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In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customerexperience.
The QSR industry is heading into 2025 at a crossroads of innovation and expectation. At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Instead, the focus should be on sharpening what already works.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. . Data, Data, Data. As of 2024, over half of U.S.
AI: Optimizing Operations and Enhancing CustomerExperience Artificial intelligence is increasingly finding its way into pizzeria operations, and 2025 will be a year of experimentation and testing for many brands. Early adopters of this technology are already seeing higher ticket averages and improved customer satisfaction.
Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customerexperience, and maximizing profits. Our system is tailored to streamline bar management, enhance customerexperience, and boost overall productivity. What is the best POS system for bars in 2025?
2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey. Why settle for one when you can have the best of both? Talk about a flavor duo that hits all the right notes!
Wendy’s , for example, recently announced it would scale back plans of opening 700 ghost kitchens to between 100-150 by the end of 2025. Our Convenience Store Trends Report found 76 percent of consumers surveyed have purchased prepared food from a c-store.
Notably, 70 percent of these restaurants plan to dedicate their relief funds to purchasing equipment, furniture and supplies in 2021. 92 percent of respondents said they intend to purchase equipment online more frequently going forward. Digital experience ratings vary widely by industry.
the Index serves as a scorecard for operational health, focusing on key performance metrics for sales, costs, customerexperience, loss, and employee trends. “As restaurants create a cohesive physical and digital experience, it will be important to understand what levers truly drive purchasing behavior.”
As we prepare for 2025, let’s take a closer look at some of the key trends that have influenced restaurants, bars, and food service businesses throughout the year—and what you can expect in the coming months. As this trend continues into 2025, expect to see even more innovations designed to elevate the customerexperience.
Are you worried that new retail trends in 2025 could threaten your growth and market dominance in your retail business? In this blog, we’ll explore the key retail trends for 2025 and how LithosPOS , the leading POS software solution , can help you stay on top. Key Retail Trends for 2025 1.
The same technology that can track products in a supply chain can also provide nutritional or caloric information about meals by analyzing images and ingredients, which can inform both customerpurchases and how kitchens build and label their menus.
Chris Leavitt details the science and business of mixology, while maximizing drinks with specialty ice from Hoshizaki at a live demonstration at NAFEM Show 2025. These tools aid in data-driven decision-making and support smarter purchasing. At the same time, operators should focus on enhancing the customerexperience.
Make a plan for purchasing, installation, repairs, training and maintenance. Both can impact the taste of your food and the customerexperience overall. If you’re purchasing new equipment, budget strategically. Think about a phased approach or rollout if purchasing everything at once isn’t feasible. Take action!
We have set a target to save our customers $1bn by 2025, and this investment will accelerate our technology development and business development approach to help achieve this ambition.” ” Marc Zornes. To learn more about how to get involved, click here. OneDine Now Available.
Key takeaways: The retail foodservice industry faces challenges around changing customer preferences and purchase patterns, supply chain issues and technology. Customers crave healthier options, global flavors and convenient, ready-to-eat meal options. It’s a win-win. Find your WOW – and push your operation forward.
Chris Leavitt details the science and business of mixology, while maximizing drinks with specialty ice from Hoshizaki at a live demonstration at NAFEM Show 2025. These tools aid in data-driven decision-making and support smarter purchasing. At the same time, operators should focus on enhancing the customerexperience.
In fact, the number of consumers who dine out weekly or more often was actually up slightly from 39 percent to 42 percent, according to TouchBistro's 2025 American Diner Trends Report , surveying 1,500 diners across the country. Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5
Greek from Greece (gfg) Café, the authentic Greek fast casual phenomenon, recently opened its fifth New York location at 100 Purchase Street in Rye. Looking ahead, the brand’s development goal is to have 500 locations open and operating by the end of 2025. New Sites for gfg. Ford's Garage Expanding.
The food and beverage industry is on an exciting trajectory, continually evolving to surpass customer expectations. Maturing Sales Channel and Loyalty Strategies With the rising costs of customer acquisition across various marketing and sales channels, operators must strategically allocate their channel spend.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, we’ll see operators increasingly adopt advanced Back-of-House solutions to gain deeper insights and more precise control over profit margins.
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