Remove 2021 Remove Customer Service Remove Food and Beverage
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Tech-ing it up for 2021: Three Ways Technology Will Help Restaurants in the New Year 

Modern Restaurant Management

2020 threw unprecedented challenges our way, causing chaos throughout the food and beverage industries. While the year is now nearly over, with more new cases of Covid-19 continuing to surface each day, the current challenges are most definitely going to spill over into 2021. Digitize Your Menu. Don’t forget social media.

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MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Sales velocity is now -5 percent vs April 10, 2021. Sales velocity is now -3 percent vs April 10, 2021.

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Consumers Are Trading Down. Here’s How to Prevent Trade-Out

Modern Restaurant Management

Our data shows QSRs have struggled to regain traffic since the second half of 2021. percent compared to March 2021. Even breakfast, which was trending upward throughout 2021, has started to decline, with YOY traffic down -0.4 In Q4 2021, 23 percent said they planned on ordering more. In March 2022, traffic was down -8.5

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DoorDash Ordering Trends: Diners Are Picking Local

Modern Restaurant Management

on DoorDash (2021 vs. 2020). consumers added sides, beverages and appetizers to their cart the most so far in 2022. While Friday at 6 p.m. remains the most popular time to order delivery and pickup, more diners are waking up to the smell of breakfast at their door with a three-times increase in breakfast orders between 5 a.m.

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Self-Ordering Kiosks: One Solution to the Current Labor Shortage

Modern Restaurant Management

The food and beverage industry is on a hiring frenzy. The April 2021 Job Openings and Labor Turnover summary issued by The Department of Labor showed that restaurants added almost 350,000 new job openings since March, bringing the sector’s total number of job openings as of April to 1.34 million jobs (12 percent) short.

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Seven Restaurant Trends That Will Define 2022

Modern Restaurant Management

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Diners simply don’t want the low food quality that often comes with long menus. Health-Conscious Food Will Dominate Menus.

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Stopping Post-COVID Chargeback Abuse in the F&B Space

Modern Restaurant Management

Back in December 2019 , I wrote a piece commenting on the rapid increase in chargebacks in the food and beverage industry. In turn, many consumers tried options like food delivery services and click-and-collect for the first time. Chargebacks are up across the board, in the food and beverage industry and at large.