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How POS Software Enhances Customer Experience in Retail Business

Lithos POS

Customer experience is a key factor that can make or break a retail business. The Importance of Customer Experience in Retail Before we dive into the role of POS software , it’s important to understand why customer experience is such a critical aspect of retail success. The answer lies in POS software.

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Customer Experience in the Age of AI

Hospitality Net

million followers to his LinkedIn blog. Repeatedly recognized by Forbes as one of the “Most Influential CMOs in the World,” and by AdWeek as one of the “Top 20 Marketing and Technology Executives,” his work has attracted over 1.1 Read on for our Q&A with David.

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AI in the Restaurant Industry: Unlocking Opportunities to Reduce Costs and Increase Efficiency

Modern Restaurant Management

Overstaffing increases labor costs while understaffing can negatively impact customer experience. By analyzing historical sales data, AI can predict customer volumes and optimize shift allocations for adequate staffing. The technology not only can create content but also optimize it for SEO purposes to help target customers.

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Ghost Kitchens to Open Up New Avenues for Restaurateurs

Modern Restaurant Management

In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. Enhancing Kitchen Services with Kitchen Display Systems (KDS) for Enhanced Customer Experience. Using KDS solutions, kitchen staff can receive orders directly from the customers.

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Niche Marketing for Restaurants: Finding Your Audience (Infographic)

Modern Restaurant Management

This gives you a better understanding of what current differentiators are attracting returning customers. If you focus on improving your customer experience , growth will follow. You may even want to create a blog as a way to create your own online community. Connect with Online Communities.

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Staying In Is Here to Stay. What Does that Mean for Restaurant Loyalty Programs? 

Modern Restaurant Management

Creating and optimizing your online delivery system for both desktop and mobile drives traffic directly to your website, provides full control of the customer’s experience, eliminates fees associated with third-party apps, and ultimately bolsters customer loyalty and trust.

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Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

A famous example would be how self-ordering kiosks have been able to simplify the customer experience. Taking note of these tips and putting your audience at the center will give them the best experience they can hope for. Integrating self-service tech can also provide many benefits to your kitchen staff.