Remove Catering Remove Customer Experience Remove Restaurant Manager
article thumbnail

MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology.

article thumbnail

Are We at a Culinary Crossroads?

Modern Restaurant Management

." More than 500 US consumers responded to the survey detailing the varying generational needs and desires including the need to offer tailored experiences—such as smaller portions and personal, analog interactions for senior diners, while providing immersive, social environments for younger guests in Gen Z and Gen Alpha. "It’s

Catering 180
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Restaurant Execs Optimistic About AI Impact

Modern Restaurant Management

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Inventory 192
article thumbnail

Can Subscription Models Benefit Restaurants and Guests?

Modern Restaurant Management

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. How and why are loyalty programs evolving?

article thumbnail

Where Safety Meets Satisfaction — Tips For COVID-Era Restaurateurs to Elevate Their Customer Offerings

Modern Restaurant Management

Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. In recent months, the public’s primary need has been to feel safe, so restaurant management should ensure guests are aware of efforts to protect their health and well-being. Safety and Normalcy.

article thumbnail

Taking Care of the Customers Is Key to Ensuring Loyalty

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. You can do this by introducing new rewards, features and engagement opportunities to keep the customer loyalty program fresh and exciting.

article thumbnail

Is Contactless Forever?

Modern Restaurant Management

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. Every restaurant should look into hosting its own online ordering. Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers.