Modern Restaurant Management

SEPTEMBER 14, 2022

Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities. You can use an AI to offer special deals via loyalty programs to encourage loyal customers to visit more often.

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Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

AUGUST 23, 2021

The following principles are adapted from the author’s new book, Leading the Customer Experience. Innovation, the late Peter Drucker pointed out in his landmark book, The Discipline of Innovation, is the “effort to create purposeful, focused change in an enterprise’s economic or social potential.”

Customer Experience 493

Customer Experience 493

Modern Restaurant Management

JUNE 12, 2024

The restaurant industry is constantly evolving, and embracing change and leveraging technology to enhance operational efficiency and the customer experience is essential. Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience.

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Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

MARCH 6, 2024

While these are more of an entertainment experience, it is more likely that other XR-based technology (Extended Reality) like Augmented Reality be used to provide unique and improved information and improved customer experiences. What do you anticipate the restaurant of the future will look like with respect to AI?

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Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

AUGUST 28, 2024

By acknowledging positive sentiment and thanking consumers for their input, brands can assure their audience that their voices are heard and that concerns are being addressed, ultimately enhancing the overall customer experience. Brands must engage with consumers on social and immediately respond to both positive and negative feedback.

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Customer Service Customer Service Customer Experience Restaurant Management 442

Modern Restaurant Management

DECEMBER 17, 2024

Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage. The intelligence built into these newer technologies will become part of a broader strategy to predict, adjust, and innovate based on real-time data and enhance the customer experience.

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Inventory Inventory Management Food and Beverage Food and Beverage 419

Hospitality Net

APRIL 8, 2024

David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand.

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Customer Experience 109

Modern Restaurant Management

MARCH 11, 2025

Staffing changed during this time as well to cater to the off-premises customer experience. After COVID, people were itching to get back out and craved in-person restaurant experiences. Another major shift has been how restaurants handle no-shows.

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Staffing Inventory Food Inventory Hospitality 418

Modern Restaurant Management

OCTOBER 1, 2022

Focus on enhancing customer experience, which is one of the decisive factors for converting visitors into clients. Demonstrate genuine reviews and try to resolve issues to show your care for customers. Users should easily access the menu, book a table, and click on the phone number or other links without pinching.

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Recipes Customer Experience Chef 508

Modern Restaurant Management

MARCH 31, 2021

These efforts should be made clear but not necessarily glaring or overt; customers’ very important secondary need is to enjoy the culinary arts in an environment of some normalcy. Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable.

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Restaurant Management Restaurant Manager Hospitality Hospitality 474

Modern Restaurant Management

JULY 30, 2020

Fafa’s implemented Oracle MICROS Simphony Point-of-Sale and kitchen display systems throughout its properties in 2019 to achieve several key objectives: improve speed of service and customer experience through integrated sales channels and better leverage restaurant data and analytics across their business.

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Point of Sale Food and Beverage Food and Beverage Kitchen Display System 383

Modern Restaurant Management

OCTOBER 17, 2019

recently released a second book, Bet on Talent: How to Create a Remarkable Culture that Wins the Hearts of Customers. Why did you write a second book? The publisher of It’s My Pleasure went out of business and I sold the rights to Baker Books. Together with Baker, we created a much better book in Bet on Talent.

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Customer Service Customer Service Customer Experience Restaurant Management 315

Modern Restaurant Management

DECEMBER 1, 2021

We’ve seen restaurants pivot to contactless methods for a safer customer experience. In many restaurants, customers can also pay via the QR code online at the end of their meal. As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order.

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Kitchen Display System Point of Sale Recipes Customer Experience 508

Modern Restaurant Management

NOVEMBER 5, 2019

. “While the world’s workplace has been going through extraordinary historical change, the practice of management has fallen behind how people work, live, and want to experience their lives,” say Gallup’s CEO, Jim Clifton, and chief workplace scientist, Jim Harter, in their book It’s the Manager.

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Customer Experience Restaurant Management Restaurant Manager 444

Modern Restaurant Management

DECEMBER 31, 2020

to bundle flights with meeting space rental offering companies working remotely an easy way to book regular meetings including flights, meeting spaces, airport club lounge use, etc. Leveraging technology will create positive customer experiences. COVID-19 has diversified the formula for fostering a positive customer experience.

Food and Beverage 508

Food and Beverage Food and Beverage Customer Experience Recipes 508

Modern Restaurant Management

FEBRUARY 27, 2024

“Now, they include online booking information, online ordering, reviews and Q&As to provide customers with a richer experience. These were followed by proximity (49 percent), speed of service (49 percent), and brand reputation (46 percent). The Consumer Behavior Index includes a sample of 1,002 consumers in the U.S.

Customer Experience 472

Customer Experience Restaurant Management Restaurant Manager Purchasing 472

Modern Restaurant Management

JULY 20, 2021

The report takes a look at thousands of reviews, listings, and rankings from the past year to identify which brands are going above and beyond to acquire and retain brand loyal customers through local search optimization. The report revealed several key findings about the Restaurant industry's online and offline customer experience.

Food and Beverage 474

Food and Beverage Food and Beverage Customer Experience Purchasing 474

Modern Restaurant Management

NOVEMBER 27, 2024

Ninety-five percent of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 percent), AI menu optimization (35 percent) and AI reservations/bookings (32 percent).

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Food and Beverage Food and Beverage Catering Catering 221

Modern Restaurant Management

MAY 2, 2023

However, it’s well worth taking the time to review the books now and again to see where your money is going and where you could use a little improvement. After all, they are the face of your brand and the gateway to creating a great customer experience.

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Inventory Management Inventory Food Inventory Food Safety 282

Modern Restaurant Management

DECEMBER 28, 2020

We believe guests will want and value this type of unique experience even more next year. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. Starting in April, our data shows that venues will be booked 7 days a week.

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Purchasing Customer Service Customer Service Customer Experience 576

Hospitality Net

APRIL 1, 2024

If you operate in the hotel or hospitality industry, you’ll know that the customer’s experience is EVERYTHING.

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Customer Experience Hospitality Hospitality 52

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Food and Beverage 297

Food and Beverage Food and Beverage Chef Purchasing 297

Modern Restaurant Management

JANUARY 2, 2024

” From serving food from hard-to-book restaurants and menu items like the latest chicken sandwich or charcuterie board taking TikTok by storm, photo-opp-worthy foods will be used as a draw to increase in-person attendance. The impact of these technological shifts is multifaceted.

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Food and Beverage Food and Beverage Food Safety Customer Experience 493

Modern Restaurant Management

JULY 6, 2023

Without question the superior answer is a strategy and implementation that creates customized experiences, fosters strong connections, boosts guest engagement and significantly influences customer behaviors. The key to filling seats and tackling declining revenue lies in changing customer behavior.

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Customer Experience Staffing Chef Purchasing 450

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Notably, not enough investment in technology and digital transformation. Additionally, the industry faced criticism for not doing enough to address environmental concerns.

Food and Beverage 492

Food and Beverage Food and Beverage Chef Staffing 492

Hospitality Net

APRIL 11, 2023

As the hospitality industry continues to navigate the challenges of the pandemic, there is a growing need for innovative solutions that can enhance customer experiences while minimizing staff interactions.

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Hospitality Hospitality Customer Experience 104

Modern Restaurant Management

JULY 30, 2021

Based on Ubert’s Book, Seven Steps to Success: a Commonsense Guide to Succeed in Specialty Coffee, the 7 Steps program has helped hundreds of independent coffee shops in 30 states become thriving businesses. “Begin by reading the 7 Steps book and then sign the agreements with Scott Fullerton,” she said.

Food and Beverage 508

Food and Beverage Food and Beverage Customer Experience Nutrition 508

Hospitality Net

MAY 24, 2023

Steven Van Belleghem is a customer experience enthusiast with a mission to inspire companies to become more customer centric. He’s dedicated his 23-year career to understanding customer behavior and translating that into insights for companies. He’s written five books (working on a 6th!),

Customer Experience 91

Customer Experience 91

Modern Restaurant Management

DECEMBER 21, 2023

Maintaining relationships with your local breweries, taking intentional steps to partner with local creators and working together to create experiences for on-premise customers will pay dividends for the on-premise draft program.

Food and Beverage 309

Food and Beverage Food and Beverage Customer Experience Point of Sale 309

Modern Restaurant Management

MAY 1, 2020

SMG has closely followed the rise of off-premise dining and the impact of COVID-19 on consumer behavior to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty. These firms should also intensify their efforts to ensure the best customer experience is delivered.”

Food and Beverage 479

Food and Beverage Food and Beverage Purchasing Food Supply 479

Modern Restaurant Management

AUGUST 19, 2020

Seated acquired digital event booking platform VenueBook. Seated will also work with VenueBook’s stable of 120,000 professional event planners who can now book clients’ events on the platform. Seated Acquires VenueBook. and the surrounding region. For information, visit: [link].

Food and Beverage 515

Food and Beverage Food and Beverage Chef Purchasing 515

Hospitality Net

NOVEMBER 3, 2024

Guests expect convenience and flexibility at every turn - including when it comes to paying for their hotel experience. By meeting these expectations, you can attract more bookings and enhance the overall customer experience. One powerful, yet often overlooked sales strategy is offering flexible payment options.

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Customer Experience 79

Hospitality Net

OCTOBER 17, 2023

Alliants, the expert in customer experience, has invested at pre-seed stage in immersive booking technology Travelvrse.

Customer Experience 74

Customer Experience 74

Modern Restaurant Management

FEBRUARY 17, 2020

The rollout of Premium Access comes just in time for those looking to book a great last-minute table, ensuring both planners and procrastinators alike can grab reservations at the hottest spots this Valentine’s Day. ” Premium Access is available across the US in 20 cities with more than 200+ participating restaurants. Chicago), ?State

Point of Sale 383

Point of Sale Catering Catering Hospitality 383

Modern Restaurant Management

FEBRUARY 25, 2020

Yelp's restaurant technology is increasing foot traffic to restaurants, providing more accurate wait times, seating more customers during traditionally slower dining time, and driving return diners by improving the customer experience. ” For customers, the only requirement is a digital wallet.

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Recipes Customer Experience Purchasing Cruise 348

Chef's Deal

AUGUST 28, 2023

Beyond merely keeping the lights on, a backup generator offers 6 benefits: Preventing food spoilage, improving security, providing a better customer experience, improving customer reputation, comforting community, and, of course, cost-benefit that can transform potential chaos into a seamless continuation of service.

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Commercial Kitchen Customer Experience Food Safety Food Service 97

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. More than one in three (34 percent) said that they will be planning their event with 1-3 months’ notice.

Food and Beverage 473

Food and Beverage Food and Beverage Purchasing Sports Arena 473