Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Improve Customer Experience : Repeat customers are the backbone of a restaurant business. What are AI and ML?

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Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

OCTOBER 17, 2019

recently released a second book, Bet on Talent: How to Create a Remarkable Culture that Wins the Hearts of Customers. Why did you write a second book? The publisher of It’s My Pleasure went out of business and I sold the rights to Baker Books. Together with Baker, we created a much better book in Bet on Talent.

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Customer Service Customer Service Customer Experience Restaurant Management 315

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

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Food and Beverage Food and Beverage Chef Purchasing 297

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Notably, not enough investment in technology and digital transformation. Additionally, the industry faced criticism for not doing enough to address environmental concerns.

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Food and Beverage Food and Beverage Chef Staffing 492

Modern Restaurant Management

AUGUST 19, 2020

Seated acquired digital event booking platform VenueBook. Seated will also work with VenueBook’s stable of 120,000 professional event planners who can now book clients’ events on the platform. OhWaiter enables businesses to provide full-service to guests via text message (SMS) alerts without downloading an app.

Food and Beverage 515

Food and Beverage Food and Beverage Chef Purchasing 515

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Make sure your staff are fully trained, understand the importance and urgency of excellent customer service.

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Customer Service Customer Service Food and Beverage Food and Beverage 78

Rosseto

DECEMBER 11, 2024

Customer Service: The Heartbeat of Your Golf Course Exceptional customer service is the foundation of any successful golf course. This level of service not only creates loyalty, but also transforms a simple visit into an unforgettable experience. Ideas for customer service for golf clubs.

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Food and Beverage Food and Beverage Customer Service Customer Service 52

Lithos POS

SEPTEMBER 27, 2023

You can give a premium customer experience with the help of a POS system. Faster checkouts Enabling the checkout process simple and quick will enhance your service quality. Faster checkouts Enabling the checkout process simple and quick will enhance your service quality. It will give a premium customer experience.

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Inventory Point of Sale Inventory Management Customer Experience 69

Lithos POS

AUGUST 31, 2023

It helps you to save money and push your business to grow, The POS enables seamless management of customer interactions and data, facilitating personalized and targeted marketing campaigns, loyalty programs, and improved customer service. POS tracks and records every customer transaction.

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Point of Sale Inventory Customer Experience Purchasing 52

Total Food Service

AUGUST 2, 2023

They can also use technology to personalize the customer service experience, such as through personalized greetings or recommendations based on past orders. This level of personalization can significantly enhance the customer experience, fostering loyalty and satisfaction.

Inventory Management 40

Inventory Management Food and Beverage Food and Beverage Inventory 40

Modern Restaurant Management

DECEMBER 28, 2020

We believe guests will want and value this type of unique experience even more next year. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. Starting in April, our data shows that venues will be booked 7 days a week. for example.

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Purchasing Customer Service Customer Service Customer Experience 576

Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. Digitizing your customer engagement will be critical to retaining current customers and capturing consumer loyalty. ?Digitizing Voice-activated apps allow you to order without touching anything.

Hospitality 567

Hospitality Hospitality Customer Service Customer Service 567

Modern Restaurant Management

DECEMBER 21, 2023

Maintaining relationships with your local breweries, taking intentional steps to partner with local creators and working together to create experiences for on-premise customers will pay dividends for the on-premise draft program. As a result, locations have seen costly “premises liability” claims from customers.

Food and Beverage 309

Food and Beverage Food and Beverage Customer Experience Point of Sale 309

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting.

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Food and Beverage Food and Beverage Point of Sale Nutrition 386

Modern Restaurant Management

OCTOBER 29, 2020

. “Artificial intelligence and automation have been an area White Castle has wanted to experiment with to optimize our operations and provide a better work environment for our team members,” said Lisa Ingram, CEO of White Castle. “We believe technology like Flippy ROAR can improve customer service and kitchen operation.

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Chef Catering Catering Recipes 359

Modern Restaurant Management

FEBRUARY 1, 2021

Pandemic Shaping Customer Service. New data from Stella Connect looks at how Covid-19 has impacted service teams, as well as the trends that will shape customer service in the new year and beyond. Yet, 67 percent report having the same or less patience for a bad customer service experience since Covid-19 began.

Food and Beverage 333

Food and Beverage Food and Beverage Customer Service Customer Service 333

Rosseto

DECEMBER 11, 2024

Customer Service: The Heartbeat of Your Golf Course Exceptional customer service is the foundation of any successful golf course. This level of service not only creates loyalty, but also transforms a simple visit into an unforgettable experience. Ideas for customer service for golf clubs.

Food and Beverage 98

Food and Beverage Food and Beverage Customer Service Customer Service 98