Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

JANUARY 15, 2025

With the right payment optimization strategy, restaurants can reduce costs, streamline processes, improve customer experience, and enhance security. Reduce Payment Processing and Interchange Fees Transaction and processing fees can significantly reduce restaurant profits.

Customer Experience 221

Customer Experience Catering Catering Purchasing 221

Modern Restaurant Management

MAY 16, 2020

Here are five ways your restaurant can make the most of the return to work. Reinvent Your Catering Menu. Many offices are requiring individual packaging for catered food and even office snacks. Rethink your catering menu. Deliver a Stellar Customer Experience.

Catering 450

Catering Catering Customer Experience Hospitality 450

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology.

Point of Sale 450

Point of Sale Customer Experience Staffing Recipes 450

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. . Data, Data, Data.

Food and Beverage 419

Food and Beverage Food and Beverage Catering Catering 419

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

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Customer Experience Customer Service Customer Service Catering 251

Modern Restaurant Management

JANUARY 27, 2020

.” Nick Hucker, CEO, Preoday, commented: “Since 2012, we have been working with leading global venues, contract caterers, restaurants and industry partners. This marks Red Lobster's entry into the $62 billion catering market. exclusively through ezcater.com. Omnivore Names COO and Moves HQ.

Catering 305

Catering Catering Food and Beverage Food and Beverage 305

Modern Restaurant Management

MARCH 31, 2021

Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. In recent months, the public’s primary need has been to feel safe, so restaurant management should ensure guests are aware of efforts to protect their health and well-being. Safety and Normalcy.

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Modern Restaurant Management

JUNE 12, 2024

The report, which surveyed 127 restaurant executives across the U.S. and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

DECEMBER 20, 2021

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. Every restaurant should look into hosting its own online ordering. Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers.

Food and Beverage 568

Food and Beverage Food and Beverage Customer Experience Catering 568

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Inventory 481

Inventory Customer Service Customer Service Inventory Management 481

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. For Gen Z in particular, easy online ordering and the use of social media as a restaurant discovery tool have become the norm.

Food and Beverage 221

Food and Beverage Food and Beverage Catering Catering 221

Modern Restaurant Management

SEPTEMBER 11, 2024

." More than 500 US consumers responded to the survey detailing the varying generational needs and desires including the need to offer tailored experiences—such as smaller portions and personal, analog interactions for senior diners, while providing immersive, social environments for younger guests in Gen Z and Gen Alpha. "It’s

Catering 450

Catering Catering Customer Experience Nutrition 450

Modern Restaurant Management

SEPTEMBER 12, 2022

To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. When teams can utilize modern applications to run an efficient business and better understand and cater to patrons, then technology can become a valuable asset, not a hindrance.

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Point of Sale Catering Catering Customer Experience 531

Modern Restaurant Management

JUNE 19, 2023

We’ve executed on this front at Bojangles by partnering with experienced operators who have quality service and the customer experience at top of mind. Airports, for example, are often bustling with activity and distractions, so QSRs need to create a memorable and recognizable brand image that stands out from the competition.

Customer Experience 471

Customer Experience Catering Catering 471

Modern Restaurant Management

DECEMBER 1, 2020

It’s no secret among bar and restaurant owners that customer experience is key. Especially today, as customers become accustomed to new dine-in protocols, take-out options and longer wait times due to capacity limitations, restaurant owners must go above and beyond to make their customers feel comfortable and welcome.

Customer Experience 519

Customer Experience Catering Catering 519

Modern Restaurant Management

SEPTEMBER 14, 2022

AI can assist restaurants in optimizing how they manage and operate menus to increase margins. Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities.

Staffing 528

Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. How and why are loyalty programs evolving?

Online Ordering Systems 419

Online Ordering Systems Customer Experience Staffing Inventory 419

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Customer Experience 419

Customer Experience Inventory Inventory Management Food and Beverage 419

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. You can do this by introducing new rewards, features and engagement opportunities to keep the customer loyalty program fresh and exciting.

Customer Service 467

Customer Service Customer Service Catering Catering 467

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important.

Catering 539

Catering Catering Food and Beverage Food and Beverage 539

Modern Restaurant Management

DECEMBER 22, 2020

Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering. Technology is essential to best serve our customers. Our IT department has also made significant pivots during COVID-19.

Hospitality 493

Hospitality Hospitality Customer Experience Catering 493

Modern Restaurant Management

JULY 3, 2024

Your site should adapt effortlessly to various screen sizes, offering a smooth browsing experience for users on smartphones and tablets. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

Customer Experience 489

Customer Experience Catering Catering Purchasing 489

Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience.

Customer Experience 493

Customer Experience Customer Service Customer Service Catering 493

Modern Restaurant Management

MARCH 18, 2024

The prix fix menu is gaining momentum as a way for restaurants to provide customer experiences and control inventory. Customer and Vendor Value Alignment – Leading restaurants are looking for value alignment with vendors focused on sustainability and transparency of business practices.

Food and Beverage 474

Food and Beverage Food and Beverage Chef Catering 474

Modern Restaurant Management

APRIL 5, 2022

Among these five customers, every second individual remarks they would like to buy meal kits from these ghost kitchens. For example, the ghost kitchen model from Postmates weaves together top-performing food brands, caterers, and its marketplace. Using KDS solutions, kitchen staff can receive orders directly from the customers.

Inventory Management 491

Inventory Management Inventory Point of Sale Inventory Management Software 491

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” No matter what kind of technology is implemented in restaurants, they have to stay customer-centric.

Food and Beverage 539

Food and Beverage Food and Beverage Catering Catering 539

Modern Restaurant Management

NOVEMBER 4, 2021

By understanding when a customer places an order, when they’ve left to pick it up, and when they arrive onsite, restaurants can deliver that hot, fresh, and ready experience that customers have come to expect. Slicing and Dicing: Segmenting Customers Based on Real-World Behaviors.

Catering 508

Catering Catering Customer Experience 508

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. The ongoing integration of technology into the restaurant industry is not merely a trend but a strategic response to evolving consumer expectations.

Food and Beverage 493

Food and Beverage Food and Beverage Food Safety Customer Experience 493

Modern Restaurant Management

OCTOBER 11, 2021

This gives you a better understanding of what current differentiators are attracting returning customers. If you focus on improving your customer experience , growth will follow. Cater your communications materials to the audience you think would be most receptive. Connect with Online Communities.

Customer Experience 492

Customer Experience Catering Catering 492

Modern Restaurant Management

JUNE 1, 2023

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

Customer Service 449

Customer Service Customer Service Customer Experience Food and Beverage 449

Modern Restaurant Management

JULY 28, 2021

They also reduce costs, improve customer experiences and create opportunities to rethink the employee mix within a restaurant. They include ordering at tableside or via kiosks, mobile, web, voice, and chat. These approaches cut the time it takes to serve patrons. As an example, a large U.S.

Customer Experience 493

Customer Experience Inventory Management Staffing Recipes 493

Modern Restaurant Management

DECEMBER 15, 2020

Restaurants are serving guests who are more digitally enabled than ever before. They expect digital ordering options, on-demand choices and services that cater to their online lifestyle. Many of those same operators launching or driving customer engagement via digital channels also recognize the data-driven benefits.

Customer Experience 438

Customer Experience Catering Catering 438

Modern Restaurant Management

SEPTEMBER 12, 2024

Leveraging Data for Personalization Equally as important as gathering customer data is taking the time to understand your business and what you offer customers in turn. Knowing what sets your restaurant apart helps tailor loyalty program rewards that enhance the customer experience.

Recipes 447

Recipes Purchasing Customer Experience Catering 447

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. The study identifies 4-5 clear opportunities for each brand to enhance the overall customer experience.

Catering 391

Catering Catering Nutrition Cafeteria 391

Modern Restaurant Management

DECEMBER 28, 2023

The adoption of AI is more than a passing trend and represents a step towards creating a more efficient and sustainable future for the restaurant industry. Enhancing Customer Experience Through AI AI has brought about a transformation, in the restaurant industry particularly, when it comes to enhancing the customer experience.

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Customer Experience Point of Sale Inventory Management Inventory 309

Modern Restaurant Management

SEPTEMBER 3, 2024

These systems help streamline scheduling, payroll and inventory management, reducing labor costs and improving overall operational quality and efficiency. Online Ordering and Delivery Platforms Integrating online ordering and delivery can open new revenue streams and cater to the growing demand for convenience.

Inventory 458

Inventory Point of Sale Inventory Management Staffing 458