Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience.

Food and Beverage 189

Food and Beverage Food and Beverage Recipes Hospitality 189

Modern Restaurant Management

JULY 1, 2020

Make sure new options to communicate with customers are convenient and organized. Twenty-nine percent of Americans have had an unpleasant customer experience using a curbside pickup option at a local restaurant or business during the pandemic. Of those: Service was unorganized: 49 percent. Service was slow: 42 percent.

Chef 180

Chef Purchasing Food and Beverage Food and Beverage 180

Modern Restaurant Management

MAY 5, 2021

The findings were compiled from responses of 150 individuals who either own or hold a senior management role at a restaurant, bar, coffee shop, or catering company in the United States. “Digital ordering is now a key part of the customer experience and that means restaurants need to make it a priority within their own operations.

Food and Beverage 196

Food and Beverage Food and Beverage Purchasing Customer Experience 196