Remove 2024 Remove Customer Service Remove Hospitality
article thumbnail

Top Customer Service and CX Predictions and Trends for 2024

Hospitality Net

What’s 2024 going to be like? I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. Here are my top predictions for 2024. So, here are my top predictions for 2024. Happy New Year! I hope you choose to take action!)

article thumbnail

Sabre Hospitality launches SynXis Concierge.AI: revolutionizing customer service with generative AI

Hospitality Net

Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

Catering 215
article thumbnail

Beyond the Plate: The Future of Restaurants in a Tech-Driven 2024

Modern Restaurant Management

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

Inventory 199
article thumbnail

Customer Service Week 2024

Hospitality Net

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week.

article thumbnail

Is the Customer Always Right?

Modern Restaurant Management

. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business. She said firms that keep their focus solely on the customer risk losing their most talented workers.

article thumbnail

2024 Outlook: Restaurant Trends and Challenges, Part Two

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.