Hospitality Net

MAY 24, 2023

Steven Van Belleghem is a customer experience enthusiast with a mission to inspire companies to become more customer centric. He’s dedicated his 23-year career to understanding customer behavior and translating that into insights for companies. He’s written five books (working on a 6th!),

Customer Experience 91

Customer Experience 91

Hospitality Net

NOVEMBER 3, 2024

Guests expect convenience and flexibility at every turn - including when it comes to paying for their hotel experience. By meeting these expectations, you can attract more bookings and enhance the overall customer experience. One powerful, yet often overlooked sales strategy is offering flexible payment options.

Customer Experience 79

Customer Experience 79

Modern Restaurant Management

JANUARY 2, 2024

. – Jay Fiske, President, Powerhouse Dynamics The Future is here – Robots will become a larger part of society In 2024, I anticipate an increase in the number of robots deployed in the hospitality industry, especially in terms of cleaning, cooking and security robots. The hospitality industry suffers the most from labor shortages.

Food and Beverage 196

Food and Beverage Food and Beverage Food Safety Customer Experience 196

Modern Restaurant Management

DECEMBER 31, 2020

is a preview of the trends and practices that will shape the hospitality industry in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. Leveraging technology will create positive customer experiences. Carbonate?. ?Do Do The Hustle?

Food and Beverage 203

Food and Beverage Food and Beverage Customer Experience Recipes 203

Modern Restaurant Management

DECEMBER 28, 2020

We believe guests will want and value this type of unique experience even more next year. Britt Mills, Senior Director of Customer Experience at Mobiquity. In 2021, we will see a dip in customer satisfaction. Starting in April, our data shows that venues will be booked 7 days a week.

Purchasing 230

Purchasing Customer Experience Customer Service Customer Service 230

Modern Restaurant Management

JULY 20, 2021

The report takes a look at thousands of reviews, listings, and rankings from the past year to identify which brands are going above and beyond to acquire and retain brand loyal customers through local search optimization. The report revealed several key findings about the Restaurant industry's online and offline customer experience.

Food and Beverage 189

Food and Beverage Food and Beverage Customer Experience Purchasing 189

Modern Restaurant Management

DECEMBER 21, 2023

From the seasoned craft beverage consumer to the newest consumers in the hospitality environment, the favorability toward “fresh,” “local,” and “locally sourced ingredients” is still a profit-driver you don’t want to give up.

Food and Beverage 123

Food and Beverage Food and Beverage Customer Experience Point of Sale 123

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Food and Beverage 97

Food and Beverage Food and Beverage Chef Purchasing 97

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. “Our associates are the ones that make us a successful hospitality company.”

Food and Beverage 199

Food and Beverage Food and Beverage Chef Purchasing 199

Modern Restaurant Management

MAY 1, 2020

SMG has closely followed the rise of off-premise dining and the impact of COVID-19 on consumer behavior to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty. These firms should also intensify their efforts to ensure the best customer experience is delivered.”

Food and Beverage 164

Food and Beverage Food and Beverage Purchasing Food Supply 164

Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. Yet 24 percent will not be booking any sort of travel during the year.

Food and Beverage 189

Food and Beverage Food and Beverage Recipes Hospitality 189

Modern Restaurant Management

DECEMBER 14, 2020

Johnson provided insights in shifting consumer behaviors and how the company will continue to meet its customers however and wherever they want to engage with the brand. The new brand represents a global portfolio of customer-focused solutions and services including inventory, task and labor management, analytics, HR and payroll services.

Food and Beverage 189

Food and Beverage Food and Beverage Purchasing Hospitality 189

Modern Restaurant Management

JULY 7, 2020

"As more people and more restaurants have come to use our services, Q2 bookings on Uber Eats are up more than 100 percent year on year. We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country."

Hospitality 169

Hospitality Hospitality Point of Sale Customer Experience 169

Modern Restaurant Management

SEPTEMBER 30, 2020

Whether partnering with a third party or launching your own, it's important to make it as easy as possible for customers to book a table at your restaurant. Using next-generation messaging, voice, video, and chatbots, global companies can now have highly personalized conversations with their customers at scale.

Food and Beverage 188

Food and Beverage Food and Beverage Purchasing Hospitality 188

Modern Restaurant Management

SEPTEMBER 14, 2021

The James Beard Awards mission is to recognize exceptional talent and achievement in the culinary arts, hospitality, media, and broader food system; as well as a demonstrated commitment to racial and gender equity, community, environmental sustainability, and a culture where all can thrive. ” 7shifts Launches Tip Pooling.

Food Service 159

Food Service Food Service Chef Food and Beverage 159

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. More than one in three (34 percent) said that they will be planning their event with 1-3 months’ notice.

Food and Beverage 188

Food and Beverage Food and Beverage Purchasing Sports Arena 188

Modern Restaurant Management

MARCH 11, 2020

The merger will bring together the sales and event management platforms of Tripleseat and Gather with software solutions designed to streamline and simplify event booking and management. Instawork launched in 2015 and the company’s vision is to create economic opportunity for local workers and hospitality businesses.

Point of Sale 126

Point of Sale Food and Beverage Food and Beverage Purchasing 126

Total Food Service

AUGUST 2, 2023

They can also use technology to personalize the customer service experience, such as through personalized greetings or recommendations based on past orders. This level of personalization can significantly enhance the customer experience, fostering loyalty and satisfaction.

Inventory Management 40

Inventory Management Food and Beverage Food and Beverage Inventory 40

Modern Restaurant Management

FEBRUARY 25, 2020

Yelp's restaurant technology is increasing foot traffic to restaurants, providing more accurate wait times, seating more customers during traditionally slower dining time, and driving return diners by improving the customer experience. ” For customers, the only requirement is a digital wallet.

Recipes 118

Recipes Customer Experience Purchasing Cruise 118

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Make sure your staff are fully trained, understand the importance and urgency of excellent customer service.

Customer Service 78

Customer Service Customer Service Food and Beverage Food and Beverage 78

Modern Restaurant Management

JULY 30, 2021

Based on Ubert’s Book, Seven Steps to Success: a Commonsense Guide to Succeed in Specialty Coffee, the 7 Steps program has helped hundreds of independent coffee shops in 30 states become thriving businesses. “Begin by reading the 7 Steps book and then sign the agreements with Scott Fullerton,” she said.

Food and Beverage 202

Food and Beverage Food and Beverage Customer Experience Nutrition 202

Modern Restaurant Management

AUGUST 28, 2020

From that single-unit business, he built a regional empire, branching into the lodging business in 1996 with the formation of Plamondon Hospitality Partners and creating what today consists of 49 Roy Rogers restaurants and 13 hotels located throughout the mid-Atlantic. Tripleseat relaunch enue discovery and booking platform EventUp.

Chef 121

Chef Food and Beverage Food and Beverage Nutrition 121

Modern Restaurant Management

OCTOBER 29, 2020

He spent 55 years with the same company in the hospitality industry before starting Freddy’s. Using SevenRooms’ online reservation and virtual waitlist tools, Giordano’s will be able to collect and leverage guest data to provide personalized, consistent service and marketing at scale to customers across their portfolio.

Chef 137

Chef Catering Catering Recipes 137

Modern Restaurant Management

FEBRUARY 17, 2020

Alison Birdwell, a sports and hospitality industry veteran, has been promoted to President, Sports & Entertainment. “I am confident that under Carl’s leadership, the International business will create additional opportunities to drive strong performance with a focus on innovation and hospitality.” Carl Mittleman.

Point of Sale 128

Point of Sale Catering Catering Hospitality 128

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When

Food and Beverage 88

Food and Beverage Food and Beverage Commercial Kitchen Hospitality 88

Forward Fooding

DECEMBER 6, 2024

Diane Fermin Roeder Diane Fermin Roeder is a passionate storyteller focused on responsible communications and ecosystem building for innovation and sustainability in the climate, AgriFood, and hospitality sectors. She has authored ten books, including FoodTech UK and The Fine Food Lovers Guide with Simon Rimmer.

Food and Beverage 52

Food and Beverage Food and Beverage Food Technology Food Technology 52

Modern Restaurant Management

FEBRUARY 1, 2021

One in ten (11 percent) global respondents have already booked an international trip for 2021, including 14 percent of respondents in the U.S. But encouragingly for the hospitality industry, in-person dining’s rebound in 2021 doesn’t mean a decline in takeout and delivery demand. ” State of Spirits. ” The U.S.

Food and Beverage 122

Food and Beverage Food and Beverage Customer Service Customer Service 122

Modern Restaurant Management

OCTOBER 8, 2020

. "With the abundance of day-to-day responsibilities restaurant owners face, marketing and updating business information online is the last thing on owners' minds, yet it is often the deciding factor for diners looking for somewhere to eat," said Martin Verdon-Roe, general manager of hospitality solutions at Tripadvisor. "Menu

Food and Beverage 138

Food and Beverage Food and Beverage Point of Sale Nutrition 138

Modern Restaurant Management

JULY 1, 2021

Customers prefer full-service experience over fast food dining. In terms of the customer experience, full-service restaurants have the edge. In fact, the industry overall outperforms the limited-service category across nearly all customer experience benchmarks measured by the ACSI. Restaurants/dining.

Food and Beverage 126

Food and Beverage Food and Beverage Purchasing Customer Experience 126

Modern Restaurant Management

JUNE 14, 2020

This substantially reduces order time and enhances the customer experience. "The integration of PopID's payment platforms within the solutions we deploy enables consumers to have a better experience and restaurants to operate more efficiently." Online booking with set arrival time. Payment via app.

Food and Beverage 142

Food and Beverage Food and Beverage Customer Experience Catering 142

Modern Restaurant Management

AUGUST 19, 2020

As COVID-19 first confronted the Restaurant / Hospitality industry, contactless payment and curbside delivery strategies gained prominence to help to ease concerns. There is still a lot of scope for innovation not only in the areas of hospitality and customer relations but also in the way we cook.

Hospitality 226

Hospitality Hospitality Customer Service Customer Service 226