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Catering for Productivity: How to Make Your Kitchen Work Smarter

Modern Restaurant Management

The productivity puzzle is one that is most complex in the catering industry. Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service.

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Recipe for Success – How Technology Is Revolutionizing the Restaurant Industry

Modern Restaurant Management

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

Recipes 194
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What Restaurant Leaders Need to Know About Their Non-Desk Workers 

Modern Restaurant Management

In the restaurant business, employee engagement – whether that’s a smiling face at the door or someone that will go the extra mile to make sure the order is correct – can be the difference between customers coming back for more or never returning again. They need to have the latest information.

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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

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Taking Care of the Customers Is Key to Ensuring Loyalty

Modern Restaurant Management

The last, and most important, piece of the puzzle is customer service. Brands need to ensure that they are taking care of their customers, whether it be in restaurant, online or through customer support. How can a brand develop a program that is flexible enough to offer more to a variety of potential guests?

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The New Normal: How Technology Can Help Streamline Restaurant Operations

Modern Restaurant Management

Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool.

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How Integrated Technologies Will Shape the Future of QSRs

Modern Restaurant Management

The mobile ordering and app experience must also be seamless and intuitive, with ease in choosing locations, accurate information, and the ability to handle heavy traffic. Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage.

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