Modern Restaurant Management

JUNE 18, 2020

COVID-19 has accelerated time-spent in apps – w/o April 5 showed a +55 percent increase in weekly hours spent in food/drink apps in the United States (compared to Jan. A recent survey of consumers from across North America explored how habits are shifting and what food service businesses can do to address evolving customer expectations.

Customer Experience 185

Customer Experience Hospitality Hospitality Purchasing 185

Modern Restaurant Management

JULY 1, 2020

Over 2 in 5 (43 percent) Americans said a local business' failure to offer pandemic-friendly services led them to seek out and work with or purchase from a competitor, or discontinue patronage altogether. Make sure new options to communicate with customers are convenient and organized. Of those: Service was unorganized: 49 percent.

Chef 180

Chef Purchasing Food and Beverage Food and Beverage 180

Modern Restaurant Management

JULY 1, 2021

According to the American Customer Satisfaction Index (ACSI®) Restaurant Study 2020-2021 , the fast food category holds steadfast for customer satisfaction while full-service restaurants rebound a point. For the Accommodation and Food Services sector overall, satisfaction dips just 0.4 Wine Experiences.

Food and Beverage 155

Food and Beverage Food and Beverage Purchasing Customer Experience 155