Hospitality Net

MAY 1, 2024

Choice is currently piloting a new technology with AWS called Amazon Q where we’re leveraging AI to integrate customer interactions to inform and personalize other touchpoints in their journey.

Customer Service 73

Customer Service Customer Service 73

Modern Restaurant Management

OCTOBER 8, 2024

From there, I spent over a decade working in various restaurant and retail roles, learning the ins and outs of the hospitality sector. They prompted my second book, Soft Skills Playbook, a guide to help others develop these essential but frequently overlooked traits.

Restaurant Management 167

Restaurant Management Restaurant Manager Point of Sale Staffing 167

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Competition : The pandemic significantly affected the restaurant and hospitality industries. What are AI and ML? Role of AI in Front of House.

Staffing 206

Staffing Customer Experience Inventory Food and Beverage 206

Hospitality Net

JULY 18, 2024

Artificial Intelligence (AI) and technology enhancements for hotels promise enhanced customer service, higher margins and expanded research and booking, with improved experiences for guests.

Customer Service 64

Customer Service Customer Service 64

Modern Restaurant Management

DECEMBER 28, 2020

Rental fees are making a comeback: The hospitality industry was hit hard this year and industry players will be looking for ways to recuperate lost revenue in 2021. Starting in April, our data shows that venues will be booked 7 days a week. This extends into every facet of event planning and preparation. for example.

Purchasing 230

Purchasing Customer Experience Customer Service Customer Service 230

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Third-party reviews that note exceptional service at their restaurant (21 percent).

Food and Beverage 97

Food and Beverage Food and Beverage Chef Purchasing 97

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. “Our associates are the ones that make us a successful hospitality company.”

Food and Beverage 199

Food and Beverage Food and Beverage Chef Purchasing 199

Modern Restaurant Management

DECEMBER 21, 2023

From the seasoned craft beverage consumer to the newest consumers in the hospitality environment, the favorability toward “fresh,” “local,” and “locally sourced ingredients” is still a profit-driver you don’t want to give up. Bars are also facing more scrutiny than ever, primarily due to litigation.

Food and Beverage 123

Food and Beverage Food and Beverage Customer Experience Point of Sale 123

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Make sure your staff are fully trained, understand the importance and urgency of excellent customer service.

Customer Service 78

Customer Service Customer Service Food and Beverage Food and Beverage 78

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of customers are looking to buy restaurant merchandise. 22 percent of those polled are interested gifting recipe books. ” Zemke points out that robotic technology designed to perform specific physical tasks has recently emerged as an option for hospitality businesses due to decreasing robotic equipment costs.

Food and Beverage 167

Food and Beverage Food and Beverage Purchasing K-12 167

Total Food Service

AUGUST 2, 2023

They can also use technology to personalize the customer service experience, such as through personalized greetings or recommendations based on past orders. This level of personalization can significantly enhance the customer experience, fostering loyalty and satisfaction.

Inventory Management 40

Inventory Management Food and Beverage Food and Beverage Inventory 40

Total Food Service

DECEMBER 7, 2023

With so many options available to guests these days, any friction in navigating your site, finding the desired information, or getting a clear visual sense of what you offer, could be the difference between you securing or losing a booking. What information is most important? Does the imagery entice me to visit?

Food and Beverage 52

Food and Beverage Food and Beverage Customer Service Customer Service 52

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Purchasing 93

Purchasing School Lunch Kitchen Design Hospitality 93

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. He spent 55 years with the same company in the hospitality industry before starting Freddy’s. Contact tracing through the collection of guest details during the online booking process.

Chef 137

Chef Catering Catering Recipes 137

Modern Restaurant Management

JULY 14, 2020

The goal of the Resetting America course is to help small businesses in the hospitality industry not only stay open but thrive during and after the pandemic. The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels.

Chef 137

Chef Hospitality Hospitality Food and Beverage 137

Modern Restaurant Management

JANUARY 9, 2020

I see significant potential to build upon the solid foundation of the Company’s existing relationships with diners and restaurant partners in terms of Waitr’s product offering and customer service, and I look forward to discussing these initiatives in future interactions with the financial community.”

Chef 103

Chef Customer Service Customer Service Food Safety 103

Modern Restaurant Management

FEBRUARY 1, 2021

Pandemic Shaping Customer Service. New data from Stella Connect looks at how Covid-19 has impacted service teams, as well as the trends that will shape customer service in the new year and beyond. Yet, 67 percent report having the same or less patience for a bad customer service experience since Covid-19 began.

Food and Beverage 122

Food and Beverage Food and Beverage Customer Service Customer Service 122

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. ” Lunchbox News. GoTab Integrates with 7shifts. GoTab, Inc.

Food and Beverage 138

Food and Beverage Food and Beverage Point of Sale Nutrition 138

Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. As COVID-19 first confronted the Restaurant / Hospitality industry, contactless payment and curbside delivery strategies gained prominence to help to ease concerns.

Hospitality 226

Hospitality Hospitality Customer Service Customer Service 226