Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

Customer Experience 251

Customer Experience Customer Service Customer Service Catering 251

Modern Restaurant Management

DECEMBER 17, 2024

Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage. The intelligence built into these newer technologies will become part of a broader strategy to predict, adjust, and innovate based on real-time data and enhance the customer experience.

Inventory Management 419

Inventory Management Inventory Food and Beverage Food and Beverage 419

Modern Restaurant Management

APRIL 16, 2025

In addition, these systems allow precise temperature and carbonation control, allowing restaurants to cater to the needs of customers. Integrated, on-site systems avoid this through advanced filtration and chilling that dispenses fresh, pure water, preserving its natural minerals.

Customer Experience 221

Customer Experience Catering Catering 221

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Point of Sale 450

Point of Sale Customer Experience Staffing Recipes 450

Modern Restaurant Management

SEPTEMBER 12, 2022

When teams can utilize modern applications to run an efficient business and better understand and cater to patrons, then technology can become a valuable asset, not a hindrance. Offering modern point of sale concepts creates a better customer experience and caters to a guest’s personal preference.

Point of Sale 531

Point of Sale Catering Catering Customer Experience 531

Modern Restaurant Management

JUNE 19, 2023

We’ve executed on this front at Bojangles by partnering with experienced operators who have quality service and the customer experience at top of mind. Airports, for example, are often bustling with activity and distractions, so QSRs need to create a memorable and recognizable brand image that stands out from the competition.

Customer Experience 471

Customer Experience Catering Catering 471

Modern Restaurant Management

DECEMBER 18, 2024

. – ezCater CTO Erin DeCesare Customized Catering for Flexible Occasions – The rise of personalized group dining experiences is reshaping catering trends, and L&L is already meeting the demand.

Food and Beverage 419

Food and Beverage Food and Beverage Catering Catering 419

Modern Restaurant Management

DECEMBER 1, 2020

It’s no secret among bar and restaurant owners that customer experience is key. Especially today, as customers become accustomed to new dine-in protocols, take-out options and longer wait times due to capacity limitations, restaurant owners must go above and beyond to make their customers feel comfortable and welcome.

Customer Experience 519

Customer Experience Catering Catering 519

Modern Restaurant Management

SEPTEMBER 14, 2022

Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities. You can use an AI to offer special deals via loyalty programs to encourage loyal customers to visit more often.

Staffing 528

Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

JUNE 12, 2024

The restaurant industry is constantly evolving, and embracing change and leveraging technology to enhance operational efficiency and the customer experience is essential. Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Customer Experience 419

Customer Experience Inventory Inventory Management Food and Beverage 419

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

Food and Beverage 568

Food and Beverage Food and Beverage Customer Experience Catering 568

Modern Restaurant Management

DECEMBER 22, 2020

Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering. Technology is essential to best serve our customers. Our IT department has also made significant pivots during COVID-19.

Hospitality 493

Hospitality Hospitality Customer Experience Catering 493

Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience.

Customer Experience 493

Customer Experience Customer Service Customer Service Catering 493

Modern Restaurant Management

JULY 3, 2024

Your site should adapt effortlessly to various screen sizes, offering a smooth browsing experience for users on smartphones and tablets. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

Customer Experience 489

Customer Experience Catering Catering Purchasing 489

Modern Restaurant Management

SEPTEMBER 11, 2024

." More than 500 US consumers responded to the survey detailing the varying generational needs and desires including the need to offer tailored experiences—such as smaller portions and personal, analog interactions for senior diners, while providing immersive, social environments for younger guests in Gen Z and Gen Alpha. "It’s

Catering 450

Catering Catering Customer Experience Nutrition 450

Modern Restaurant Management

APRIL 5, 2022

Among these five customers, every second individual remarks they would like to buy meal kits from these ghost kitchens. For example, the ghost kitchen model from Postmates weaves together top-performing food brands, caterers, and its marketplace. Using KDS solutions, kitchen staff can receive orders directly from the customers.

Inventory Management 491

Inventory Management Inventory Point of Sale Inventory Management Software 491

Modern Restaurant Management

NOVEMBER 4, 2021

By understanding when a customer places an order, when they’ve left to pick it up, and when they arrive onsite, restaurants can deliver that hot, fresh, and ready experience that customers have come to expect. Slicing and Dicing: Segmenting Customers Based on Real-World Behaviors.

Catering 508

Catering Catering Customer Experience 508

Modern Restaurant Management

NOVEMBER 27, 2024

How operators are catering to their customers online Off-Premise Sales on the Rise : Ninety-nine percent of operators use at least one online ordering platform, with 39 percent offering a direct online ordering option. This will help operators not only reach new audiences, but also stay top of mind to drive repeat business.

Food and Beverage 221

Food and Beverage Food and Beverage Catering Catering 221

Modern Restaurant Management

OCTOBER 11, 2021

This gives you a better understanding of what current differentiators are attracting returning customers. If you focus on improving your customer experience , growth will follow. Cater your communications materials to the audience you think would be most receptive. Connect with Online Communities.

Customer Experience 492

Customer Experience Catering Catering 492

Modern Restaurant Management

JUNE 1, 2023

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

Customer Service 449

Customer Service Customer Service Customer Experience Food and Beverage 449

Modern Restaurant Management

FEBRUARY 18, 2020

No matter what kind of technology is implemented in restaurants, they have to stay customer-centric. We can’t implement technology just to cut costs – it has to improve the customer experience. Virtual restaurants can cater to different consumers, expanding clientele. Sean Bradley, AudioEye co-founder.

Food and Beverage 539

Food and Beverage Food and Beverage Catering Catering 539

Modern Restaurant Management

AUGUST 23, 2023

Loyalty programs are made to cater to customers' ever-changing needs and expectations. Brands are now seeking creative ways to engage customers in more personalized and unique ways. How and why are loyalty programs evolving?

Online Ordering Systems 419

Online Ordering Systems Customer Experience Staffing Inventory 419

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. Digital nomads place a premium on seamless experiences and prioritise convenience. To capture their attention and loyalty, businesses, including restaurants, must prioritise easy access and convenience.

Catering 539

Catering Catering Food and Beverage Food and Beverage 539

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

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Customer Service Customer Service Inventory Inventory Management 481

Modern Restaurant Management

MARCH 31, 2021

These efforts should be made clear but not necessarily glaring or overt; customers’ very important secondary need is to enjoy the culinary arts in an environment of some normalcy. Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable.

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Restaurant Management Restaurant Manager Hospitality Hospitality 474

Modern Restaurant Management

DECEMBER 28, 2023

Enhancing Customer Experience Through AI AI has brought about a transformation, in the restaurant industry particularly, when it comes to enhancing the customer experience. Nowadays, we often come across AI-powered technologies like recommendation systems, customized menus, and automated ordering procedures.

Customer Experience 309

Customer Experience Point of Sale Inventory Management Inventory 309

Modern Restaurant Management

SEPTEMBER 12, 2024

Leveraging Data for Personalization Equally as important as gathering customer data is taking the time to understand your business and what you offer customers in turn. Knowing what sets your restaurant apart helps tailor loyalty program rewards that enhance the customer experience.

Recipes 447

Recipes Purchasing Customer Experience Catering 447

Modern Restaurant Management

JULY 8, 2024

As loyalty programs develop and evolve, brands should constantly monitor progress, adapt to new information and trends, and explore opportunities that benefit the customer. One way to cater to a wide variety of consumers is by offering tiered membership levels, with increasing benefits and customized rewards at each level.

Customer Service 467

Customer Service Customer Service Catering Catering 467

Modern Restaurant Management

SEPTEMBER 3, 2024

Online Ordering and Delivery Platforms Integrating online ordering and delivery can open new revenue streams and cater to the growing demand for convenience. Additionally, look for POS systems offering robust security features to protect sensitive customer and business data.

Inventory 458

Inventory Point of Sale Inventory Management Staffing 458

Lavu

MARCH 21, 2025

By leveraging this technology, restaurants can optimize their operations and deliver a seamless dining experience, ultimately improving customer retention and driving higher profits. Heres what you need to know: Better Customer Experience : 17% fewer order mistakes and shorter wait times.

Customer Experience 78

Customer Experience Catering Catering 78

Modern Restaurant Management

MARCH 18, 2024

The prix fix menu is gaining momentum as a way for restaurants to provide customer experiences and control inventory. Customer and Vendor Value Alignment – Leading restaurants are looking for value alignment with vendors focused on sustainability and transparency of business practices.

Food and Beverage 474

Food and Beverage Food and Beverage Chef Catering 474

Modern Restaurant Management

APRIL 11, 2023

The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable. By adding EV charging stations, Taco Bell aims to differentiate its brand from competitors and attract customers looking for a convenient, sustainable place to enjoy a meal while charging their vehicles.

Food and Beverage 474

Food and Beverage Food and Beverage Purchasing Customer Experience 474

Modern Restaurant Management

JANUARY 2, 2024

While artificial intelligence (AI) has been a growing component of this technological landscape, its role is expected to evolve into a more supportive capacity, focusing on predictive analytics for improved inventory management and the personalization of customer experiences. The impact of these technological shifts is multifaceted.

Food and Beverage 493

Food and Beverage Food and Beverage Food Safety Customer Experience 493

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. Tech-Infused Dining: Elevating Efficiency, Profit, and Guest-Centricity Maintaining customer loyalty is critical to profitability.

Hospitality 493

Hospitality Hospitality Customer Experience Catering 493

Modern Restaurant Management

MAY 31, 2024

Despite high scores for friendly service, clean facilities, and menu variety, restaurant chains face challenges in delivering a differentiated experience, offering healthy food choices, and providing compelling promotions. The study identifies 4-5 clear opportunities for each brand to enhance the overall customer experience.

Catering 391

Catering Catering Nutrition Cafeteria 391

Modern Restaurant Management

DECEMBER 4, 2019

They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions. Complete Customer Journey Mapping. Looking for a low-carb, high-protein dish without trans-fats that is locally sourced?

Customer Experience 307

Customer Experience Catering Catering 307