Remove Catering Remove Customer Service Remove Point of Sale
article thumbnail

MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

article thumbnail

Biting the Hand that Feeds: Processing Fees That Prey on Merchants

Modern Restaurant Management

As point-of-sale (POS) platforms exit the startup stage and developers begin looking for ways to generate increased revenue, many are turning toward processing fees for using their software. The truth is, point-of-sale companies can either be payment or product focused. These processing fees go all the way up to.99

article thumbnail

Consumer Habits Are Changing — What’s Next for Restaurant Tech?

Modern Restaurant Management

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Automation can and should fine-tune operational processes and human customer service.

article thumbnail

Everything You Need To Know About the Increasing Role of AI in Restaurants

Modern Restaurant Management

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. For example, KFC even has facial recognition technology to cater to repeat customers. What are AI and ML? Role of AI in Back of House.

Staffing 211
article thumbnail

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

We've already seen how technology has transformed front-of-house operations with the rise of apps like UberEats and DoorDash, as well as advanced point-of-sale systems. Return to office ordering : Restaurants are seeing a shift in demand, with increased orders for office catering and lunch pickups.

article thumbnail

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important.

Catering 215
article thumbnail

Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.