Eating at a Meeting

AUGUST 16, 2021

Bob Pacanovsky knows catering. He also knows customer service. His expertise helps planners, caterers and organizations improve the skills of the staff, retain and earn new customers and improve the bottom line.

Catering 40

Catering Catering Food and Beverage Food and Beverage 40

Rosseto

FEBRUARY 12, 2023

When choosing the perfect buffet equipment for a banquet or catering event, invest in items crafted from sturdy, reliable materials such as stainless steel and polycarbonate that can endure frequent use and cleaning. By investing in the right equipment, catering professionals can ensure that their services are of the highest quality.

Catering 52

Catering Catering Customer Service Customer Service 52

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. With this innovative AI solution, Panera aims to decrease customer wait times, enhance order accuracy and help employees prioritize guest interactions.

Customer Experience 167

Customer Experience Inventory Inventory Management Food and Beverage 167

Modern Restaurant Management

JANUARY 25, 2024

Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. Language Learning Many employees are interested in learning additional languages, which can be particularly advantageous in a hospitality setting.

Customer Service 110

Customer Service Customer Service Catering Catering 110

Total Food Service

AUGUST 2, 2023

Catering to this digital-first approach is crucial for restaurants and bars aiming to meet these evolving expectations. They can also use technology to personalize the customer service experience, such as through personalized greetings or recommendations based on past orders.

Inventory Management 40

Inventory Management Food and Beverage Food and Beverage Inventory 40

Modern Restaurant Management

DECEMBER 19, 2023

This past year has shown us the invaluable difference that a warm and welcoming dining experience can make for customers, who are increasingly choosing establishments that go the extra mile in offering hospitality. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023.

Customer Experience 117

Customer Experience Customer Service Customer Service Food and Beverage 117

Total Food Service

SEPTEMBER 18, 2023

Initially met with skepticism, self-service ordering kiosks have become an integral part of the hospitality sector. With over 65% of quick-service customers 1 opting for kiosk-based ordering, the labor shortages have acted as a catalyst, propelling businesses to explore automated solutions.

Food and Beverage 82

Food and Beverage Food and Beverage Hospitality Hospitality 82

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. In 2024, staff shortages will force the hospitality industry to be even more efficient, adopting tech that streamlines all their processes, reducing the workload on their staff as much as possible.

Catering 215

Catering Catering Food and Beverage Food and Beverage 215

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. In fact, he was likely to rally his employees to excellent customer service by saying, “Yesterday was fantastic.

Customer Service 180

Customer Service Customer Service Catering Catering 180

Thomas Cuisine

JUNE 22, 2023

Office Assistant Sandra Kennedy, Patient Cook Cassie Ruckel, Transporter Antonio Gonzalez, and UnitHost Lead Jenny Cruz are all working within our healthcare dining teams to ensure patients, hospital team members, and guests have a pleasant experience when it comes to food and dining onsite. Cassie is one of our patient cooks.

Nutrition 52

Nutrition Senior Living Staffing Customer Service 52

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Competition : The pandemic significantly affected the restaurant and hospitality industries. What are AI and ML? Role of AI in Back of House.

Staffing 211

Staffing Customer Experience Inventory Food and Beverage 211

Lavu

MARCH 23, 2020

Offering your restaurant as a venue gives potential customers a reason to dine with you and experience your hospitality. Wow them with your food and customer service, and you’ve gained a repeat customer. Make sure your staff are fully trained, understand the importance and urgency of excellent customer service.

Customer Service 78

Customer Service Customer Service Food and Beverage Food and Beverage 78

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Reduce theft. Improve employee performance.

Food and Beverage 215

Food and Beverage Food and Beverage Catering Catering 215

Modern Restaurant Management

JANUARY 3, 2024

" – Andrew Glantz, GiftAMeal Founder/CEO Guest data is the key to driving hospitality at scale. In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty.

Food and Beverage 132

Food and Beverage Food and Beverage Customer Experience Catering 132

The Restaurant Warehouse

OCTOBER 23, 2023

Restaurant Equipment The Restaurant Warehouse If you're looking for the best in restaurant equipment, restaurant supplies, catering supplies, or kitchen supplies, you've come to the right place. We offer competitive pricing on kitchen and restaurant supplies, equipment, and other hospitality items.

Food Preparation 52

Food Preparation Commercial Kitchen Food Service Food Service 52

Modern Restaurant Management

DECEMBER 4, 2020

“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. This index helps ensure that the hospitality industry remains flexible and adaptable when faced with uncertainty.”

Hospitality 145

Hospitality Hospitality Customer Service Customer Service 145

The Restaurant Warehouse

APRIL 30, 2024

From trendy gastropubs to cozy family-owned diners, Spokane has a vibrant culinary scene that caters to all palates. With over 20 years of experience in the hospitality industry, owner and operator Lauren Blumenthal ensures that Sorella offers classic Italian dishes made with fresh, seasonal ingredients.

Chef 52

Chef Catering Catering Customer Service 52

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. – Tim McLaughlin, Founder & CEO, GoTab. "We

Food and Beverage 197

Food and Beverage Food and Beverage Inventory Kitchen Display System 197

Chef's Deal

OCTOBER 21, 2024

The company has a vast network with over 1,700 Everest-authorized service companies nationwide to ensure the highest customer satisfaction with excellent customer service. Everest Refrigeration is recognized for its commitment to quality, innovation, and customer satisfaction in the commercial refrigeration industry.

Food and Beverage 59

Food and Beverage Food and Beverage Commercial Kitchen Chef 59

Modern Restaurant Management

DECEMBER 17, 2020

Nearly a half (48 percent) of consumers are looking to pre-made/catered dinners, meal kits and takeout for their holiday meals. Consumers are looking towards pre-made/catered meals (15 percent), take-out (18 percent), and meal kits (15 percent) in place of meal prep for one of their holiday or New Year’s meals.

Food and Beverage 167

Food and Beverage Food and Beverage Purchasing K-12 167

Modern Restaurant Management

NOVEMBER 11, 2019

Third-party reviews that note exceptional service at their restaurant (21 percent). “When you think about hospitality, hotels are regularly the first thing that comes to mind. She most recently held the title of Vice President of Administration, leading the HR, Customer Service, and IT Teams.

Food and Beverage 118

Food and Beverage Food and Beverage Chef Purchasing 118

Lavu

NOVEMBER 11, 2019

Sweetgreen caters to a crowd that wants to eat something fast and healthy for lunch. Employees have been trained on how to politely educate customers who offer cash about the reason for this decision – saving the business time and money and faster customer service. The middle is going to get squeezed out.”.

Point of Sale 101

Point of Sale Customer Service Customer Service Customer Experience 101

Modern Restaurant Management

JUNE 24, 2020

At Toast, she led the enterprise solutions team in driving initiatives for digital strategies, customer data analytics, restaurant operations, and point of sale. She was recently recognized for her work in Hospital Technology’s Top Women in Restaurant Technology list.

Point of Sale 215

Point of Sale Hospitality Hospitality Recipes 215

Modern Restaurant Management

JANUARY 17, 2020

In the late 1980’s, Hattie Marie brought her culinary talents to the masses and opened a bakery/catering service, Pie Face Bakery. With over 40 years leading major restaurant brands, Guido has consistently built value for stakeholders by identifying strategic opportunities to provide exceptional customer service.

Food and Beverage 136

Food and Beverage Food and Beverage Customer Service Customer Service 136

Modern Restaurant Management

DECEMBER 3, 2020

ezCater announced the launch of Subway's new online catering platform as part of the sandwich chain's overall focus to create even greater digital convenience for guests. "ezCater's platform provides effortless online ordering and exceptional customer service." ” Subway on ezCater Platform.

Catering 165

Catering Catering Food and Beverage Food and Beverage 165

Modern Restaurant Management

SEPTEMBER 16, 2020

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Restaurants need to show all the ways they have made things safe for their customers, for example contactless interaction especially in regard to menus and payment helps a lot and should be mentioned. What are some trends you are seeing?

Food and Beverage 234

Food and Beverage Food and Beverage Culinary Education Purchasing 234

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. He spent 55 years with the same company in the hospitality industry before starting Freddy’s. ” BentoBox Launches Catering and Events Capabilities. ” Lunchbox Secures Funding.

Chef 143

Chef Catering Catering Recipes 143

Modern Restaurant Management

DECEMBER 31, 2019

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. These options cater to both vegetarians/vegans and the flexitarian, someone who eats meat but wants plant-based options as well. Amanda Nichols, senior manager, retail, hospitality, and food service practice at Kronos Incorporated.

Food and Beverage 138

Food and Beverage Food and Beverage Staffing Chef 138

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This " PS Hospitality Will Award Scholarships. The company has 12 new U.S. We want them to be set for success."

Food and Beverage 172

Food and Beverage Food and Beverage Catering Catering 172

Modern Restaurant Management

MARCH 13, 2020

.” Customers in Manhattan and Brooklyn can order Nathan’s Famous through any of the following restaurant delivery services: Grubhub, Seamless, UberEats, Caviar, Doordash, Postmates, and Deliver.com. Customers and businesses also have the option to order Nathan’s Famous for catering via EZcater and Forkable.

Food and Beverage 145

Food and Beverage Food and Beverage Customer Experience Military Base 145

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. NAB Acquires SALIDO.

Food and Beverage 162

Food and Beverage Food and Beverage Chef Online Ordering Systems 162

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration. Pared in Philly. and now, Philadelphia. in 2020. .”

Staffing 126

Staffing Chef Hospitality Hospitality 126

Modern Restaurant Management

FEBRUARY 14, 2020

SOBEWFF®, which benefits the Chaplin School of Hospitality & Tourism Management at Florida International University (FIU), has raised more than $30 million for the School to date. We can’t thank Southern Glazer’s enough for investing in the next generation of hospitality leaders.”

Food and Beverage 131

Food and Beverage Food and Beverage Chef Hospitality 131

Modern Restaurant Management

DECEMBER 16, 2019

Tripleseat released its first "Event Professionals Career" report, which compiled data from over 200 event planners in the hospitality industry to better understand the career of an event professional. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The

Food and Beverage 128

Food and Beverage Food and Beverage Purchasing Food Prices 128

Modern Restaurant Management

AUGUST 25, 2021

inked its biggest area development agreement to date with the largest Wendy’s franchisee, Meritage Hospitality Group, Inc. While exploring concepts to expand our portfolio, we were quickly attracted to Taco John’s,” said Gary Rose, president and COO of Meritage Hospitality Group. A Deal to Taco ‘Bout.

Catering 167

Catering Catering Chef Food and Beverage 167

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. ” Lunchbox News. GoTab Integrates with 7shifts. GoTab, Inc.

Food and Beverage 154

Food and Beverage Food and Beverage Point of Sale Nutrition 154

Modern Restaurant Management

AUGUST 11, 2021

Additionally, the brand opened its 12th location with Great Wolf Resorts at the Manteca, California park and further strengthened its presence in the healthcare setting with locations debuting at the Oak Hill Hospital in Brooksville, Florida and UMass Memorial Medical Center in Worcester, Massachusetts. ” PITA Goes Concession-Style.

Recipes 180

Recipes Purchasing Kitchen Display System Convention Center 180