2024, Customer Service and Purchasing

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

Catering

Catering Catering Food and Beverage Food and Beverage

Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

DECEMBER 30, 2024

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

Customer Experience

Customer Experience Food Prices Customer Service Customer Service

MRM Research Roundup: Mid-Year 2024

Modern Restaurant Management

JUNE 28, 2024

“Both full-service and fast food restaurant customers are skewing a bit more toward higher income levels and college graduates,” says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. between January and May 2024. Social activities (e.g.,

Food and Beverage

Food and Beverage Food and Beverage Inventory Management Customer Experience

What Consumers Want? A B2C Checklist

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

Customer Service

Customer Service Customer Service Restaurant Manager Restaurant Management

Additional Recall Associated with White Confectionary with Potential Salmonella

Penn State Food Safety Blog

MAY 20, 2024

The Palmer recall was published on May 6, 2024. The white coated confections items include Chocolate Caramel Corn and Candy Trays available for purchase at Albertsons Market, Amigos, Market Street and United stores in New Mexico and Texas. So here is a delay of 10 days from that until this recall.

Food and Beverage

Food and Beverage Food and Beverage Purchasing Customer Service

Baking Company Recalls Brownies for Undeclared Walnuts

Penn State Food Safety Blog

SEPTEMBER 12, 2024

The recall affects 2,081 single serve units of 7-Eleven Fudge Brownie that were distributed only to 7-Eleven stores in the Southern California region and delivered on 09/08/2024 and 09/09/2024. Consumers who have purchased 7-Eleven Fudge Brownie 3.5 The product comes in a 3.5 Photos are attached below.

FDA

FDA Food and Beverage Food and Beverage Purchasing

Additional Companies Recall Cucumber Products Due to Shared Supplier

Penn State Food Safety Blog

DECEMBER 3, 2024

The recalled cucumbers were sold between October 12, 2024, through November 26, 2024, and are being recalled because they have the potential to be contaminated with Salmonella. may be associated with reported salmonellosis illnesses between October 12 – and November 15, 2024. 29, 2024) – Baloian Farms of Arizona Co.,

Food and Beverage

Food and Beverage Food and Beverage FDA Purchasing

FSIS Issues Health Alert for Salad Kit with Undeclared Allergen Issue Due to Mislabeling

Penn State Food Safety Blog

JUNE 11, 2024

link] FSIS Issues Public Health Alert For Southwestern Style Salad Bowls With Chicken Due To Misbranding And Undeclared Allergens WASHINGTON, June 10, 2024 – The U.S. A recall was not requested because the affected product is no longer available for purchase. The salad bowls were packaged on May 28, 2024.

Purchasing

Purchasing Customer Service Customer Service Food Safety

Focus on food safety and transparency

Food Safety News

JANUARY 7, 2024

These tech solutions will continue to revolutionize the food sector in 2024, elevating food safety, transparency, and the customer experience. Food safety prioritized Many food brands have wisely adopted tech solutions to improve food safety and quality – a trend that will continue in 2024.

Food Safety

Food Safety Food Safety Regulations Food Supply Purchasing

Ice Cream Cups Recalled for Potential Metal Contamination

Penn State Food Safety Blog

APRIL 30, 2024

Customers who purchased the products should not consume the items and can return them to the store for a full refund. Customers with any questions or concerns may contact H-E-B Customer Service at 1-855-432-4438 Monday through Friday from 8 a.m. Central Standard Time.

Food and Beverage

Food and Beverage Food and Beverage Customer Service Customer Service

USDA Issues Health Alert for Undeclared Allergen in Already Expired Salad

Penn State Food Safety Blog

OCTOBER 10, 2024

A recall was not requested because the affected product is no longer available for purchase. The problem was discovered when the establishment notified FSIS that it received a customer complaint that packages labeled as Cranberry Chicken Salad contained Classic Chicken Salad. 8, 2024 – The U.S.

Purchasing

Purchasing Food Safety Customer Service Customer Service

PA Firm Recalls Spice Kit After Package Mix-up Results in Undeclared Soy and Wheat

Penn State Food Safety Blog

OCTOBER 23, 2024

Consumers who have purchased Trail Bologna Kit pouches, Lot B241851006, are urged to contact Con Yeager Spice for return and replacement. Distributors who have purchased boxes of Hickory Jerky are urged to inspect the contents of their cases for Trail Bologna kits and contact Con Yeager for return and replacement.

Food and Beverage

Food and Beverage Food and Beverage Purchasing Customer Service

Imported Organic Chia Seeds Recalled Due to Potential Salmonella

Penn State Food Safety Blog

MAY 20, 2024

Natural Sourcing International will provide replacement product upon proof of purchase. Consumers seeking replacement product or with questions regarding this recall can contact Natural Sourcing International, by calling Customer Service at 1-818-405-9705 Monday-Friday 9:00 a.m. to 4:00 p.m.

Food and Beverage

Food and Beverage Food and Beverage Customer Service Customer Service

Ohio Company Recalls Hedgehog Feed After State Lab Finds Salmonella

Penn State Food Safety Blog

JULY 1, 2024

The initial recall was issued on June 21, and then expanded by the company on June 28, 2024. Vitakraft Sun Seed was notified on June 18, 2024, by the Minnesota Department of Agriculture that Salmonella was detected in an inspection sample of product from Lot Number 417429. To date, there have been no reports of illness.

Food and Beverage

Food and Beverage Food and Beverage Purchasing FDA

Companies Issue Recalls of Products Made with Recalled Meat

Penn State Food Safety Blog

OCTOBER 21, 2024

BrucePac issued recalls, beginning on Oct 9, 2024 for meat products after FSIS testing found Listeria. Consumers who have purchased these items are urged not to consume these products and to dispose of them or return the items to their local store for a full refund. No illnesses have been reported to date for our product.

Food and Beverage

Food and Beverage Food and Beverage Purchasing FDA

Iowa Retailer Recalls Cream Cheese Spread and Cookies and Cream Mix for Salmonella After Co-manufacturers Issue Notification

Penn State Food Safety Blog

MAY 9, 2024

8/7/2024; 8/14/2024 N/A 0075450096120 Hy-Vee Cream Cheese Spread – 12 oz. 10/1/2024 N/A 0075450486740 Hy-Vee To Go Cookies & Cream Mix – 4 oz. 12/5/2024 24073 0075450486740 Hy-Vee To Go Cookies & Cream Mix – 4 oz. 12/1/2024 24101 0075450486740 Hy-Vee To Go Cookies & Cream Mix – 4 oz. to 7 p.m.

Food and Beverage

Food and Beverage Food and Beverage Customer Service Customer Service

Virginia Company Recalls Nut Mix Containing Party Mix Resulting in Undeclared Allergens

Penn State Food Safety Blog

JANUARY 18, 2024

Deluxe Nut Mix was distributed to wholesalers and retail customers nationwide between the weeks of August 21st, 2023 through January 10th, 2024. The product(s) were available for purchase on the company website at www.WhitleysPeanut.comExternal Link Disclaimer, through mail-order catalogue, and in select US retail stores.

Food and Beverage

Food and Beverage Food and Beverage Purchasing Customer Service

Virginia Establishment Recalls Deli Meat After Found Positive for Listeria

Penn State Food Safety Blog

JULY 26, 2024

As of July 25, 2024, 34 sick people have been identified in 13 states, including 33 hospitalizations and two deaths. Recalls Ready-To-Eat Liverwurst And Other Deli Meat Products Due to Possible Listeria Contamination WASHINGTON, July 26, 2024 – Boar's Head Provisions Co., 30, 2024, printed on the side of the packaging.

Food Safety

Food Safety Purchasing Customer Service Customer Service

Minnesota Establishment Recalls Egg Products for Undeclared Milk Due to Mis-packaging Issue

Penn State Food Safety Blog

JULY 1, 2024

Recalls Fair Meadow Foundations Liquid Egg Products Due to Misbranding and Undeclared Allergens WASHINGTON, June 30, 2024 – M.G. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today. The liquid egg breakfast blend formulation items were produced June 11, 2024. link] Michael Foods Inc.

Inventory

Inventory Food Safety Customer Service Customer Service

Arkansas Ice Cream Company Recalls Product After Not Declaring Egg on the Label

Penn State Food Safety Blog

OCTOBER 13, 2023

The following “best buy” dates are included in the recall: Best by 11/15/2024 - Lot 3135 Best by 11/16/2024 - Lot 3136 Best by 02/04/2025 - Lot 3216 The “best by” dates are located on the bottom of the container. Customers who have purchased this product may return the product to the store it was purchased from for a full refund.

Food and Beverage

Food and Beverage Food and Beverage Purchasing Recipes

Unfortunate Disconnect Between Supplier and Retailer Leads to Death Due to Undeclared Peanuts

Penn State Food Safety Blog

JANUARY 30, 2024

[link] Órla Baxendale: Statement from Legal Representative Gair, Gair, Conason, Rubinowitz, Bloom, Hershenhorn, Steigman & Mackauf on her Passing NEWS PROVIDED BYGair, Gair, Conason, Rubinowitz, Bloom, Hershenhorn, Steigman & Mackauf 24 Jan, 2024, 11:13 ET NEW YORK, Jan. from November 6 – December 31, 2023.

FDA

FDA Customer Service Customer Service Purchasing

Efficient Strategies for Managing Multiple Restaurant

Lithos POS

JUNE 3, 2024

Here are some SOPs commonly used in the food business Food Preperation Food Safety and Hygiene Customer Service Cleaning and Maintenance Opening and Closing Procedures Employee Training and Management Inventory Management Financial Transactions Emergency Procedures Implementing this guideline will help ensure quality across various business areas.

Inventory

Inventory Inventory Management Purchasing Food Safety

Top Bar Refrigeration Brands

Chef's Deal

DECEMBER 26, 2024

Continental Refrigerator is also the 2024 partner of ENERGY STAR certification, proving their commitment to eco-friendliness. Also, consider your expansion goals, if you have any, before purchasing a unit. Brands that offer extended warranties and reliable customer service can provide peace of mind.

Food and Beverage

Food and Beverage Food and Beverage Inventory Chef

Organic Carrots Linked to E. coli Outbreak with 39 Reported Illness; Product Recalled

Penn State Food Safety Blog

NOVEMBER 24, 2024

coli O121:H19: Organic Carrots (November 2024) 11/22/2024 Do not eat or serve multiple brands of recalled bagged organic whole and baby carrots supplied by Grimmway Farms. To this point(11/22/24), there are 39 reported illnesses with 15 of those hospitalized and one death. link] Outbreak Investigation of E.

Purchasing

Purchasing FDA Food and Beverage Food and Beverage

VA Establishment Expands Recall As Testing Determines Outbreak Strain in Liverwurst Product

Penn State Food Safety Blog

JULY 31, 2024

From the CDC, "As of July 26, 2024, a total of 34 people infected with the outbreak strain of Listeria have been reported from 13 states (see map). Sick people’s samples were collected from May 29, 2024, to July 12, 2024 (see timeline). Sick people’s samples were collected from May 29, 2024, to July 12, 2024 (see timeline).

Food Safety

Food Safety Purchasing Hospitality Hospitality

MRM Research Roundup: End-of-January 2021 Edition

Modern Restaurant Management

FEBRUARY 1, 2021

Pandemic Shaping Customer Service. New data from Stella Connect looks at how Covid-19 has impacted service teams, as well as the trends that will shape customer service in the new year and beyond. Yet, 67 percent report having the same or less patience for a bad customer service experience since Covid-19 began.

Food and Beverage

Food and Beverage Food and Beverage Customer Service Customer Service

MRM Research Roundup: Cautious Optimism, Beyond the Burn, and the Taylor Swift Economy

Modern Restaurant Management

NOVEMBER 1, 2024

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls. percent.

Food and Beverage

Food and Beverage Food and Beverage Staffing Customer Service

Food Service Focus

2024 Outlook: Restaurant Trends and Challenges, Part Three

Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Trending Sources

MRM Research Roundup: Mid-Year 2024

What Consumers Want? A B2C Checklist

Additional Recall Associated with White Confectionary with Potential Salmonella

Baking Company Recalls Brownies for Undeclared Walnuts

Additional Companies Recall Cucumber Products Due to Shared Supplier

FSIS Issues Health Alert for Salad Kit with Undeclared Allergen Issue Due to Mislabeling

Focus on food safety and transparency

Ice Cream Cups Recalled for Potential Metal Contamination

USDA Issues Health Alert for Undeclared Allergen in Already Expired Salad

PA Firm Recalls Spice Kit After Package Mix-up Results in Undeclared Soy and Wheat

Imported Organic Chia Seeds Recalled Due to Potential Salmonella

Ohio Company Recalls Hedgehog Feed After State Lab Finds Salmonella

Companies Issue Recalls of Products Made with Recalled Meat

Iowa Retailer Recalls Cream Cheese Spread and Cookies and Cream Mix for Salmonella After Co-manufacturers Issue Notification

Virginia Company Recalls Nut Mix Containing Party Mix Resulting in Undeclared Allergens

Virginia Establishment Recalls Deli Meat After Found Positive for Listeria

Minnesota Establishment Recalls Egg Products for Undeclared Milk Due to Mis-packaging Issue

Arkansas Ice Cream Company Recalls Product After Not Declaring Egg on the Label

Unfortunate Disconnect Between Supplier and Retailer Leads to Death Due to Undeclared Peanuts

Efficient Strategies for Managing Multiple Restaurant

Top Bar Refrigeration Brands

Organic Carrots Linked to E. coli Outbreak with 39 Reported Illness; Product Recalled

VA Establishment Expands Recall As Testing Determines Outbreak Strain in Liverwurst Product

MRM Research Roundup: End-of-January 2021 Edition

MRM Research Roundup: Cautious Optimism, Beyond the Burn, and the Taylor Swift Economy

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