US consumers say they’ve ordered food through a service like Uber Eats, Grubhub, or DoorDash; a 43 percent increase in just one year.

Food and Beverage 251

Food and Beverage Food and Beverage Customer Service Customer Service 251

Modern Restaurant Management

DECEMBER 17, 2020

Companies considering rebranding in 2021 should think carefully about which brand elements are most important to consumers. ” 2021 Resolutions. If an organization can empower all their managers to be great leaders, they will see direct business impact at every level.” ” The Vegan Bargain.

Food and Beverage 419

Food and Beverage Food and Beverage Purchasing K-12 419

Modern Restaurant Management

DECEMBER 14, 2021

We were among the first to offer our crews the opportunity to be paid the day after the shift you worked through a program called Instant Pay and will continue to identify and implement initiatives that will help us provide our customers the best customer service while retaining employees and keeping them happy.

Staffing 474

Staffing Food and Beverage Food and Beverage Customer Experience 474

Modern Restaurant Management

DECEMBER 21, 2020

As we move into 2021, we are seeing restaurants that are running more efficiently than they ever have, some even turning profits with revenue down 30-40 percent. This shift in mindset leaves us hopeful for 2021, as restaurant owners have learned to pivot and adjust to the changing consumer behavior.

Staffing 450

Staffing Customer Experience Culinary Education Purchasing 450

Modern Restaurant Management

DECEMBER 3, 2020

"ezCater's platform provides effortless online ordering and exceptional customer service." "Catering orders are moving online faster than ever and it's critical to Subway's growth plan to be where their customers are. Curry Up Now will make its grand debut in Texas in 2021.

Catering 414

Catering Catering Food and Beverage Food and Beverage 414