Hospitality Net

SEPTEMBER 25, 2024

Snowflake empowers airlines, hotels, cruise lines, and travel technology providers to harness data and artificial intelligence to improve operations and power five-star customer experiences across the sector.

Customer Experience 98

Customer Experience Cruise Hospitality Hospitality 98

Modern Restaurant Management

JUNE 18, 2020

Intouch Insight, a leading provider in Customer Experience Management software and services, launched this study to help their customers and businesses at large better understand how to adapt as a result of the impacts of COVID-19. ” Key findings from the study: ? as opposed to at the door at the time of pick-up. ?

Customer Experience 185

Customer Experience Hospitality Hospitality Purchasing 185

Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience.

Food and Beverage 189

Food and Beverage Food and Beverage Recipes Hospitality 189

Modern Restaurant Management

AUGUST 17, 2020

Other leisure-related categories affected the most included travel, cruises, lodging and airlines. There’s even more data now to support prioritizing a mobile strategy with drive-thru and pickup options and significant safety precautions to both retain revenue and gain customers,“ said Emil Davityan, CEO and co-founder of Bluedot.

Food and Beverage 197

Food and Beverage Food and Beverage Purchasing Point of Sale 197

Modern Restaurant Management

JULY 1, 2020

Make sure new options to communicate with customers are convenient and organized. Twenty-nine percent of Americans have had an unpleasant customer experience using a curbside pickup option at a local restaurant or business during the pandemic. Of those: Service was unorganized: 49 percent. Service was slow: 42 percent.

Chef 180

Chef Purchasing Food and Beverage Food and Beverage 180

Modern Restaurant Management

FEBRUARY 25, 2020

Word spread to Filipino flight crews and cruise ship workers, but also to Seattle at large. Yelp's restaurant technology is increasing foot traffic to restaurants, providing more accurate wait times, seating more customers during traditionally slower dining time, and driving return diners by improving the customer experience.

Recipes 140

Recipes Customer Experience Purchasing Cruise 140

Modern Restaurant Management

MAY 5, 2021

“Digital ordering is now a key part of the customer experience and that means restaurants need to make it a priority within their own operations. Customers will continue to expect a complete digital experience in addition to an on-premises experience, not as a replacement. .

Food and Beverage 196

Food and Beverage Food and Beverage Purchasing Customer Experience 196