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In the restaurant industry, advances in payment processing and payment technology are driving significant changes, influencing everything from customerexperience and operational efficiency to revenue generation and security. These systems were built by outside firms and engineers with a focus on customerexperience.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, restaurants need to have a plan in place that ensures they are effectively managing inventory and redirecting unused, still edible food to donations.
The QSR industry is heading into 2025 at a crossroads of innovation and expectation. At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Menu innovation has become a key way to deliver value.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. . Data, Data, Data. As of 2024, over half of U.S.
AI: Optimizing Operations and Enhancing CustomerExperience Artificial intelligence is increasingly finding its way into pizzeria operations, and 2025 will be a year of experimentation and testing for many brands. Customers are increasingly expecting restaurant-quality food, even when dining at home.
What are some restaurant design trends you are seeing for 2025? For restaurateurs, the message is clear: in 2025, your space is no longer just where food is prepared and served. The challenge now is extracting maximum impact from every square foot – both from an operational and customerexperience perspective.
An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. The annual report surveys 600 independent full-service restaurant (FSR) owners and operators from across the U.S.,
Wendy’s , for example, recently announced it would scale back plans of opening 700 ghost kitchens to between 100-150 by the end of 2025. The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable.
They recently concluded a Food Safety Supervisor Training in Advance Catering (FoSTaC) program, which took place on 6th February 2025. It clearly shows their commitment to improving customerexperience through giving proper education to professionals.
As we prepare for 2025, let’s take a closer look at some of the key trends that have influenced restaurants, bars, and food service businesses throughout the year—and what you can expect in the coming months. As this trend continues into 2025, expect to see even more innovations designed to elevate the customerexperience.
Chris Leavitt details the science and business of mixology, while maximizing drinks with specialty ice from Hoshizaki at a live demonstration at NAFEM Show 2025. With a growing trend towards reduced alcohol consumption, bars must innovate to cater to this demographic. A memorable experience encourages repeat business, he said.
Chris Leavitt details the science and business of mixology, while maximizing drinks with specialty ice from Hoshizaki at a live demonstration at NAFEM Show 2025. With a growing trend towards reduced alcohol consumption, bars must innovate to cater to this demographic. A memorable experience encourages repeat business, he said.
The findings were compiled from responses of 150 individuals who either own or hold a senior management role at a restaurant, bar, coffee shop, or catering company in the United States. “Digital ordering is now a key part of the customerexperience and that means restaurants need to make it a priority within their own operations.
In the late 1980’s, Hattie Marie brought her culinary talents to the masses and opened a bakery/catering service, Pie Face Bakery. Taco Bell committed to making all consumer-facing packaging recyclable, compostable or reusable by 2025 worldwide. Taco Bell's 2020 Commitments. ” Fazoli's To Grow in Pikeville.
We have set a target to save our customers $1bn by 2025, and this investment will accelerate our technology development and business development approach to help achieve this ambition.” ” Marc Zornes. To learn more about how to get involved, click here. .”
” Clark joins Papa John’s from Taco Bell, where she was Executive Vice President of Restaurant Experience. In her role there, she oversaw the entire customerexperience of Taco Bell’s 7,000 restaurants, including design, consumer facing technology, merchandising, customer marketing, new concepts and company development.
Nothing Has Changed Despite all the changes in the restaurant industry, the fundamentals remain the same: customerexperience is still king. In today’s post-pandemic environment, a solid tech stack is a game-changer for restaurant brands, driving efficiency and better customerexperiences. How Do You Stack Up?
Tapping into data The best way to understand customer purchase patterns and inventory demand is to look at the data. Enhance customerexperiences by analyzing what customers buy and when to help keep the right amount of products in stock and put them in the best places to sell. It’s a win-win. Register today!
Key Differences: Focus: Lavu specializes in restaurants; Square caters to general small businesses, including restaurants. The Enterprise plan caters to larger businesses, offering custom integrations and dedicated support. Pricing: Lavu has tiered plans; Square charges takes a large percentage of transactions.
They expect digital ordering options, on-demand choices and services that cater to their online lifestyle. In 2019, DoorDash reported digital channels were expected to reach 30 percent of total sales for the nation’s restaurants by 2025. Even before COVID-19, digital channel use was on the upswing.
In fact, the number of consumers who dine out weekly or more often was actually up slightly from 39 percent to 42 percent, according to TouchBistro's 2025 American Diner Trends Report , surveying 1,500 diners across the country. Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5
Catering is still a promising source of revenue for restaurants, hotels and venues to continue to capitalize on. One in three respondents shared that they still plan to host their event at home, with 51 percent of those respondents stating they will be catering their at-home event.
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