Modern Restaurant Management

SEPTEMBER 11, 2024

." More than 500 US consumers responded to the survey detailing the varying generational needs and desires including the need to offer tailored experiences—such as smaller portions and personal, analog interactions for senior diners, while providing immersive, social environments for younger guests in Gen Z and Gen Alpha. "It’s

Catering 180

Catering Catering Customer Experience Nutrition 180

Modern Restaurant Management

SEPTEMBER 12, 2022

To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. When teams can utilize modern applications to run an efficient business and better understand and cater to patrons, then technology can become a valuable asset, not a hindrance.

Point of Sale 212

Point of Sale Catering Catering Customer Experience 212

Modern Restaurant Management

JUNE 19, 2023

We’ve executed on this front at Bojangles by partnering with experienced operators who have quality service and the customer experience at top of mind. Airports, for example, are often bustling with activity and distractions, so QSRs need to create a memorable and recognizable brand image that stands out from the competition.

Customer Experience 188

Customer Experience Catering Catering 188

Modern Restaurant Management

DECEMBER 1, 2020

It’s no secret among bar and restaurant owners that customer experience is key. Especially today, as customers become accustomed to new dine-in protocols, take-out options and longer wait times due to capacity limitations, restaurant owners must go above and beyond to make their customers feel comfortable and welcome.

Customer Experience 207

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Modern Restaurant Management

SEPTEMBER 14, 2022

AI can assist restaurants in optimizing how they manage and operate menus to increase margins. Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities.

Staffing 211

Staffing Customer Experience Inventory Food and Beverage 211

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important.

Catering 215

Catering Catering Food and Beverage Food and Beverage 215

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. How and why are loyalty programs evolving?

Online Ordering Systems 167

Online Ordering Systems Customer Experience Staffing Inventory 167

Modern Restaurant Management

MARCH 18, 2024

The prix fix menu is gaining momentum as a way for restaurants to provide customer experiences and control inventory. Customer and Vendor Value Alignment – Leading restaurants are looking for value alignment with vendors focused on sustainability and transparency of business practices.

Food and Beverage 189

Food and Beverage Food and Beverage Chef Catering 189

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. You can do this by introducing new rewards, features and engagement opportunities to keep the customer loyalty program fresh and exciting.

Customer Service 186

Customer Service Customer Service Catering Catering 186

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Customer Experience 167

Customer Experience Inventory Inventory Management Food and Beverage 167

Modern Restaurant Management

DECEMBER 22, 2020

Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering. Technology is essential to best serve our customers. Our IT department has also made significant pivots during COVID-19.

Hospitality 197

Hospitality Hospitality Customer Experience Catering 197

Modern Restaurant Management

JULY 3, 2024

Your site should adapt effortlessly to various screen sizes, offering a smooth browsing experience for users on smartphones and tablets. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

Customer Experience 195

Customer Experience Catering Catering Purchasing 195

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.

Inventory Management 167

Inventory Management Inventory Food and Beverage Food and Beverage 167

Modern Restaurant Management

NOVEMBER 10, 2020

Day in and day out, they are running the business and interacting directly with customers. In many cases, they build relationships, knowing what your customers like and don’t like, and can often be the difference between a good and bad customer experience.

Customer Experience 197

Customer Experience Customer Service Customer Service Catering 197

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” No matter what kind of technology is implemented in restaurants, they have to stay customer-centric.

Food and Beverage 215

Food and Beverage Food and Beverage Catering Catering 215

Modern Restaurant Management

APRIL 5, 2022

Among these five customers, every second individual remarks they would like to buy meal kits from these ghost kitchens. For example, the ghost kitchen model from Postmates weaves together top-performing food brands, caterers, and its marketplace. Using KDS solutions, kitchen staff can receive orders directly from the customers.

Inventory Management 196

Inventory Management Inventory Point of Sale Inventory Management Software 196

Modern Restaurant Management

NOVEMBER 4, 2021

By understanding when a customer places an order, when they’ve left to pick it up, and when they arrive onsite, restaurants can deliver that hot, fresh, and ready experience that customers have come to expect. Slicing and Dicing: Segmenting Customers Based on Real-World Behaviors.

Catering 203

Catering Catering Customer Experience 203

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. The ongoing integration of technology into the restaurant industry is not merely a trend but a strategic response to evolving consumer expectations.

Food and Beverage 197

Food and Beverage Food and Beverage Food Safety Customer Experience 197

Modern Restaurant Management

OCTOBER 11, 2021

This gives you a better understanding of what current differentiators are attracting returning customers. If you focus on improving your customer experience , growth will follow. Cater your communications materials to the audience you think would be most receptive. Connect with Online Communities.

Customer Experience 196

Customer Experience Catering Catering 196

Modern Restaurant Management

JUNE 1, 2023

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

Customer Experience 179

Customer Experience Customer Service Customer Service Food and Beverage 179

Modern Restaurant Management

JULY 28, 2021

They also reduce costs, improve customer experiences and create opportunities to rethink the employee mix within a restaurant. They include ordering at tableside or via kiosks, mobile, web, voice, and chat. These approaches cut the time it takes to serve patrons. As an example, a large U.S.

Customer Experience 197

Customer Experience Inventory Management Staffing Recipes 197

Modern Restaurant Management

DECEMBER 15, 2020

Restaurants are serving guests who are more digitally enabled than ever before. They expect digital ordering options, on-demand choices and services that cater to their online lifestyle. Many of those same operators launching or driving customer engagement via digital channels also recognize the data-driven benefits.

Customer Experience 175

Customer Experience Catering Catering 175

Modern Restaurant Management

SEPTEMBER 12, 2024

Leveraging Data for Personalization Equally as important as gathering customer data is taking the time to understand your business and what you offer customers in turn. Knowing what sets your restaurant apart helps tailor loyalty program rewards that enhance the customer experience.

Recipes 178

Recipes Purchasing Customer Experience Catering 178

Modern Restaurant Management

DECEMBER 19, 2024

As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. In 2025, the restaurant industry will continue to adapt to these payment innovations, with a focus on eliminating cash transactions and prioritizing seamless, digital payment methods.

Customer Experience 100

Customer Experience Catering Catering 100

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. . Data, Data, Data.

Food and Beverage 167

Food and Beverage Food and Beverage Catering Catering 167

Modern Restaurant Management

SEPTEMBER 3, 2024

These systems help streamline scheduling, payroll and inventory management, reducing labor costs and improving overall operational quality and efficiency. Online Ordering and Delivery Platforms Integrating online ordering and delivery can open new revenue streams and cater to the growing demand for convenience.

Inventory 183

Inventory Point of Sale Inventory Management Staffing 183

Modern Restaurant Management

DECEMBER 28, 2023

The adoption of AI is more than a passing trend and represents a step towards creating a more efficient and sustainable future for the restaurant industry. Enhancing Customer Experience Through AI AI has brought about a transformation, in the restaurant industry particularly, when it comes to enhancing the customer experience.

Customer Experience 123

Customer Experience Point of Sale Inventory Management Inventory 123

Modern Restaurant Management

APRIL 11, 2023

The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable. By adding EV charging stations, Taco Bell aims to differentiate its brand from competitors and attract customers looking for a convenient, sustainable place to enjoy a meal while charging their vehicles.

Food and Beverage 189

Food and Beverage Food and Beverage Purchasing Customer Experience 189

Modern Restaurant Management

DECEMBER 20, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. In 2023, the restaurant industry faced several challenges and made some missteps along the way. This year, labor became more expensive and spending around $17 an hour on restaurant staff wages became the norm.

Food and Beverage 197

Food and Beverage Food and Beverage Chef Staffing 197

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. Tech-Infused Dining: Elevating Efficiency, Profit, and Guest-Centricity Maintaining customer loyalty is critical to profitability.

Hospitality 197

Hospitality Hospitality Customer Experience Catering 197

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Food and Beverage 167

Food and Beverage Food and Beverage Customer Experience Customer Service 167

Modern Restaurant Management

MAY 24, 2024

Here, we have shared with you the top three tried and tested ways that can help you not only increase customer retention but also ensure that you have a satisfied base. Strategy 1: Leveraging Data and Technology to Personalize Customer Experiences Personalization is a powerful tool to help your restaurant stand out from others.

Customer Experience 175

Customer Experience Catering Catering 175

Modern Restaurant Management

FEBRUARY 28, 2024

Adopting local procurement underscores freshness, while expanded menu selections cater to diverse dietary preferences. In addition, artificial intelligence is enhancing customer experiences in several key areas. QSRs are also addressing sustainability and health concerns.

Inventory 117

Inventory Catering Catering Food Preparation 117

Modern Restaurant Management

DECEMBER 30, 2020

Key findings from the report include: Direct online ordering booms as restaurants recognize the need to bypass third-party marketplaces : Average monthly online order volume grew 250x since the COVID-19 pandemic began, with $59.18 spent per order, on average, across restaurant websites. How 2020 Changed Food. percent and 17.9

Food and Beverage 211

Food and Beverage Food and Beverage Point of Sale Inventory 211

Modern Restaurant Management

DECEMBER 4, 2019

They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions. Complete Customer Journey Mapping. Looking for a low-carb, high-protein dish without trans-fats that is locally sourced?

Customer Experience 123

Customer Experience Catering Catering 123

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

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Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. Read the first part, here.

Food and Beverage 132

Food and Beverage Food and Beverage Customer Experience Catering 132