The Restaurant Warehouse

APRIL 6, 2025

Starting a catering business from home offers a unique opportunity to combine your love of food with the convenience of working from your own kitchen. It's a path that allows you to set your own hours, build a business around your passion, and cater to a diverse clientele. What is a home-based catering business?

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Catering Catering Food Safety Commercial Kitchen 52

Modern Restaurant Management

SEPTEMBER 7, 2023

With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge. Building lasting relationships : Acquiring customers who have recently moved can lead to long-lasting relationships.

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Modern Restaurant Management

JANUARY 2, 2025

One trend gaining traction is the introduction of premium add-ons to appeal to different customer segments. From garlic-butter crust options to artisanal oils, offering “good, better, best” options allows pizzerias to serve budget-conscious customers while catering to those willing to splurge for higher quality.

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Customer Experience Customer Service Customer Service Catering 251

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

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Modern Restaurant Management

APRIL 10, 2023

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

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Recipes Staffing Food Prices Customer Service 486

Modern Restaurant Management

JULY 8, 2024

The last, and most important, piece of the puzzle is customer service. Brands need to ensure that they are taking care of their customers, whether it be in restaurant, online or through customer support. How can a brand develop a program that is flexible enough to offer more to a variety of potential guests?

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Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying.

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Modern Restaurant Management

MAY 23, 2023

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

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Modern Restaurant Management

JUNE 1, 2023

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

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Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

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Food and Beverage Food and Beverage Catering Catering 539

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. By harnessing AI for personalization, operators can suggest related items based on customer history and preferences.

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Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

FEBRUARY 4, 2022

With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Health-Conscious Food Will Dominate Menus.

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Food and Beverage Food and Beverage Customer Service Customer Service 547

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

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Food and Beverage Food and Beverage Catering Catering 275

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. With this innovative AI solution, Panera aims to decrease customer wait times, enhance order accuracy and help employees prioritize guest interactions.

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Customer Experience Inventory Inventory Management Food and Beverage 419

Modern Restaurant Management

OCTOBER 7, 2021

To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Erroneous data can lead to either shortage or excess.

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Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. Sustainable restaurant expansion requires balancing excitement with patience and perspective. Define the one or two KPIs most critical for your top growth goals. KPIs lose relevance if unrealistic for teams execute across the business.

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Hospitality Hospitality Staffing Customer Service 508

Modern Restaurant Management

MAY 3, 2021

Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage. Still, QSRs are faced with daily challenges of disrupted supply chains, new consumer habits, and constantly changing regulatory mandates at the federal, state and local level.

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Staffing Customer Service Customer Service Catering 493

Modern Restaurant Management

NOVEMBER 10, 2020

In the restaurant business, employee engagement – whether that’s a smiling face at the door or someone that will go the extra mile to make sure the order is correct – can be the difference between customers coming back for more or never returning again.

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Customer Experience Customer Service Customer Service Catering 493

Modern Restaurant Management

DECEMBER 3, 2020

ezCater announced the launch of Subway's new online catering platform as part of the sandwich chain's overall focus to create even greater digital convenience for guests. "ezCater's platform provides effortless online ordering and exceptional customer service." ” Subway on ezCater Platform.

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Catering Catering Food and Beverage Food and Beverage 414

Modern Restaurant Management

FEBRUARY 23, 2021

In fact, he was likely to rally his employees to excellent customer service by saying, “Yesterday was fantastic. When COVID-19 first started shutting down our traditional restaurant service, we recognized we would need to change our business model to focus on to-go and delivery. What can we do today to make it better?”

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Customer Service Customer Service Catering Catering 450

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. For example, KFC even has facial recognition technology to cater to repeat customers. What are AI and ML? Role of AI in Back of House.

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Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

JANUARY 31, 2025

. “As businesses continue to face economic pressures, we’re seeing them invest in growth and experimentation as they find new, streamlined ways to work and deliver exceptional customer service – particularly through using time-saving and experience-enhancing technology.” ” A Year of Challenges U.S.

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Food and Beverage Food and Beverage Food Service Food Service 221

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. 2024 could be a breakout year for fast casual restaurants.

Catering 539

Catering Catering Food and Beverage Food and Beverage 539

Total Food Service

APRIL 9, 2025

Whether it is a busy working professional who orders lunch on the go or a family scheduling a weekend takeout, SMS automation caters to everyone. It reduces the phone call overload and frees up staff members to focus on their food preparation and customer service. How Does SMS Automation HelpRestaurants?

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Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. In turn, that time can be spent on more meaningful work, such as customer service and creating real connections with diners. Ninety-four percent of operators are planning some form of expansion and more than half of the 600 U.S

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Inventory Inventory Management Staffing Customer Service 508

Modern Restaurant Management

SEPTEMBER 5, 2024

Managing Shifts in Consumer Expectations A unified process management platform empowers staff to deliver consistent and outstanding customer service. By automating behind-the-scenes operations, staff are able to dedicate more time to training, compliance, and customer relations.

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Food Safety Food Safety Regulations Inventory Staffing 221

Modern Restaurant Management

DECEMBER 21, 2022

For example, rather than giving heavy discounts on items they’re already seeing margin hits from, restaurants can incentivize customers to purchase other items that provide better returns. – David Tracz, Partner at / /387.

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Modern Restaurant Management

NOVEMBER 13, 2023

That’s why we decided from the start to stay "payment processor agnostic," allowing us to cater to our customers’ needs and build our business around product value, not processing fees. They say the customer is always right, and more times than not, they are.

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Point of Sale Customer Service Customer Service Catering 309

Modern Restaurant Management

JANUARY 25, 2024

Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. By catering to the career aspirations of employees, whether they seek growth within the hospitality sector or aspire to other career paths, restaurant owners are laying the foundation for a committed and skilled workforce.

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Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

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Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Leveraging AI tools to increase efficiency and productivity while automating simple processes was a major boon to the industry.

Food and Beverage 492

Food and Beverage Food and Beverage Chef Staffing 492

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This The company has 12 new U.S. This summer, TCBY will open a new drive-thru in St. ” Freebirds Continues Expansion.

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Food and Beverage Food and Beverage Catering Catering 431

Modern Restaurant Management

SEPTEMBER 16, 2020

Before COVID the marketing message was mostly catered to providing a pleasant dining experience with a promo code to sweeten the deal for consumer. It is done through the packaging, food presentation and overall customer service. Has restaurant marketing changed since COVID? Are you advising clients differently?

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Food and Beverage Food and Beverage Culinary Education Purchasing 585

The Restaurant Warehouse

APRIL 9, 2025

This variety creates a dynamic market where different business models cater to various customer preferences and needs. Each model has its own set of requirements, costs, and potential customer base. Specialty Bakeries Specialty bakeries cater to specific dietary needs or preferences. What makes you stand out?

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Point of Sale Inventory Catering Catering 52

Modern Restaurant Management

JANUARY 3, 2024

Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. There's a growing recognition that mobile apps alone cannot cater to all aspects of loyalty, paving the way for alternative solutions like kiosks and more integrated loyalty program structures.

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Food and Beverage Food and Beverage Customer Experience Catering 332

Modern Restaurant Management

JANUARY 17, 2020

In the late 1980’s, Hattie Marie brought her culinary talents to the masses and opened a bakery/catering service, Pie Face Bakery. With over 40 years leading major restaurant brands, Guido has consistently built value for stakeholders by identifying strategic opportunities to provide exceptional customer service.

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Food and Beverage Food and Beverage Customer Service Customer Service 340

The Restaurant Technology Guys

JANUARY 7, 2024

It underpins an umbrella of operations – from kitchen to accounting, from marketing to customer service, and beyond. From online ordering to catering, from building your app to order aggregation, Lunchbox takes care of all.

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