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Catering for Productivity: How to Make Your Kitchen Work Smarter

Modern Restaurant Management

The productivity puzzle is one that is most complex in the catering industry. Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service.

Catering 209
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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

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Taking Care of the Customers Is Key to Ensuring Loyalty

Modern Restaurant Management

The last, and most important, piece of the puzzle is customer service. Brands need to ensure that they are taking care of their customers, whether it be in restaurant, online or through customer support. How can a brand develop a program that is flexible enough to offer more to a variety of potential guests?

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Recipe for Success – How Technology Is Revolutionizing the Restaurant Industry

Modern Restaurant Management

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

Recipes 194
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Ensure Optimal Operational Efficiency in QSRs

Modern Restaurant Management

For example, detailed workflows within the software require complete information, preventing staff from beginning tasks and leaving them incomplete. Managing Shifts in Consumer Expectations A unified process management platform empowers staff to deliver consistent and outstanding customer service.

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For Restaurants, Investing in Loyalty Is an Investment in the Future

Modern Restaurant Management

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

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Banquet directors – Upgrade your buffet presentation with innovative serving solutions for your banquet hall

Rosseto

When choosing the perfect buffet equipment for a banquet or catering event, invest in items crafted from sturdy, reliable materials such as stainless steel and polycarbonate that can endure frequent use and cleaning. By investing in the right equipment, catering professionals can ensure that their services are of the highest quality.