Remove 2030 Remove Catering Remove Customer Service
article thumbnail

Seven Restaurant Trends That Will Define 2022

Modern Restaurant Management

With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Health-Conscious Food Will Dominate Menus.

article thumbnail

Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2023 Reflections: The Year That Was in Restaurants, Part Two

Modern Restaurant Management

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. I can predict that by 2030 Face and finger IDs will be used in every second restaurant.

article thumbnail

MRM Research Roundup: Mid-December 2019 Edition

Modern Restaurant Management

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The Catering company Nisbets surveyed 1,000 UK residents* and found that two million of us will be dining out this Christmas Day, with a huge 90 percent of us choosing to stay in and cook ourselves.