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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. In 2025, I believe we’ll see the smart restaurant brands get very focused on how they leverage AI to improve the customer experience.

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In 2025, Small Changes Will Have a Big Impact on Pizza Restaurants

Modern Restaurant Management

AI: Optimizing Operations and Enhancing Customer Experience Artificial intelligence is increasingly finding its way into pizzeria operations, and 2025 will be a year of experimentation and testing for many brands. Pizzeria owners are beginning to implement AI tools on both the operational and customer-facing sides of their businesses.

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Restaurant Trends to Look For in 2025

Modern Restaurant Management

In 2025, more plant-based menu items will be appearing at an incredible rate of speed as well. Here are a few early observations of what 2025 could bring to the hospitality industry. Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand. For $14.99

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Best POS System for Bars in 2025

Lavu

Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. It can also create purchase orders, helping reduce waste and maintain accurate stock levels. This ensures smooth operations and high customer satisfaction.

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MRM Research Roundup: Experimentation, Valentine’s Vibe Shift, and Wine Cork Market

Modern Restaurant Management

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Washington Firm Recalls Seafood Chowder Products After Faulty Pouch Seal Discovered

Penn State Food Safety Blog

The Smoked Salmon Chowder and Alehouse Clam Chowder were distributed through physical retail stores in Alaska, California, Colorado, Oregon, and Washington and direct home delivery via SeaBears website ([link] Link Disclaimer) nationwide between 10/1/2024 and 03/14/2025. SeaBears customer service hours are Monday-Friday 7am-5:30pm PST.

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Milk Chocolate Covered Macadamias Recalled for Undeclared Almonds

Penn State Food Safety Blog

Consumers who have purchased the affected Mauna Loa Milk Chocolate Covered Macadamias snack (1oz) pouches and have an almond allergy are urged not to consume the product and to return it to the place of purchase for a full refund. Consumers with questions may contact Customer Service at 1-888-255-5998, Monday through Friday.

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