2029 Customer Experience Food and Beverage 
Modern Restaurant Management
MARCH 16, 2020
believes the coronavirus is not going to have a single blanket impact on all aspects of the economy or even the retail economy or food sector more specifically. 17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only.
Modern Restaurant Management
OCTOBER 31, 2019
Rakuten Ready unveiled a benchmark study enlisting secret shoppers to evaluate the Order for Pickup customer experience and wait times at 25 top quick-service restaurant, retail and grocery brands across the U.S. Among grocery experiences, H-E-B and Whole Foods made it into the top rankings. At curbside, the wait goes on.
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