Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. Internet connectivity issues can disrupt customer experiences, and not having adequate technology can hinder the effectiveness of virtual hospitality initiatives.

Hospitality 180

Hospitality Hospitality Customer Experience Online Ordering Systems 180

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey. billion by 2027. billion and is expected to grow to $223.7

Online Ordering Systems 197

Online Ordering Systems Food Service Food Service Customer Experience 197

Modern Restaurant Management

NOVEMBER 27, 2024

Based on the report’s findings, TouchBistro predicts the following trends and opportunities for 2025 and beyond: Accelerating Back-of-House Automation : In 2025, operators should hone in on their back-of-house, where cost-saving automations can make a major difference, without taking away from the customer experience.

Food and Beverage 88

Food and Beverage Food and Beverage Catering Catering 88

Modern Restaurant Management

SEPTEMBER 26, 2023

And experts predict the market will increase close to $500B by 2027. Due to the growth and increased demand, leading food delivery platforms such as Uber Eats, DoorDash​, and Grubhub are also facing the growing threat of fraud and abuse on both the customer and driver sides as scams and scammers become more sophisticated.

Customer Experience 198

Customer Experience 198

Modern Restaurant Management

APRIL 11, 2023

By 2027, the market research organization projects ghost kitchens’ worldwide market size to reach $112.53 This channel-blurring opportunity opens the door to new customers, bringing a swell of benefits for the participating businesses that would have otherwise not partnered. .= through ghost-kitchen operator ChefSuite.

Food and Beverage 190

Food and Beverage Food and Beverage Purchasing Customer Experience 190

Total Food Service

SEPTEMBER 18, 2023

While technology plays a pivotal role, the underlying driver is the desire to meet evolving customer expectations. In fact, 79% of customers 2 find kiosk-based ordering more convenient. Offering a More Convenient Customer Experience With their intuitive interfaces, kiosks promise swift service.

Food and Beverage 82

Food and Beverage Food and Beverage Hospitality Hospitality 82

Modern Restaurant Management

MAY 26, 2023

billion USD by 2027 exemplifies the extent to which mastering “EQ” versus IQ is taking brands to exciting new levels of success … and why not embracing EQ can result in extreme opportunity loss or, far worse, be an outright brand buster. A 2023 Emotional Intelligence Market study citing “heavy growth” of $49.93

Hospitality 101

Hospitality Hospitality Customer Experience 101