Modern Restaurant Management

APRIL 20, 2021

billion by 2026. Businesses using big data can expect to see an average profit increase of eight to 10 percent — a testament to why restaurant owners and operators have embraced big data to help understand customer wants and expectations to keep them loyal.

Customer Experience 216

Customer Experience Customer Service Customer Service Staffing 216

Modern Restaurant Management

DECEMBER 17, 2024

Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage. The intelligence built into these newer technologies will become part of a broader strategy to predict, adjust, and innovate based on real-time data and enhance the customer experience.

Inventory Management 167

Inventory Management Inventory Food and Beverage Food and Beverage 167

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The "The event planning industry is booming, with demand for event planners expected to grow between now and 2026, and job growth rising to 11 percent," said Jonathan Morse, CEO of Tripleseat. "Professionals

Food and Beverage 129

Food and Beverage Food and Beverage Purchasing Food Prices 129

Modern Restaurant Management

FEBRUARY 1, 2021

Pandemic Shaping Customer Service. New data from Stella Connect looks at how Covid-19 has impacted service teams, as well as the trends that will shape customer service in the new year and beyond. Yet, 67 percent report having the same or less patience for a bad customer service experience since Covid-19 began.

Food and Beverage 133

Food and Beverage Food and Beverage Customer Service Customer Service 133