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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

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The Future of Dining in 2025 Is Smarter, Simpler, and More Personal

Modern Restaurant Management

The QSR industry is heading into 2025 at a crossroads of innovation and expectation. At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Instead, the focus should be on sharpening what already works.

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. . Data, Data, Data. As of 2024, over half of U.S.

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In 2025, Small Changes Will Have a Big Impact on Pizza Restaurants

Modern Restaurant Management

AI: Optimizing Operations and Enhancing Customer Experience Artificial intelligence is increasingly finding its way into pizzeria operations, and 2025 will be a year of experimentation and testing for many brands. Early adopters of this technology are already seeing higher ticket averages and improved customer satisfaction.

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Best POS System for Bars in 2025

Lavu

Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. Our system is tailored to streamline bar management, enhance customer experience, and boost overall productivity. What is the best POS system for bars in 2025?

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MRM Research Roundup: Holiday Spending, Franchise Optimism, and Pickle Energy

Modern Restaurant Management

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey. Why settle for one when you can have the best of both? Talk about a flavor duo that hits all the right notes!

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Need to Reach New Customers? Step Outside the Box

Modern Restaurant Management

Wendy’s , for example, recently announced it would scale back plans of opening 700 ghost kitchens to between 100-150 by the end of 2025. Our Convenience Store Trends Report found 76 percent of consumers surveyed have purchased prepared food from a c-store.