Modern Restaurant Management

JUNE 3, 2021

Since the early stages of the health crisis, the State of What Feeds Us has monitored the surge in drive-thru visits and rise in curbside and in-store pickups as consumers sought a safer, more contactless customer experience. Apps are being downloaded for convenience and discounts. Download the report here. Mobile Apps.

Food and Beverage 189

Food and Beverage Food and Beverage Recipes Hospitality 189

Modern Restaurant Management

MAY 5, 2021

published the latest report in its ongoing series “Delivering on Restaurant Rewards,” which finds that 92 percent of vaccinated restaurant customers who have shifted to ordering online plan to keep doing so after the pandemic has subsided with only the remaining 8 percent planning to return to dining on-site as they did before.

Food and Beverage 196

Food and Beverage Food and Beverage Purchasing Customer Experience 196

Modern Restaurant Management

JULY 1, 2020

Make sure new options to communicate with customers are convenient and organized. Twenty-nine percent of Americans have had an unpleasant customer experience using a curbside pickup option at a local restaurant or business during the pandemic. Of those: Service was unorganized: 49 percent. Service was slow: 42 percent.

Chef 180

Chef Purchasing Food and Beverage Food and Beverage 180

Modern Restaurant Management

FEBRUARY 25, 2020

Word spread to Filipino flight crews and cruise ship workers, but also to Seattle at large. Yelp's restaurant technology is increasing foot traffic to restaurants, providing more accurate wait times, seating more customers during traditionally slower dining time, and driving return diners by improving the customer experience.

Recipes 139

Recipes Customer Experience Purchasing Cruise 139

Modern Restaurant Management

AUGUST 17, 2020

Other leisure-related categories affected the most included travel, cruises, lodging and airlines. If brands want to foster loyalty from today’s consumer, they must deliver experiences and communications so tailored they feel as if they’ve been crafted for just that one person.” How Is Casual Dining Doing?

Food and Beverage 197

Food and Beverage Food and Beverage Purchasing Point of Sale 197

Modern Restaurant Management

JUNE 18, 2020

Additionally, 63 percent of customers have changed their mind about what restaurant to order from because of a coupon or promotion presented to them while browsing. March – April 2020 Global Food and Grocery Delivery app download rankings show Uber Eats ranked #1 and Grubhub ranked #8. ” Key findings from the study: ?

Customer Experience 184

Customer Experience Hospitality Hospitality Purchasing 184

Modern Restaurant Management

JULY 1, 2021

Customers prefer full-service experience over fast food dining. In terms of the customer experience, full-service restaurants have the edge. In fact, the industry overall outperforms the limited-service category across nearly all customer experience benchmarks measured by the ACSI. Sailing & Day Cruises.

Food and Beverage 154

Food and Beverage Food and Beverage Purchasing Customer Experience 154