Modern Restaurant Management

DECEMBER 1, 2020

It’s no secret among bar and restaurant owners that customer experience is key. Especially today, as customers become accustomed to new dine-in protocols, take-out options and longer wait times due to capacity limitations, restaurant owners must go above and beyond to make their customers feel comfortable and welcome.

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Customer Experience Catering Catering 194

Modern Restaurant Management

SEPTEMBER 14, 2022

Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities. You can use an AI to offer special deals via loyalty programs to encourage loyal customers to visit more often.

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Staffing Customer Experience Inventory Food and Beverage 192

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

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Customer Experience Inventory Inventory Management Food and Beverage 165

Hospitality Net

JANUARY 22, 2024

Infor®, the industry cloud company, today announced Valley View Casino & Hotel, Southern California’s premier gaming destination and a loyal customer of over two decades, is implementing Infor’s hospitality Point of Sale (POS), Hospitality Management System (HMS) and Table Reservation Management.

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Point of Sale Customer Experience Catering Catering 88

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

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Food and Beverage Food and Beverage Customer Experience Catering 222

Modern Restaurant Management

DECEMBER 22, 2020

Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering. Technology is essential to best serve our customers. Our IT department has also made significant pivots during COVID-19.

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Hospitality Hospitality Customer Experience Catering 196

Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience.

Customer Experience 197

Customer Experience Customer Service Customer Service Catering 197

Modern Restaurant Management

JANUARY 15, 2025

With the right payment optimization strategy, restaurants can reduce costs, streamline processes, improve customer experience, and enhance security. Diversify Payment Options Customers today expect restaurants to offer a frictionless payment experience. These payment preferences vary across generational cohorts.

Customer Experience 88

Customer Experience Catering Catering Purchasing 88

Modern Restaurant Management

SEPTEMBER 11, 2024

." More than 500 US consumers responded to the survey detailing the varying generational needs and desires including the need to offer tailored experiences—such as smaller portions and personal, analog interactions for senior diners, while providing immersive, social environments for younger guests in Gen Z and Gen Alpha. "It’s

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Catering Catering Customer Experience Nutrition 178

Modern Restaurant Management

DECEMBER 30, 2024

Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customer experiences. AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations.

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Inventory Inventory Management Purchasing Food Prices 172

Modern Restaurant Management

NOVEMBER 4, 2021

By understanding when a customer places an order, when they’ve left to pick it up, and when they arrive onsite, restaurants can deliver that hot, fresh, and ready experience that customers have come to expect. Slicing and Dicing: Segmenting Customers Based on Real-World Behaviors.

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Catering Catering Customer Experience 199

Modern Restaurant Management

JULY 3, 2024

Your site should adapt effortlessly to various screen sizes, offering a smooth browsing experience for users on smartphones and tablets. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

Customer Experience 174

Customer Experience Catering Catering Purchasing 174

Modern Restaurant Management

APRIL 5, 2022

Among these five customers, every second individual remarks they would like to buy meal kits from these ghost kitchens. For example, the ghost kitchen model from Postmates weaves together top-performing food brands, caterers, and its marketplace. Using KDS solutions, kitchen staff can receive orders directly from the customers.

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Inventory Management Inventory Point of Sale Inventory Management Software 180

Modern Restaurant Management

JANUARY 3, 2025

Quick-service and fast-casual concepts are leading this transformation, developing layouts that can seamlessly shift between dine-in, takeout, delivery, and potentially even catering or retail components. The challenge now is extracting maximum impact from every square foot – both from an operational and customer experience perspective.

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Customer Experience Chef Food and Beverage Food and Beverage 100

Modern Restaurant Management

JULY 28, 2021

They also reduce costs, improve customer experiences and create opportunities to rethink the employee mix within a restaurant. They include ordering at tableside or via kiosks, mobile, web, voice, and chat. These approaches cut the time it takes to serve patrons. As an example, a large U.S.

Customer Experience 197

Customer Experience Inventory Management Staffing Recipes 197

Modern Restaurant Management

FEBRUARY 18, 2020

No matter what kind of technology is implemented in restaurants, they have to stay customer-centric. We can’t implement technology just to cut costs – it has to improve the customer experience. Virtual restaurants can cater to different consumers, expanding clientele. Sean Bradley, AudioEye co-founder.

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Food and Beverage Food and Beverage Catering Catering 210

Modern Restaurant Management

AUGUST 23, 2023

Loyalty programs are made to cater to customers' ever-changing needs and expectations. Brands are now seeking creative ways to engage customers in more personalized and unique ways. How and why are loyalty programs evolving?

Online Ordering Systems 162

Online Ordering Systems Customer Experience Staffing Inventory 162

Modern Restaurant Management

OCTOBER 11, 2021

This gives you a better understanding of what current differentiators are attracting returning customers. If you focus on improving your customer experience , growth will follow. Cater your communications materials to the audience you think would be most receptive. Connect with Online Communities.

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Customer Experience Catering Catering 183

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. Digital nomads place a premium on seamless experiences and prioritise convenience. To capture their attention and loyalty, businesses, including restaurants, must prioritise easy access and convenience.

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Catering Catering Food and Beverage Food and Beverage 212

Modern Restaurant Management

JUNE 1, 2023

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

Customer Experience 165

Customer Experience Customer Service Customer Service Food and Beverage 165

Modern Restaurant Management

MARCH 31, 2021

These efforts should be made clear but not necessarily glaring or overt; customers’ very important secondary need is to enjoy the culinary arts in an environment of some normalcy. Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable.

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Restaurant Management Restaurant Manager Hospitality Hospitality 188

Modern Restaurant Management

DECEMBER 28, 2023

Enhancing Customer Experience Through AI AI has brought about a transformation, in the restaurant industry particularly, when it comes to enhancing the customer experience. Nowadays, we often come across AI-powered technologies like recommendation systems, customized menus, and automated ordering procedures.

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Customer Experience Point of Sale Inventory Management Inventory 123

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

Customer Experience 100

Customer Experience Customer Service Customer Service Catering 100

Modern Restaurant Management

MARCH 18, 2024

The prix fix menu is gaining momentum as a way for restaurants to provide customer experiences and control inventory. Customer and Vendor Value Alignment – Leading restaurants are looking for value alignment with vendors focused on sustainability and transparency of business practices.

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Food and Beverage Food and Beverage Chef Catering 187

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

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Inventory Customer Service Customer Service Inventory Management 163

Modern Restaurant Management

SEPTEMBER 12, 2024

Leveraging Data for Personalization Equally as important as gathering customer data is taking the time to understand your business and what you offer customers in turn. Knowing what sets your restaurant apart helps tailor loyalty program rewards that enhance the customer experience.

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Recipes Purchasing Customer Experience Catering 159

Modern Restaurant Management

APRIL 11, 2023

The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable. By adding EV charging stations, Taco Bell aims to differentiate its brand from competitors and attract customers looking for a convenient, sustainable place to enjoy a meal while charging their vehicles.

Food and Beverage 187

Food and Beverage Food and Beverage Purchasing Customer Experience 187

Modern Restaurant Management

JANUARY 2, 2024

While artificial intelligence (AI) has been a growing component of this technological landscape, its role is expected to evolve into a more supportive capacity, focusing on predictive analytics for improved inventory management and the personalization of customer experiences. The impact of these technological shifts is multifaceted.

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Food and Beverage Food and Beverage Food Safety Customer Experience 189

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. Tech-Infused Dining: Elevating Efficiency, Profit, and Guest-Centricity Maintaining customer loyalty is critical to profitability.

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Hospitality Hospitality Customer Experience Catering 191

Modern Restaurant Management

FEBRUARY 28, 2024

Adopting local procurement underscores freshness, while expanded menu selections cater to diverse dietary preferences. In addition, artificial intelligence is enhancing customer experiences in several key areas. QSRs are also addressing sustainability and health concerns.

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Inventory Catering Catering Food Preparation 117

The Foody Gram

MARCH 18, 2024

By having your online ordering system, you can cater to these customers and boost your sales without relying on third-party delivery services that can eat into your profits. Since 2014, online food ordering has outpaced dine-in services by 300%, constituting approximately 40% of all restaurant sales.

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Online Ordering Systems Catering Catering Recipes 91

Modern Restaurant Management

DECEMBER 17, 2024

Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage. The intelligence built into these newer technologies will become part of a broader strategy to predict, adjust, and innovate based on real-time data and enhance the customer experience.

Inventory Management 161

Inventory Management Inventory Food and Beverage Food and Beverage 161

Total Food Service

OCTOBER 20, 2023

This expedited ROI is a testament to the operational efficiencies, enhanced customer experiences, and profit optimization these systems offer. By embracing these systems, businesses not only cater to modern consumers but also position themselves for sustainable growth in an ever-evolving market.

Food and Beverage 85

Food and Beverage Food and Beverage Catering Catering 85

Modern Restaurant Management

DECEMBER 15, 2020

They expect digital ordering options, on-demand choices and services that cater to their online lifestyle. Many of those same operators launching or driving customer engagement via digital channels also recognize the data-driven benefits. The Rise of Digital Channels. Even before COVID-19, digital channel use was on the upswing.

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Customer Experience Catering Catering 136

Lithos POS

JANUARY 15, 2025

This influx of international tourists has created unprecedented demand for dining and shopping experiences. Restaurants and retailers seized the opportunity to showcase Qatar’s unique culinary and cultural offerings while adopting innovative strategies to cater to diverse preferences.

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Customer Experience Inventory Management Inventory Point of Sale 52

Modern Restaurant Management

SEPTEMBER 3, 2024

Online Ordering and Delivery Platforms Integrating online ordering and delivery can open new revenue streams and cater to the growing demand for convenience. Additionally, look for POS systems offering robust security features to protect sensitive customer and business data.

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Inventory Point of Sale Inventory Management Staffing 151

Modern Restaurant Management

JULY 8, 2024

As loyalty programs develop and evolve, brands should constantly monitor progress, adapt to new information and trends, and explore opportunities that benefit the customer. One way to cater to a wide variety of consumers is by offering tiered membership levels, with increasing benefits and customized rewards at each level.

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