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In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customerexperience.
In the restaurant industry, advances in payment processing and payment technology are driving significant changes, influencing everything from customerexperience and operational efficiency to revenue generation and security. These systems were built by outside firms and engineers with a focus on customerexperience.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, restaurants need to have a plan in place that ensures they are effectively managing inventory and redirecting unused, still edible food to donations.
The QSR industry is heading into 2025 at a crossroads of innovation and expectation. At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Instead, the focus should be on sharpening what already works.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. . Data, Data, Data. As of 2024, over half of U.S.
2025 is almost here, and one thing is clear for every restaurant owner. Today, Google reviews have become a massive deciding factor for customers, who are now more likely than ever to leave their own feedback.But here’s the twist: a good star rating isn’t enough anymore. Here’s how: 1.
AI: Optimizing Operations and Enhancing CustomerExperience Artificial intelligence is increasingly finding its way into pizzeria operations, and 2025 will be a year of experimentation and testing for many brands. Customers are increasingly expecting restaurant-quality food, even when dining at home.
What are some restaurant design trends you are seeing for 2025? For restaurateurs, the message is clear: in 2025, your space is no longer just where food is prepared and served. The challenge now is extracting maximum impact from every square foot – both from an operational and customerexperience perspective.
LAS VEGAS, MARCH 24, 2025 Owners and operators of the most innovative bars, restaurants, and nightlife venues are converging on Las Vegas to attend the Bar & Restaurant Expo. This LIVE event is bringing F&B pros together March 24 to 26 at the Las Vegas Convention Center to rewrite the rules of hospitality for the foreseeable future.
By Raymond Pan As 2025 approaches, the global food and beverage industry stands at a daunting crossroads on the quest for greater profitability and sustainable growth. Evolving consumer preferences, dwindling foot traffic, and soaring costs have created a landscape fraught with challenges yet brimming with potential.
Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customerexperience, and maximizing profits. Our system is tailored to streamline bar management, enhance customerexperience, and boost overall productivity. What is the best POS system for bars in 2025?
As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customerexperience, and differentiating themselves from the competition. Improve the customerexperience.
An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. percent, adding 210,300 jobs over the year, according to T7shifts' annual Restaurant Workforce Report for 2025.
2025 brings a new wave of consumers looking for convenience, personalization, and elevated service that some would argue is enhanced with automated ordering. As the foodservice industry continues to evolve, the popularity of restaurant kiosks has certainly grown, but many have yet to fully embrace this trend.
2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey. 2025 will be the year restaurants redefine how they engage with technology. and $18.67
According to Grandview Research , the AI market size is projected to grow to $390 billion by 2025. The ‘New Normal’ Before we delve into how AI can drive growth, let’s first focus on the basics: Improving customerexperience. Preventing customer indecision. Telling the customer what to do next.
Operating the restaurant in 2025 has more than just great food and the primary place. It requires careful balance with intelligent operations, employees, and a trouble-free experience with customers, all supported by the right technology. Final Thoughts Secret sauce for the operation of a successful restaurant in 2025?
Restaurants are developing rapidly, managing technological innovations that increase customerexperience, streamline operations, and improve efficiency. Voice search optimization also becomes decisive for marketing restaurants, as more customers use voice devices to find dining options and place orders. Contact us today!
Wendy’s , for example, recently announced it would scale back plans of opening 700 ghost kitchens to between 100-150 by the end of 2025. Understanding your audience’s demands can create the customerexperience they didn’t know they needed.
These razor-thin profit margins are driving QSRs to find innovative ways to keep up with the rapid pace of business while enhancing efficiency and delivering a best-in-class customerexperience. Not surprisingly, QSRs are outpacing full-service restaurants with technology adoption.
They recently concluded a Food Safety Supervisor Training in Advance Catering (FoSTaC) program, which took place on 6th February 2025. It clearly shows their commitment to improving customerexperience through giving proper education to professionals. 62 hospitality professionals across the sector also attended this event.
As we prepare for 2025, let’s take a closer look at some of the key trends that have influenced restaurants, bars, and food service businesses throughout the year—and what you can expect in the coming months. As this trend continues into 2025, expect to see even more innovations designed to elevate the customerexperience.
Are you worried that new retail trends in 2025 could threaten your growth and market dominance in your retail business? In this blog, we’ll explore the key retail trends for 2025 and how LithosPOS , the leading POS software solution , can help you stay on top. Key Retail Trends for 2025 1.
“Digital ordering is now a key part of the customerexperience and that means restaurants need to make it a priority within their own operations. Customers will continue to expect a complete digital experience in addition to an on-premises experience, not as a replacement. .
Leverage AI with Culinary Digital We know how important providing a solid customerexperience and smooth, seamless back-end management is to successful food service management. Starting in 2025, were rolling out FD Ryze AI to enable even more time savings, personalization, and satisfaction for you and your customers.
Chris Leavitt details the science and business of mixology, while maximizing drinks with specialty ice from Hoshizaki at a live demonstration at NAFEM Show 2025. At the same time, operators should focus on enhancing the customerexperience. A memorable experience encourages repeat business, he said.
Chris Leavitt details the science and business of mixology, while maximizing drinks with specialty ice from Hoshizaki at a live demonstration at NAFEM Show 2025. At the same time, operators should focus on enhancing the customerexperience. A memorable experience encourages repeat business, he said.
We have set a target to save our customers $1bn by 2025, and this investment will accelerate our technology development and business development approach to help achieve this ambition.” ” Marc Zornes. “Noble delivers on that with its smart, safe and efficient digital ordering and marketing platform.
” Clark joins Papa John’s from Taco Bell, where she was Executive Vice President of Restaurant Experience. In her role there, she oversaw the entire customerexperience of Taco Bell’s 7,000 restaurants, including design, consumer facing technology, merchandising, customer marketing, new concepts and company development.
Nothing Has Changed Despite all the changes in the restaurant industry, the fundamentals remain the same: customerexperience is still king. In today’s post-pandemic environment, a solid tech stack is a game-changer for restaurant brands, driving efficiency and better customerexperiences. How Do You Stack Up?
Both can impact the taste of your food and the customerexperience overall. 26-28, 2025, in Atlanta, Ga. Inspect door seals and latches as well as hoses and connections for signs of wear, cracks, damage or leaks. Smallwares Look at your most-used pans, utensils and other smallwares for signs of corrosion or rust. Find your WOW!
Taco Bell committed to making all consumer-facing packaging recyclable, compostable or reusable by 2025 worldwide. "It's no secret that Taco Bell marches to the beat of its own drum, and we provide our fans with unexpected experiences year after year. Taco Bell's 2020 Commitments.
Tapping into data The best way to understand customer purchase patterns and inventory demand is to look at the data. Enhance customerexperiences by analyzing what customers buy and when to help keep the right amount of products in stock and put them in the best places to sell. It’s a win-win. Register today!
Plus, it can elevate the customerexperience and your operation overall. 26-28, 2025, Georgia World Congress Center, Atlanta, Ga. Taking proper daily care of your equipment and keeping a regular maintenance schedule are two easy ways for operators to hit budget goals while keeping long-term costs down. Register today !
She is an intrapreneur and leader with expertise in customerexperience, digital strategy, consulting, design thinking, and communication. She also has experience in corporate development at Green Monday and The Good Food Institute. Were announcing the finalists for the latest edition of FoodTech 500 in Q1 2025!
With Lavu, you get an all-in-one solution that helps your restaurant thrive in a fast-paced, high-volume environment while delivering an exceptional customerexperience. Which POS system is better for my restaurant: Lavu or Square? When it comes to restaurant POS support, we dont just deliverwe lead.
In fact, the number of consumers who dine out weekly or more often was actually up slightly from 39 percent to 42 percent, according to TouchBistro's 2025 American Diner Trends Report , surveying 1,500 diners across the country. Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5
In 2019, DoorDash reported digital channels were expected to reach 30 percent of total sales for the nation’s restaurants by 2025. Many of those same operators launching or driving customer engagement via digital channels also recognize the data-driven benefits. Even before COVID-19, digital channel use was on the upswing.
the Index serves as a scorecard for operational health, focusing on key performance metrics for sales, costs, customerexperience, loss, and employee trends. Based on data collected from 6,000 fast food restaurants in the U.S., Plant-based Fish Market Value to Swell 13X Over Next Ten Years.
Looking ahead, the brand’s development goal is to have 500 locations open and operating by the end of 2025. That history also translates to a pretty cool dining experience, it turns out, as Ford’s Garage is proving at its growing number of restaurants across the country. Ford's Garage Expanding.
In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. Consumer spending in 2025 is expected to tighten as households grapple with rising credit card debt, which hit a staggering $1.14 Resiliency through Integrated Risk Management Uncertainty is the only certainty for 2025.
The food and beverage industry is on an exciting trajectory, continually evolving to surpass customer expectations. Voice AI is particularly promising, and we anticipate it becoming a cornerstone of the customerexperience. This past year, restaurants embraced digitalization and automation to prioritize convenience.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, we’ll see operators increasingly adopt advanced Back-of-House solutions to gain deeper insights and more precise control over profit margins.
Changes in consumer behavior and a focus on personalization and the data driving it will impact digital marketers more profoundly in 2025. Partnering with experts who can help hoteliers navigate this evolution will ensure a smooth transition and, in turn, enhance the customerexperience.
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