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How Restaurants Can Use Digital Hosts

Modern Restaurant Management

Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left. These can be refined once the testing process begins to see what works best for the customer. menu, hours, etc.),

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Five Ways to Use POS Data to Forecast Holiday Demand for Your Restaurant

Modern Restaurant Management

The holiday season is a huge calendar event in the restaurant industry, with bookings booming as guests look to let their hair down and enjoy a festive feast. Plan Employee Rotas To Meet Demand Reservations on group bookings of 10 or more people are currently up 38 percent in comparison to this time in 2023.

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The Importance of Being Present

Modern Restaurant Management

I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. I have very high standards for customer service, and it’s really important to me that all of our team members welcome our guests and treat them well.

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It’s Time to Redefine Restaurant Accountability Culture

Modern Restaurant Management

The clear expectations for performance and customer service. " Coaching and Empowering Teams for Ownership As I shared in my second book, Soft Skills Playbook, accountability thrives in an environment where employees feel empowered to act, solve problems, and learn from their experiences.

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MRM EXCLUSIVE: Restaurant Guests Expect Seamless Tech

Modern Restaurant Management

The main reasons for choosing a restaurant during the holiday season include the quality of food, high standards of customer service, and the desire for a seamless reservation process. "Heading "Gen Z, parents, urbanites, and affluent diners are driving bookings, particularly for family gatherings and dinners with friends.

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Three Critical Restaurant Advertising Strategies for 2021

Modern Restaurant Management

He went from bored to booked… and soon opened up other locations. I suggested she run in a local coupon book, and she joked it would be a “going out of business” sale. Now the question was how to keep those repeat customers. Focus on Customer Service and Personalized Experiences.

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Why Your Restaurant Is Invisible Online – And How to Fix It Before It’s Too Late 

Modern Restaurant Management

For example, implementing AI-powered digital assistants enables restaurants to offer 24/7 customer service, transforming online interactions into seamless, personalized experiences. This technology can boost reservations and foster customer loyalty by promptly addressing inquiries and facilitating bookings.