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In 2025, Small Changes Will Have a Big Impact on Pizza Restaurants

Modern Restaurant Management

One promising use is personalized upselling, where AI-powered tools analyze customer ordering behavior to recommend complementary items. For example, if a customer orders a pepperoni pizza, AI can suggest pairing it with a dessert such as tiramisu, based on historical purchasing data.

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Recipe for Success – How Technology Is Revolutionizing the Restaurant Industry

Modern Restaurant Management

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

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For Restaurants, Investing in Loyalty Is an Investment in the Future

Modern Restaurant Management

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

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Growing a Restaurant Strategically – The Keys Are Alignment, Timing and Control

Modern Restaurant Management

They must connect to priorities across key operations, marketing, customer service and finance roles. Capital infusions fund additional equipment purchases, hire staff quickly or secure upgraded real estate locations. Sustainable restaurant expansion requires balancing excitement with patience and perspective.

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Everything You Need To Know About the Increasing Role of AI in Restaurants

Modern Restaurant Management

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. For example, KFC even has facial recognition technology to cater to repeat customers. What are AI and ML? Role of AI in Back of House.

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