Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Experience 174

Customer Experience Customer Service Customer Service Inventory Management 174

Modern Restaurant Management

JANUARY 7, 2025

The clear expectations for performance and customer service. " Coaching and Empowering Teams for Ownership As I shared in my second book, Soft Skills Playbook, accountability thrives in an environment where employees feel empowered to act, solve problems, and learn from their experiences.

Food Safety 160

Food Safety Inventory Customer Service Customer Service 160

Modern Restaurant Management

AUGUST 19, 2022

A big part of any restaurateur's job is to secure the staff required to provide stellar customer service. Satisfied employees shine when it comes to customer service, and they help build your restaurant’s reputation among residents. Owning a restaurant isn’t only about cooking great food.

Customer Service 186

Customer Service Customer Service Chef 186

Hospitality Net

MAY 15, 2023

This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible.

Customer Service 96

Customer Service Customer Service 96

Hospitality Net

MAY 1, 2024

Choice is currently piloting a new technology with AWS called Amazon Q where we’re leveraging AI to integrate customer interactions to inform and personalize other touchpoints in their journey.

Customer Service 73

Customer Service Customer Service 73

Modern Restaurant Management

DECEMBER 4, 2024

The main reasons for choosing a restaurant during the holiday season include the quality of food, high standards of customer service, and the desire for a seamless reservation process. "Heading "Gen Z, parents, urbanites, and affluent diners are driving bookings, particularly for family gatherings and dinners with friends.

Customer Service 100

Customer Service Customer Service Restaurant Manager Restaurant Management 100

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

Food Safety 165

Food Safety Food Supply Customer Service Customer Service 165

Modern Restaurant Management

OCTOBER 17, 2019

recently released a second book, Bet on Talent: How to Create a Remarkable Culture that Wins the Hearts of Customers. Why did you write a second book? The publisher of It’s My Pleasure went out of business and I sold the rights to Baker Books. Together with Baker, we created a much better book in Bet on Talent.

Customer Service 104

Customer Service Customer Service Customer Experience Restaurant Management 104

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete.

Customer Service 201

Customer Service Customer Service 201

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants using ghost kitchens may directly provide delivery or use delivery services. There are now restaurants that have to approach customer service, and brand management without ever actually meeting the customer. Small restaurants quickly learned that the terms of third-party delivery services were unreasonable.

Food and Beverage 217

Food and Beverage Food and Beverage Inventory Customer Service 217

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Net result?

Chef 213

Chef Point of Sale Recipes Customer Service 213

Hospitality Net

JULY 18, 2024

Artificial Intelligence (AI) and technology enhancements for hotels promise enhanced customer service, higher margins and expanded research and booking, with improved experiences for guests.

Customer Service 64

Customer Service Customer Service 64

Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Operators need to avoid overbooking to follow the health regulations and prevent under booking to meet their target profits. Erroneous data can lead to either shortage or excess.

Food Safety 184

Food Safety Inventory Recipes Restaurant Manager 184

Modern Restaurant Management

OCTOBER 8, 2024

They prompted my second book, Soft Skills Playbook, a guide to help others develop these essential but frequently overlooked traits. Elevate Customer Service : Navigating complaints and conflicts with grace and compassion is incredibly difficult.

Restaurant Manager 167

Restaurant Manager Restaurant Management Point of Sale Staffing 167

Modern Restaurant Management

JANUARY 11, 2024

Being a good leader will help your business and staff achieve its goals and in turn will lead to better customer service and better outreach that will grow the restaurant. An additional resource that will help you as a manager is a book entitled, “Unreasonable Hospitality,” by Will Guidara.

Restaurant Manager 148

Restaurant Manager Restaurant Management Inventory Management Purchasing 148

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either.

Staffing 192

Staffing Customer Experience Inventory Food and Beverage 192

Modern Restaurant Management

DECEMBER 28, 2020

Starting in April, our data shows that venues will be booked 7 days a week. Typically, people book a month out for an event, however we will start to see a lot of bookings be made in the same month that they are occurring. Customer Service no longer means personal interaction – convenience, speed, flexibility, etc.

Purchasing 230

Purchasing Customer Experience Customer Service Customer Service 230

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Given the rapid pace of AI development, we can only expect even more advanced capabilities in 2025.

Inventory Management 161

Inventory Management Inventory Food and Beverage Food and Beverage 161

Lavu

DECEMBER 20, 2019

poor customer service, as they had an unresolved account issue and received no response from Bill.com's chat function. their books. Sourcery has a robust customer service team. Others have complained about the lack of customer service. Customer service and predictable.

Customer Service 78

Customer Service Customer Service Inventory Point of Sale 78

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Food and Beverage 91

Food and Beverage Food and Beverage Chef Purchasing 91

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Make sure your staff are fully trained, understand the importance and urgency of excellent customer service.

Customer Service 78

Customer Service Customer Service Food and Beverage Food and Beverage 78

Modern Restaurant Management

AUGUST 19, 2020

Seated acquired digital event booking platform VenueBook. Seated will also work with VenueBook’s stable of 120,000 professional event planners who can now book clients’ events on the platform. OhWaiter enables businesses to provide full-service to guests via text message (SMS) alerts without downloading an app.

Food and Beverage 182

Food and Beverage Food and Beverage Chef Purchasing 182

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Notably, not enough investment in technology and digital transformation. Additionally, the industry faced criticism for not doing enough to address environmental concerns.

Food and Beverage 185

Food and Beverage Food and Beverage Chef Staffing 185

Modern Restaurant Management

DECEMBER 21, 2023

Maintaining relationships with your local breweries, taking intentional steps to partner with local creators and working together to create experiences for on-premise customers will pay dividends for the on-premise draft program. As a result, locations have seen costly “premises liability” claims from customers.

Food and Beverage 123

Food and Beverage Food and Beverage Customer Experience Point of Sale 123

Total Food Service

AUGUST 2, 2023

They can also use technology to personalize the customer service experience, such as through personalized greetings or recommendations based on past orders. This level of personalization can significantly enhance the customer experience, fostering loyalty and satisfaction.

Inventory Management 40

Inventory Management Food and Beverage Food and Beverage Inventory 40

Lavu

SEPTEMBER 9, 2019

With OpenTable , guests can book reservations with your restaurant from anywhere, including your website, TripAdvisor, and more. NextME is a restaurant waitlist app that allows restaurants to manage their waitlists and get more customers through the door. This gives you the chance to reward them for being loyal customers.

Inventory Management 60

Inventory Management Inventory Management Software Inventory Point of Sale 60

Lavu

NOVEMBER 20, 2019

Despite the fact that a distributed representative calendar is explicit to a specific booking period, appropriate arranging requires looking ahead to survey requests for time off and asset supply. Provide Better Customer Service. The worker timetable characterizes what assets are required, when, and where.

Staffing 60

Staffing Point of Sale Customer Service Customer Service 60

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

Inventory 69

Inventory Point of Sale Inventory Management Customer Experience 69

Lithos POS

AUGUST 31, 2023

It helps you to save money and push your business to grow, The POS enables seamless management of customer interactions and data, facilitating personalized and targeted marketing campaigns, loyalty programs, and improved customer service. POS tracks and records every customer transaction.

Point of Sale 52

Point of Sale Inventory Customer Experience Purchasing 52

Total Food Service

DECEMBER 7, 2023

With so many options available to guests these days, any friction in navigating your site, finding the desired information, or getting a clear visual sense of what you offer, could be the difference between you securing or losing a booking. What information is most important? Does the imagery entice me to visit?

Food and Beverage 52

Food and Beverage Food and Beverage Customer Service Customer Service 52

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of customers are looking to buy restaurant merchandise. 22 percent of those polled are interested gifting recipe books. Of those interested in this option, it is especially popular with Millennials (36 percent). Of those who noted interest in this gift, Gen Z ranked the highest with 30 percent.

Food and Beverage 160

Food and Beverage Food and Beverage Purchasing K-12 160

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Purchasing 91

Purchasing School Lunch Kitchen Design Hospitality 91

Food Safe System

FEBRUARY 22, 2022

Your business plan will cover your marketing and customer service plans. Business Plan Your business plan will go hand in hand with your financial plan. However, it’s not just about the money. It may contain both your business’s short-term and long-term goals.

Food and Beverage 52

Food and Beverage Food and Beverage Kitchen Equipment Point of Sale 52

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. Engaging with customers through social media allows restaurants to share stories, gather feedback, and continuously engage with their audience.

Inventory 176

Inventory Inventory Management Customer Experience Staffing 176

Modern Restaurant Management

NOVEMBER 17, 2020

And great customer service is about more than facilitating transactions; it’s about building connections. When he decided he’d like to learn how to play the piano, he bought an electric keyboard and a book, and practiced two hours every day for a year until he mastered it. There was no deviation from the schedule.

Recipes 187

Recipes Customer Service Customer Service 187

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. Using SevenRooms’ online reservation and virtual waitlist tools, Giordano’s will be able to collect and leverage guest data to provide personalized, consistent service and marketing at scale to customers across their portfolio.

Chef 124

Chef Catering Catering Recipes 124

Modern Restaurant Management

JULY 14, 2020

The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels. “The hospitality industry, now more than ever, needs technology to help bars and restaurants reopen safely, while providing a quality customer service experience.

Chef 131

Chef Hospitality Hospitality Food and Beverage 131