Modern Restaurant Management

DECEMBER 19, 2024

As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. According to the 2022 Restaurant Readiness Index by PYMNTS and Patronix, 67% of an average restaurant’s sales are now ordered and consumed off-premises.

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Modern Restaurant Management

MARCH 11, 2022

With 2022 now under way, I expect we’ll see more interesting ways that brands try to distinguish themselves as they try to deliver greater value, boost loyalty and invest in technology to improve the customer experience.

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Staffing Food Preparation Customer Experience Restaurant Management 520

Modern Restaurant Management

FEBRUARY 1, 2022

Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide.

Customer Experience 493

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Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Key 2022 Trends. Labor Shortages. Tech Advancements. Order Throttling.

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Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023.

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Inventory Customer Experience Staffing Purchasing 506

Modern Restaurant Management

MAY 9, 2022

In our April 2022 monthly industry impact report, QSR sales in the US are flat at 0.2 percent in Q1 2022 compared to the same quarter last year. And as we examine Q1 2022, we see that QSR performance continues to lag. In March 2022, traffic was down -8.5 percent in the first three months of 2022.

Food and Beverage 473

Food and Beverage Food and Beverage Staffing Customer Service 473

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency.

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Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

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Customer Experience Recipes Inventory Inventory Management 473

Modern Restaurant Management

MARCH 6, 2023

Cultivate a Positive Customer Experience Task management allows restaurants to optimize store operations, therefore giving employees the time and ability to focus on what matters most: the customer.

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Staffing Customer Experience Recipes 469

Modern Restaurant Management

APRIL 13, 2022

Now that the industry has come to understand the new struggles the pandemic has caused, many are using 2022 to transition into adopting new technology that will future-proof their business. POS technology can help with labor shortages, supply chain concerns and customer experience.

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Modern Restaurant Management

MARCH 22, 2023

percent in late 2022. IoT is enabling restaurant employees to focus on what matters most, the customer experience, by automating manual back-of-house tasks to free up their time. minutes annually that could be better spent on the customer experience. IoT in Action IoT is all around you. The solution?

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Modern Restaurant Management

JUNE 2, 2022

Here, using data from Intouch Insight ’s 2022 Restaurant Trends Report and ongoing consumer surveys, we’ll explore the importance of offering a mobile ordering option and why you should keep these interactions as direct as possible, as well as the key drivers that keep consumers coming back.

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Point of Sale Purchasing Customer Experience 473

Restobiz

APRIL 12, 2024

As off-premise dining stays popular among consumers, operators can differentiate themselves and raise the bar on the customer experience with a better online ordering system. Today, online […] The post Can you improve your restaurant’s online ordering system?

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Online Ordering Systems Customer Experience 242

Modern Restaurant Management

MARCH 2, 2023

It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Nearly 90 percent of Americans are now using some form of digital payment, and they are engaging with these solutions in various ways, according to McKinsey’s 2022 Digital Payments Consumer Survey.

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Customer Experience 410

Modern Restaurant Management

OCTOBER 1, 2022

But is it so simple to stand out from the crowd in 2022? Focus on enhancing customer experience, which is one of the decisive factors for converting visitors into clients. Does this type of marketing work in 2022? Restaurant marketing revolves around making your business known. What should a restaurant website have?

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Recipes Customer Experience Chef 508

Modern Restaurant Management

AUGUST 10, 2022

While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. Fortunately, today’s restaurateurs have a playbook that can help them to do precisely that.

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Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. Some third-party platforms will hoard your customer data, while others may charge up to 30% in commissions per order (and some even do both).

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Kitchen Display System Point of Sale Customer Experience 558

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience.

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Modern Restaurant Management

SEPTEMBER 3, 2021

billion on location-based marketing in 2022. The majority of marketers use location-based advertising to personalize their customer experience and create hyper-engaged audiences. It’s why marketers will spend up to $38.7 Eighty-four percent already use this type of marketing because it works.

Customer Experience 495

Customer Experience Purchasing 495

Modern Restaurant Management

AUGUST 12, 2024

Detect and Prevent Fraud Payment card fraud led to $33 billion in losses worldwide in 2022, with $13.6 AI technology can help restaurants protect themselves and their customers from financial losses stemming from card-related fraud. Overstaffing increases labor costs while understaffing can negatively impact customer experience.

Staffing 449

Staffing Customer Experience 449

Modern Restaurant Management

DECEMBER 6, 2022

percent in the second quarter of 2022. With the holidays coming up, restaurants don’t want to be caught short-staffed and underprepared for the increase in customer volume, as this can contribute to patron dissatisfaction and lower tips.

Staffing 473

Staffing Point of Sale Customer Experience Purchasing 473

Modern Restaurant Management

DECEMBER 20, 2023

From intuitive mobile apps to streamlined online ordering systems and interactive digital menus, establishments adapted swiftly to align with Gen Z's preferences for a smooth and tech-driven dining experience. There is currently a 10-percent rise in growth of new bars and restaurants compared to 2022.

Food and Beverage 492

Food and Beverage Food and Beverage Chef Staffing 492

Modern Restaurant Management

DECEMBER 21, 2021

While supply chain issues will likely decrease over the course of 2022, wage inflation represents a new status quo on the bottom line. While customers have been relatively accepting of price increases so far, and sales have been growing, there is a limit to the ability of top-line sales to offset the rising cost of doing business.

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Staffing Customer Experience 491

Modern Restaurant Management

MARCH 11, 2025

This trend continued through 2022 during which time corporate, specifically offices of Employee Training, jumped into high gear designing better onboarding workflows, job training, flexible schedules and personal development, all as an answer to combat the frenzy of turnover and increase retention.

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Staffing Inventory Food Inventory Hospitality 418

Modern Restaurant Management

JUNE 30, 2023

To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Customer Experience 449

Customer Experience Staffing Food Prices Purchasing 449

Modern Restaurant Management

DECEMBER 7, 2022

According to the State of the Restaurant Industry 2022 report mentioned above, 70 percent of Gen Z’ers noted the ability to add alcohol to a takeout or delivery order is a determining factor in their restaurant decisions. Continue To-Go Cocktails Where Still Allowed. Offer Discounts with Time Limits.

Recipes 508

Recipes Customer Experience 508

Modern Restaurant Management

APRIL 16, 2024

Not only can you see and respond to negative reviews, you can thank and reward customers who give positive feedback and take that feedback back to your employees and reward your employees too, which can keep your customer service in great shape and help grow your business in the future. The AI-powered customer experience is here.

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Customer Experience Customer Service Customer Service 275

Modern Restaurant Management

MAY 19, 2022

percent from March 2021 to March 2022, accounting for the highest inflation rate since December 1981. Not only is your menu a key part of the customer experience but consider all major areas of restaurant operations, such as food cost, labor, marketing, accounting, and sales forecasts when making decisions about your menu.

Recipes 469

Recipes Food and Beverage Food and Beverage Inventory 469

Modern Restaurant Management

JUNE 23, 2022

Fast forward to 2022. Filling certain food prep roles with robots also allows human QSR employees to spend less time on labor-intensive, time consuming tasks, and instead focus on customers – creating a more valuable customer experience. The Restaurant Job of the Future: Tech-Savvy and Customer-Centric.

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Food Safety Point of Sale Staffing Inventory 474

Modern Restaurant Management

SEPTEMBER 20, 2022

The best way to appeal to those niche customers online is through video content. According to a Cisco study, 82 percent of online content will be in video form by the end of 2022. User-generated content is also more effective than influencer marketing because it reflects an authentic customer experience.

Customer Experience 493

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Modern Restaurant Management

SEPTEMBER 26, 2023

is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. And experts predict the market will increase close to $500B by 2027.

Customer Experience 493

Customer Experience 493

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. ” Value of Customer Experience New Qualtrics data shows that companies lost $3.7 trillion (7 percent of total revenue) due to poor customer experience in 2023.

Food and Beverage 492

Food and Beverage Food and Beverage Purchasing Staffing 492

Modern Restaurant Management

OCTOBER 20, 2023

Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

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Inventory Management Food Prices Inventory Customer Service 379

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. In a 2022 survey, 75 percent of restaurant operators expressed their intention to incorporate new technology to tackle labor and cost challenges.

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Hospitality Hospitality Customer Experience Catering 493

Lithos POS

JANUARY 15, 2025

Factors such as the 2022 FIFA World Cup, the aftermath of the COVID-19 pandemic , and the adoption of cutting-edge technologies are reshaping these industries, making them more dynamic and competitive. The FIFA World Cup Effect The 2022 FIFA World Cup was a landmark event for Qatar, attracting millions of visitors from around the world.

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Customer Experience Inventory Management Inventory Point of Sale 52

Modern Restaurant Management

DECEMBER 21, 2023

Research from 2022 found that 60 percent of employees wanted access to wages daily. By prioritizing both enhanced customer experiences and operational efficiency, restaurants are positioning themselves for sustained success in an ever-changing market. That may not be true.

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Food and Beverage Food and Beverage Customer Experience Point of Sale 309

Modern Restaurant Management

DECEMBER 28, 2023

Over one-third (36 percent) of respondents reported more customers in 2023 than 2022, almost half (47 percent) reported higher check averages in 2023, a slight majority (51 percent) reported tracking better or the same as 2019, and almost three-quarters (72 percent) reporting increasing menu prices by 10-25 percent in the last year.

Food and Beverage 474

Food and Beverage Food and Beverage Chef Recipes 474