Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens
Modern Restaurant Management
DECEMBER 30, 2024
2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. In 2024, food prices have been high and consumer spending has been stretched thin, making it even more difficult for restaurants to attract new customers.
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