Catering and Restaurant Manager - Food Service Focus

Best Practices for Capitalizing on Workplace Holiday Party Trends

Modern Restaurant Management

NOVEMBER 27, 2024

Kaushik Subramanian, Chief Revenue Officer at ezCater, told Modern Restaurant Management (MRM) magazine that the report allows restaurants to predict seasonal trends and prepare their offerings as workplaces nationwide put on their holiday celebrations.

Food and Beverage

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Revolutionizing Catering Compliance: The Future of Food Safety

Modern Restaurant Management

AUGUST 16, 2024

Leading this charge are process management applications that integrate with sensors, essentially revolutionizing how catering compliance and food safety are approached within restaurants. A reactive response to catering compliance due to such will no longer do.

Food Safety

Food Safety Catering Catering Inventory

The Importance of Being Present

Modern Restaurant Management

APRIL 3, 2025

Modern Restaurant Management (MRM) magazine reached out for a a deeper dive into Ashcraft’s franchising journey, learning why she feels it’s important to be present in her shop every day. .” Exceeding expectations, the location generated more than $1 million in just seven months. I feel the same way about my guests.

Customer Service

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Four Tactics Restaurant Managers Can Implement Now to Improve Employee Engagement

Modern Restaurant Management

FEBRUARY 28, 2023

Ordering inventory, completing daily checklists, implementing safety procedures, managing reservations – the list of tedious and time-consuming tasks for restaurant owners and managers goes on and on. One of the common pain points is scheduling restaurant shifts, which gets more complicated the larger your staff gets.

Restaurant Management

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Optimizing Business Catering Opportunities

Modern Restaurant Management

OCTOBER 9, 2024

With the post-pandemic return-to-office, business catering is in full swing. In fact, according to a recent report from ezCater, 97 percent of restaurant operators expect to see year-over-year growth. But business catering is a different beast requiring different menus, operations, and technology.

Catering

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Value-Driven Messaging Fuels Increased Traffic

Modern Restaurant Management

NOVEMBER 14, 2024

For example, closing poor-performing locations and opening new ones with convenience features such as drive-up windows that cater to e-commerce orders. "Also, leveraging demographic data to augment loyalty programs and special offers was a critical factor in successful campaigns."

Catering

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Three Ways IoT’s Physical-Digital-Physical Framework Helps Restaurants Enhance Operational Efficiency

Modern Restaurant Management

AUGUST 29, 2022

Restaurant management and operations personnel are always on the search for proactive ways to increase operational efficiency and reduce waste while complying with local regulations. Today, the sophistication of IoT technology available to the restaurant sector is at an all-time high.

Restaurant Management

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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

MARCH 11, 2025

Staffing changed during this time as well to cater to the off-premises customer experience. After COVID, people were itching to get back out and craved in-person restaurant experiences. In doing so, the restaurant managers and operators were forced to hire additional workers to fill these gaps.

Staffing

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Return to office ordering : Restaurants are seeing a shift in demand, with increased orders for office catering and lunch pickups.

Inventory

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. . Data, Data, Data.

Food and Beverage

Food and Beverage Food and Beverage Catering Catering

What are Some Additional Ways to Build Revenue Streams and Prepare for the Winter Months?

Modern Restaurant Management

AUGUST 25, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Everywhere we turn right now it seems restaurant brands are continuing to face operational challenges and hurdles. If you have a drive thru-operation, consider doing the same.

Catering

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Where Safety Meets Satisfaction — Tips For COVID-Era Restaurateurs to Elevate Their Customer Offerings

Modern Restaurant Management

MARCH 31, 2021

In recent months, the public’s primary need has been to feel safe, so restaurant management should ensure guests are aware of efforts to protect their health and well-being. People are still gathering in small, private groups, so catering options can be updated to include pick-up or contactless delivery.

Restaurant Management

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50 Years of Culinary Excellence: Celebrating ICE’s Anniversary

Modern Restaurant Management

MARCH 13, 2025

” To learn more about the ICE's past, present and future, Modern Restaurant Management (MRM) magazine reached out to Smilow. " For some, it means becoming a Michelin-starred chef, while for others, it might mean expanding their family-owned pizzeria into a small restaurant.

Culinary Education

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Restaurants Coping with Inflation

Modern Restaurant Management

MARCH 11, 2022

. “In order to keep distribution costs in check, we partnered with our distributors and suppliers by being more flexible, consolidating delivery days, and allowing later delivery window times when needed,” Corporate Executive Chef, David Cox told Modern Restaurant Management (MRM) magazine.

Chef

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MRM Research Roundup: Thanksgiving Trends, Diner Optimism, and Holiday Spending

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. For Gen Z in particular, easy online ordering and the use of social media as a restaurant discovery tool have become the norm.

Food and Beverage

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Oh, Canada: The Potential Impact of AI and Tariffs

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

Food and Beverage

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Redefining the Guest Experience (Podcast)

Modern Restaurant Management

MARCH 2, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses the changing guest experience at franchises with TJ Schier, a veteran restaurant operator and consultant. At the start of 2020, Schier wasn’t focused on off-premise.

Catering

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‘A Smaller Footprint Isn’t a Limitation – It’s an Invitation to Get Creative’

Modern Restaurant Management

JANUARY 3, 2025

Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting.

Customer Experience

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The New Normal: How Technology Can Help Streamline Restaurant Operations

Modern Restaurant Management

OCTOBER 7, 2021

Employees can better understand their tasks and responsibilities with structured restaurant operations. Technology also helps bridge communication between restaurant management and staff. Similarly, restaurant visitors expect their food to be of a consistent quality every time they visit.

Food Safety

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Expected Effects of the COVID-19 Pandemic on Restaurants

Modern Restaurant Management

JULY 22, 2021

Restaurants will have to continue providing exceptional service in terms of technology, too. Owners and managers should follow the latest tech trends in the industry and train their staff to use new software in order to keep catering to customers although they might be off-premises. Make the Most Out of Data.

Inventory

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Recipe for Success – How Technology Is Revolutionizing the Restaurant Industry

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success.

Recipes

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Are We at a Culinary Crossroads?

Modern Restaurant Management

SEPTEMBER 11, 2024

. "It’s more important than ever for restaurants to elevate the customer experience as habits and lifestyle needs change rapidly, with the design of the space playing a crucial role in shaping these experiences," Dove told Modern Restaurant Management (MRM) magazine. "Staying

Catering

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Restaurant Execs Optimistic About AI Impact

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Service

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MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

SEPTEMBER 22, 2022

Restaurants continue to face increased competition, needing to make delicious food on-demand and quickly, with minimal wait times. Consider this: if you’re the customer at a restaurant and it takes your server 20 minutes just to take your drink order; that’s going to make you grumpy.

Point of Sale

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Food Safety Never Takes a Holiday

Modern Restaurant Management

NOVEMBER 18, 2019

From quick-service and fast casual restaurants tasked with accommodating busy holiday shoppers, to dining establishments on a mission to wow guests with an impressive holiday meal or catering order, many restaurants will experience a holiday rush this season. Label all newly introduced ingredients during storage.

Food Safety

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Would Delivery Work for My Concept?

Modern Restaurant Management

JANUARY 28, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. This edition of MRM's "Ask the Expert” features advice from EZ-Chow Inc. Q: Would delivery work for my concept? A: Delivery –of all things– is a hot topic.

Staffing

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Is it PSL Season Already?

Modern Restaurant Management

JULY 31, 2024

They found interest in pumpkin knows no bounds, with all types of establishments adding it to their menus, including cafes, diners, pubs, bakeries, cider works, bars, and even restaurants catering to specific dietary preferences. With the pumpkin spice market forecast to be worth $2.4

Point of Sale

Point of Sale Recipes Catering Catering

Is Contactless Forever?

Modern Restaurant Management

DECEMBER 20, 2021

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. Every restaurant should look into hosting its own online ordering. The final step to contactless dining, which was popular across the industry even before the pandemic, is cashless payments.

Food and Beverage

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Taking Care of the Customers Is Key to Ensuring Loyalty

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. At a time when the competition for the guest dollar and loyalty is fierce, it's a challenge to stand out.

Customer Service

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important.

Catering

Catering Catering Food and Beverage Food and Beverage

Dining Trends for 2024

Modern Restaurant Management

MARCH 18, 2024

Customer and Vendor Value Alignment – Leading restaurants are looking for value alignment with vendors focused on sustainability and transparency of business practices. Upgraded Offerings in Catering and Hospitality – Customers are looking for upscale options and customization for special events.

Food and Beverage

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MRM Research Roundup: Seasonal Hiring, Online Ordering and Feeding the Workplace

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. More broadly, catering is a strong revenue driver for restaurants.

Catering

Catering Catering Nutrition Cafeteria

YEA: Restaurants Showing Resiliency with New Openings

Modern Restaurant Management

OCTOBER 22, 2020

In addition, pop-up restaurants (100 openings) and seafood markets (84 openings) experienced an increase in openings compared to the same period in 2019, catering to consumers' interests in novel ways to dine and shop for food outside of traditional restaurant experiences.

Purchasing

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Can Subscription Models Benefit Restaurants and Guests?

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. How and why are loyalty programs evolving?

Online Ordering Systems

Online Ordering Systems Customer Experience Staffing Inventory

MRM Franchise Feed: Opportunity is Barking and the Spirit of BBQ

Modern Restaurant Management

DECEMBER 3, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ezCater announced the launch of Subway's new online catering platform as part of the sandwich chain's overall focus to create even greater digital convenience for guests.

Catering

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The Risks of Form I-9 for Restaurants

Modern Restaurant Management

OCTOBER 15, 2019

With the added task of translating the content’s jargon, Form I-9 is a heavy lift for any business owner – and particularly a restaurant manager – who doesn’t have a designated and diligent HR staff behind them to lend a hand. The solution?

Catering

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Using Tech for Better Guest Engagement

Modern Restaurant Management

JUNE 12, 2024

The report, which surveyed 127 restaurant executives across the U.S. and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners.

Inventory

Inventory Inventory Management Customer Experience Staffing

MRM on Trend: Coffee Mixology

Modern Restaurant Management

MAY 3, 2024

To gain more insights on coffee trends, Modern Restaurant Management (MRM) magazine connected with Top Note co-founder Mary Pellettieri. These establishments are blending the artistry of mixology with the craft of coffee to create unique drinks that cater to customers seeking diverse drinking experiences.

Inventory

Inventory Catering Catering Restaurant Management

Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Virtual restaurants can cater to different consumers, expanding clientele. Catering benefits from this trend.

Food and Beverage

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2024 Outlook: Restaurant Trends and Challenges, Part One

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024.

Food and Beverage

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A Guide to Conducting Precise Restaurant Sales Forecasts

Modern Restaurant Management

MARCH 24, 2022

She hopes to renovate it and turn it into the fish bistro of her dreams, catering to happy beachgoers all year round. All in all, you can’t rely on things like an average ecommerce conversion rate when forecasting sales for a restaurant. However, before she can do this, she has some startup costs.

Staffing

Staffing Inventory Catering Catering

Survey Says: Restaurateurs Are Making Expansion Plans

Modern Restaurant Management

JANUARY 31, 2024

Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

Inventory

Inventory Inventory Management Staffing Customer Service

MRM Research Roundup: Experimentation, Valentine’s Vibe Shift, and Wine Cork Market

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. For restaurant owners, this is a prime opportunity to cater to customers seeking traditional favorites and celebratory dishes.

Food and Beverage

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How Consumers Engage with QSRs

Modern Restaurant Management

NOVEMBER 15, 2023

Modern Restaurant Management (MRM) magazine asked Colleen Thiry, director of TransUnion’s travel and hospitality business for her insights on what restaurant owners should take away from the results. Additionally, restaurants should be aware that families find more value in third-party apps (e.g.,

Catering

Catering Catering Restaurant Management Restaurant Manager

Best Practices for Capitalizing on Workplace Holiday Party Trends

Revolutionizing Catering Compliance: The Future of Food Safety

Trending Sources

The Importance of Being Present

Four Tactics Restaurant Managers Can Implement Now to Improve Employee Engagement

Optimizing Business Catering Opportunities

Value-Driven Messaging Fuels Increased Traffic

Three Ways IoT’s Physical-Digital-Physical Framework Helps Restaurants Enhance Operational Efficiency

Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

What are Some Additional Ways to Build Revenue Streams and Prepare for the Winter Months?

Where Safety Meets Satisfaction — Tips For COVID-Era Restaurateurs to Elevate Their Customer Offerings

50 Years of Culinary Excellence: Celebrating ICE’s Anniversary

Restaurants Coping with Inflation

MRM Research Roundup: Thanksgiving Trends, Diner Optimism, and Holiday Spending

Oh, Canada: The Potential Impact of AI and Tariffs

Redefining the Guest Experience (Podcast)

‘A Smaller Footprint Isn’t a Limitation – It’s an Invitation to Get Creative’

The New Normal: How Technology Can Help Streamline Restaurant Operations

Expected Effects of the COVID-19 Pandemic on Restaurants

Recipe for Success – How Technology Is Revolutionizing the Restaurant Industry

Are We at a Culinary Crossroads?

Restaurant Execs Optimistic About AI Impact

MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Food Safety Never Takes a Holiday

Would Delivery Work for My Concept?

Is it PSL Season Already?

Is Contactless Forever?

Taking Care of the Customers Is Key to Ensuring Loyalty

2024 Outlook: Restaurant Trends and Challenges, Part Three

Dining Trends for 2024

MRM Research Roundup: Seasonal Hiring, Online Ordering and Feeding the Workplace

YEA: Restaurants Showing Resiliency with New Openings

Can Subscription Models Benefit Restaurants and Guests?

MRM Franchise Feed: Opportunity is Barking and the Spirit of BBQ

The Risks of Form I-9 for Restaurants

Using Tech for Better Guest Engagement

MRM on Trend: Coffee Mixology

Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

2024 Outlook: Restaurant Trends and Challenges, Part One

A Guide to Conducting Precise Restaurant Sales Forecasts

Survey Says: Restaurateurs Are Making Expansion Plans

MRM Research Roundup: Experimentation, Valentine’s Vibe Shift, and Wine Cork Market

How Consumers Engage with QSRs

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