Hospitality Net

APRIL 11, 2023

As the hospitality industry continues to navigate the challenges of the pandemic, there is a growing need for innovative solutions that can enhance customer experiences while minimizing staff interactions.

Hospitality 104

Hospitality Hospitality Customer Experience 104

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Food and Beverage 297

Food and Beverage Food and Beverage Chef Purchasing 297

Hospitality Net

APRIL 1, 2024

If you operate in the hotel or hospitality industry, you’ll know that the customer’s experience is EVERYTHING.

Customer Experience 52

Customer Experience Hospitality Hospitality 52

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. “Our associates are the ones that make us a successful hospitality company.”

Food and Beverage 515

Food and Beverage Food and Beverage Chef Purchasing 515

Modern Restaurant Management

MAY 1, 2020

SMG has closely followed the rise of off-premise dining and the impact of COVID-19 on consumer behavior to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty. These firms should also intensify their efforts to ensure the best customer experience is delivered.”

Food and Beverage 479

Food and Beverage Food and Beverage Purchasing Food Supply 479

Modern Restaurant Management

FEBRUARY 17, 2020

Alison Birdwell, a sports and hospitality industry veteran, has been promoted to President, Sports & Entertainment. “I am confident that under Carl’s leadership, the International business will create additional opportunities to drive strong performance with a focus on innovation and hospitality.” Carl Mittleman.

Point of Sale 383

Point of Sale Catering Catering Hospitality 383

Modern Restaurant Management

JULY 30, 2021

Based on Ubert’s Book, Seven Steps to Success: a Commonsense Guide to Succeed in Specialty Coffee, the 7 Steps program has helped hundreds of independent coffee shops in 30 states become thriving businesses. “Begin by reading the 7 Steps book and then sign the agreements with Scott Fullerton,” she said.

Food and Beverage 508

Food and Beverage Food and Beverage Customer Experience Nutrition 508

Hospitality Net

MAY 24, 2023

Steven Van Belleghem is a customer experience enthusiast with a mission to inspire companies to become more customer centric. He’s dedicated his 23-year career to understanding customer behavior and translating that into insights for companies. He’s written five books (working on a 6th!),

Customer Experience 91

Customer Experience 91

Modern Restaurant Management

MARCH 11, 2020

The merger will bring together the sales and event management platforms of Tripleseat and Gather with software solutions designed to streamline and simplify event booking and management. Instawork launched in 2015 and the company’s vision is to create economic opportunity for local workers and hospitality businesses.

Point of Sale 386

Point of Sale Food and Beverage Food and Beverage Purchasing 386

Hospitality Net

NOVEMBER 3, 2024

Guests expect convenience and flexibility at every turn - including when it comes to paying for their hotel experience. By meeting these expectations, you can attract more bookings and enhance the overall customer experience. One powerful, yet often overlooked sales strategy is offering flexible payment options.

Customer Experience 79

Customer Experience 79

Modern Restaurant Management

SEPTEMBER 30, 2020

Whether partnering with a third party or launching your own, it's important to make it as easy as possible for customers to book a table at your restaurant. Using next-generation messaging, voice, video, and chatbots, global companies can now have highly personalized conversations with their customers at scale.

Food and Beverage 474

Food and Beverage Food and Beverage Purchasing Hospitality 474

Hospitality Net

OCTOBER 17, 2023

Alliants, the expert in customer experience, has invested at pre-seed stage in immersive booking technology Travelvrse.

Customer Experience 74

Customer Experience 74

Modern Restaurant Management

FEBRUARY 25, 2020

Yelp's restaurant technology is increasing foot traffic to restaurants, providing more accurate wait times, seating more customers during traditionally slower dining time, and driving return diners by improving the customer experience. ” For customers, the only requirement is a digital wallet.

Recipes 348

Recipes Customer Experience Purchasing Cruise 348

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When

Food and Beverage 253

Food and Beverage Food and Beverage Commercial Kitchen Hospitality 253

Total Food Service

AUGUST 2, 2023

They can also use technology to personalize the customer service experience, such as through personalized greetings or recommendations based on past orders. This level of personalization can significantly enhance the customer experience, fostering loyalty and satisfaction.

Inventory Management 40

Inventory Management Food and Beverage Food and Beverage Customer Service 40

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Make sure your staff are fully trained, understand the importance and urgency of excellent customer service.

Customer Service 78

Customer Service Customer Service Food and Beverage Food and Beverage 78

Forward Fooding

DECEMBER 6, 2024

Diane Fermin Roeder Diane Fermin Roeder is a passionate storyteller focused on responsible communications and ecosystem building for innovation and sustainability in the climate, AgriFood, and hospitality sectors. She has authored ten books, including FoodTech UK and The Fine Food Lovers Guide with Simon Rimmer.

Food and Beverage 52

Food and Beverage Food and Beverage Food Technology Food Technology 52

Modern Restaurant Management

MARCH 11, 2025

These changes have challenged operators to adapt, but they’ve also reinforced the resilience and innovation that define the hospitality industry. In Nashville, TN staffing shortages in hospitality were at an all time high as a result of the meteoric growth of the city and its tourism. Five times a day! PIRG Education Fund.

Staffing 418

Staffing Inventory Food Inventory Hospitality 418

Modern Restaurant Management

DECEMBER 31, 2020

is a preview of the trends and practices that will shape the hospitality industry in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. Leveraging technology will create positive customer experiences. Carbonate?. ?Do Do The Hustle?

Food and Beverage 508

Food and Beverage Food and Beverage Customer Experience Recipes 508

Modern Restaurant Management

JULY 7, 2020

"As more people and more restaurants have come to use our services, Q2 bookings on Uber Eats are up more than 100 percent year on year. We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country."

Hospitality 481

Hospitality Hospitality Point of Sale Customer Experience 481

Modern Restaurant Management

JULY 20, 2021

The report takes a look at thousands of reviews, listings, and rankings from the past year to identify which brands are going above and beyond to acquire and retain brand loyal customers through local search optimization. The report revealed several key findings about the Restaurant industry's online and offline customer experience.

Food and Beverage 474

Food and Beverage Food and Beverage Customer Experience Purchasing 474

Modern Restaurant Management

AUGUST 19, 2020

As COVID-19 first confronted the Restaurant / Hospitality industry, contactless payment and curbside delivery strategies gained prominence to help to ease concerns. There is still a lot of scope for innovation not only in the areas of hospitality and customer relations but also in the way we cook.

Hospitality 567

Hospitality Hospitality Customer Service Customer Service 567

Modern Restaurant Management

DECEMBER 14, 2020

Johnson provided insights in shifting consumer behaviors and how the company will continue to meet its customers however and wherever they want to engage with the brand. The new brand represents a global portfolio of customer-focused solutions and services including inventory, task and labor management, analytics, HR and payroll services.

Food and Beverage 474

Food and Beverage Food and Beverage Purchasing Restaurant Management 474

Modern Restaurant Management

DECEMBER 28, 2020

We believe guests will want and value this type of unique experience even more next year. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. Starting in April, our data shows that venues will be booked 7 days a week.

Purchasing 576

Purchasing Customer Service Customer Service Customer Experience 576

Modern Restaurant Management

DECEMBER 21, 2023

From the seasoned craft beverage consumer to the newest consumers in the hospitality environment, the favorability toward “fresh,” “local,” and “locally sourced ingredients” is still a profit-driver you don’t want to give up.

Food and Beverage 309

Food and Beverage Food and Beverage Customer Experience Point of Sale 309

Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. Yet 24 percent will not be booking any sort of travel during the year.

Food and Beverage 474

Food and Beverage Food and Beverage Recipes Hospitality 474

Modern Restaurant Management

OCTOBER 8, 2020

. "With the abundance of day-to-day responsibilities restaurant owners face, marketing and updating business information online is the last thing on owners' minds, yet it is often the deciding factor for diners looking for somewhere to eat," said Martin Verdon-Roe, general manager of hospitality solutions at Tripadvisor. "Menu

Food and Beverage 386

Food and Beverage Food and Beverage Point of Sale Nutrition 386

Modern Restaurant Management

AUGUST 28, 2020

From that single-unit business, he built a regional empire, branching into the lodging business in 1996 with the formation of Plamondon Hospitality Partners and creating what today consists of 49 Roy Rogers restaurants and 13 hotels located throughout the mid-Atlantic. Tripleseat relaunch enue discovery and booking platform EventUp.

Chef 364

Chef Food and Beverage Food and Beverage Nutrition 364

Modern Restaurant Management

SEPTEMBER 14, 2021

The James Beard Awards mission is to recognize exceptional talent and achievement in the culinary arts, hospitality, media, and broader food system; as well as a demonstrated commitment to racial and gender equity, community, environmental sustainability, and a culture where all can thrive. ” 7shifts Launches Tip Pooling.

Food Service 433

Food Service Food Service Chef Food and Beverage 433

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. More than one in three (34 percent) said that they will be planning their event with 1-3 months’ notice.

Food and Beverage 473

Food and Beverage Food and Beverage Purchasing Sports Arena 473

Modern Restaurant Management

OCTOBER 29, 2020

He spent 55 years with the same company in the hospitality industry before starting Freddy’s. Using SevenRooms’ online reservation and virtual waitlist tools, Giordano’s will be able to collect and leverage guest data to provide personalized, consistent service and marketing at scale to customers across their portfolio.

Chef 359

Chef Catering Catering Recipes 359

Modern Restaurant Management

FEBRUARY 1, 2021

One in ten (11 percent) global respondents have already booked an international trip for 2021, including 14 percent of respondents in the U.S. But encouragingly for the hospitality industry, in-person dining’s rebound in 2021 doesn’t mean a decline in takeout and delivery demand. ” State of Spirits. ” The U.S.

Food and Beverage 333

Food and Beverage Food and Beverage Customer Service Customer Service 333

Modern Restaurant Management

JUNE 14, 2020

This substantially reduces order time and enhances the customer experience. "The integration of PopID's payment platforms within the solutions we deploy enables consumers to have a better experience and restaurants to operate more efficiently." Online booking with set arrival time. Payment via app.

Food and Beverage 423

Food and Beverage Food and Beverage Customer Experience Catering 423

Modern Restaurant Management

JULY 1, 2021

Customers prefer full-service experience over fast food dining. In terms of the customer experience, full-service restaurants have the edge. In fact, the industry overall outperforms the limited-service category across nearly all customer experience benchmarks measured by the ACSI. Restaurants/dining.

Food and Beverage 386

Food and Beverage Food and Beverage Purchasing Customer Experience 386