Modern Restaurant Management

APRIL 3, 2025

I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. I have very high standards for customer service, and it’s really important to me that all of our team members welcome our guests and treat them well.

Customer Service 221

Customer Service Customer Service Catering Catering 221

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Book Reservations, Join Waiting List. QR codes are no longer just for menus.

Customer Service 539

Customer Service Customer Service Customer Experience Chef 539

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Given the rapid pace of AI development, we can only expect even more advanced capabilities in 2025.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Mandatory Continuous Training : Implement ongoing training for all employees, regardless of status or location.

Customer Service 442

Customer Service Customer Service Customer Experience Restaurant Management 442

Modern Restaurant Management

OCTOBER 17, 2019

recently released a second book, Bet on Talent: How to Create a Remarkable Culture that Wins the Hearts of Customers. Why did you write a second book? The publisher of It’s My Pleasure went out of business and I sold the rights to Baker Books. Together with Baker, we created a much better book in Bet on Talent.

Customer Service 315

Customer Service Customer Service Customer Experience Restaurant Management 315

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

Food Safety 469

Food Safety Food Supply Customer Service Customer Service 469

Modern Restaurant Management

AUGUST 19, 2022

A big part of any restaurateur's job is to secure the staff required to provide stellar customer service. Satisfied employees shine when it comes to customer service, and they help build your restaurant’s reputation among residents. Owning a restaurant isn’t only about cooking great food.

Customer Service 492

Customer Service Customer Service Chef 492

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Net result?

Chef 567

Chef Point of Sale Recipes Customer Service 567

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete.

Customer Service 508

Customer Service Customer Service 508

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. Engaging with customers through social media allows restaurants to share stories, gather feedback, and continuously engage with their audience.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants using ghost kitchens may directly provide delivery or use delivery services. There are now restaurants that have to approach customer service, and brand management without ever actually meeting the customer. Small restaurants quickly learned that the terms of third-party delivery services were unreasonable.

Food and Beverage 547

Food and Beverage Food and Beverage Inventory Customer Service 547

Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Operators need to avoid overbooking to follow the health regulations and prevent under booking to meet their target profits. Erroneous data can lead to either shortage or excess.

Food Safety 492

Food Safety Inventory Recipes Restaurant Management 492

Modern Restaurant Management

JANUARY 11, 2024

Being a good leader will help your business and staff achieve its goals and in turn will lead to better customer service and better outreach that will grow the restaurant. An additional resource that will help you as a manager is a book entitled, “Unreasonable Hospitality,” by Will Guidara.

Restaurant Management 417

Restaurant Management Restaurant Manager Inventory Management Purchasing 417

Modern Restaurant Management

NOVEMBER 17, 2020

And great customer service is about more than facilitating transactions; it’s about building connections. When he decided he’d like to learn how to play the piano, he bought an electric keyboard and a book, and practiced two hours every day for a year until he mastered it. There was no deviation from the schedule.

Recipes 474

Recipes Customer Service Customer Service 474

Modern Restaurant Management

OCTOBER 8, 2024

They prompted my second book, Soft Skills Playbook, a guide to help others develop these essential but frequently overlooked traits. Elevate Customer Service : Navigating complaints and conflicts with grace and compassion is incredibly difficult.

Restaurant Manager 419

Restaurant Manager Restaurant Management Point of Sale Staffing 419

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either.

Staffing 528

Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Food and Beverage 297

Food and Beverage Food and Beverage Chef Purchasing 297

Modern Restaurant Management

DECEMBER 28, 2020

Starting in April, our data shows that venues will be booked 7 days a week. Typically, people book a month out for an event, however we will start to see a lot of bookings be made in the same month that they are occurring. Customer Service no longer means personal interaction – convenience, speed, flexibility, etc.

Purchasing 576

Purchasing Customer Service Customer Service Customer Experience 576

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Purchasing 275

Purchasing School Lunch Kitchen Design Hospitality 275

Modern Restaurant Management

AUGUST 19, 2020

Seated acquired digital event booking platform VenueBook. Seated will also work with VenueBook’s stable of 120,000 professional event planners who can now book clients’ events on the platform. OhWaiter enables businesses to provide full-service to guests via text message (SMS) alerts without downloading an app.

Food and Beverage 515

Food and Beverage Food and Beverage Chef Purchasing 515

Hospitality Net

AUGUST 5, 2024

Technology – like automated check-in kiosks, mobile room keys, AI-driven customer service chatbots, booking and ancillary revenue management software, and payment systems – saves us time, reduces costs, increases revenue, reduces stress, and streamlines operations in ways we couldn’t have imagined a couple of decades ago.

Customer Service 81

Customer Service Customer Service Hospitality Hospitality 81

Hospitality Net

MAY 15, 2023

This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible.

Customer Service 96

Customer Service Customer Service 96

Hospitality Net

MAY 1, 2024

Choice is currently piloting a new technology with AWS called Amazon Q where we’re leveraging AI to integrate customer interactions to inform and personalize other touchpoints in their journey.

Customer Service 73

Customer Service Customer Service 73

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Notably, not enough investment in technology and digital transformation. Additionally, the industry faced criticism for not doing enough to address environmental concerns.

Food and Beverage 492

Food and Beverage Food and Beverage Chef Staffing 492

Modern Restaurant Management

DECEMBER 21, 2023

Maintaining relationships with your local breweries, taking intentional steps to partner with local creators and working together to create experiences for on-premise customers will pay dividends for the on-premise draft program. As a result, locations have seen costly “premises liability” claims from customers.

Food and Beverage 309

Food and Beverage Food and Beverage Customer Experience Point of Sale 309

Hospitality Net

JULY 18, 2024

Artificial Intelligence (AI) and technology enhancements for hotels promise enhanced customer service, higher margins and expanded research and booking, with improved experiences for guests.

Customer Service 64

Customer Service Customer Service 64

Modern Restaurant Management

JANUARY 9, 2020

I see significant potential to build upon the solid foundation of the Company’s existing relationships with diners and restaurant partners in terms of Waitr’s product offering and customer service, and I look forward to discussing these initiatives in future interactions with the financial community.”

Chef 282

Chef Customer Service Customer Service Food Safety 282

Lavu

JANUARY 31, 2020

Diners benefit from a streamlined booking process that displays available times and provides instant confirmation of bookings, coupled with the ability to communicate specific wants and needs. We offer cutting edge software, fair pricing, and 24/7/365 customer service. An automatic confirmation system.

Point of Sale 78

Point of Sale Customer Service Customer Service Restaurant Management 78

Modern Restaurant Management

JULY 14, 2020

The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels. “The hospitality industry, now more than ever, needs technology to help bars and restaurants reopen safely, while providing a quality customer service experience.

Chef 410

Chef Hospitality Hospitality Food and Beverage 410

Lavu

DECEMBER 20, 2019

poor customer service, as they had an unresolved account issue and received no response from Bill.com's chat function. their books. Sourcery has a robust customer service team. Others have complained about the lack of customer service. Customer service and predictable.

Customer Service 78

Customer Service Customer Service Inventory Point of Sale 78

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Make sure your staff are fully trained, understand the importance and urgency of excellent customer service.

Customer Service 78

Customer Service Customer Service Food and Beverage Food and Beverage 78

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of customers are looking to buy restaurant merchandise. 22 percent of those polled are interested gifting recipe books. Of those interested in this option, it is especially popular with Millennials (36 percent). Of those who noted interest in this gift, Gen Z ranked the highest with 30 percent.

Food and Beverage 419

Food and Beverage Food and Beverage Purchasing K-12 419

Rosseto

DECEMBER 11, 2024

Customer Service: The Heartbeat of Your Golf Course Exceptional customer service is the foundation of any successful golf course. This level of service not only creates loyalty, but also transforms a simple visit into an unforgettable experience. Ideas for customer service for golf clubs.

Food and Beverage 52

Food and Beverage Food and Beverage Customer Service Customer Service 52

Total Food Service

AUGUST 2, 2023

They can also use technology to personalize the customer service experience, such as through personalized greetings or recommendations based on past orders. This level of personalization can significantly enhance the customer experience, fostering loyalty and satisfaction.

Inventory Management 40

Inventory Management Food and Beverage Food and Beverage Inventory 40

Lavu

SEPTEMBER 9, 2019

With OpenTable , guests can book reservations with your restaurant from anywhere, including your website, TripAdvisor, and more. NextME is a restaurant waitlist app that allows restaurants to manage their waitlists and get more customers through the door. This gives you the chance to reward them for being loyal customers.

Inventory Management 60

Inventory Management Inventory Management Software Inventory Point of Sale 60

Lavu

NOVEMBER 20, 2019

Despite the fact that a distributed representative calendar is explicit to a specific booking period, appropriate arranging requires looking ahead to survey requests for time off and asset supply. Provide Better Customer Service. The worker timetable characterizes what assets are required, when, and where.

Staffing 60

Staffing Point of Sale Customer Service Customer Service 60